If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Shaw academy problem

Ginger83 · 2021-01-22 16:44:42

I signed up for a free trial without realising that they were dodgy. One week in I went to cancel but they kept telling me to call a number. I explained numerous times that I can't use a phone or speak due to a disability but they just say that's the only way to cancel. They said someone can call on my behalf so my wife…

22-01-2021 5:44pm

#1

Ginger83

Registered Users Posts: 3,414 ✭✭✭

Join Date: December 2005

Posts: 3056

I signed up for a free trial without realising that they were dodgy. One week in I went to cancel but they kept telling me to call a number. I explained numerous times that I can't use a phone or speak due to a disability but they just say that's the only way to cancel. They said someone can call on my behalf so my wife called. She was told it would be cancelled and they would send me an email but no email.
Any advice?

0

Comments

#2 22-01-2021 5:51pm

whiterebel

Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,816 Mod ✭✭✭✭

Join Date: June 2007

Posts: 13939

https://www.boards.ie/vbulletin/showthread.php?p=113422158

0
#3 22-01-2021 6:47pm

Ginger83

Registered Users Posts: 3,414 ✭✭✭

Join Date: December 2005

Posts: 3056

whiterebel wrote: »

https://www.boards.ie/vbulletin/showthread.php?p=113422158

Thanks for that. It appears to be a real con.
I don't know now if it's cancelled or not.

0
#4 22-01-2021 9:08pm

daheff

Registered Users Posts: 5,830 ✭✭✭

Join Date: March 2008

Posts: 5611

Did you give them any payment information?

0
#5 23-01-2021 12:01am

Ginger83

Registered Users Posts: 3,414 ✭✭✭

Join Date: December 2005

Posts: 3056

daheff wrote: »

Did you give them any payment information?

Yes but my wife cancelled the card.

0
#6 23-01-2021 1:42am

L1011

Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,481 Mod ✭✭✭✭

Join Date: July 2002

Posts: 64471

A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

You will need to instruct your bank to block them instead.

0
Advertisement
#7 23-01-2021 12:53pm

Ginger83

Registered Users Posts: 3,414 ✭✭✭

Join Date: December 2005

Posts: 3056

L1011 wrote: »

A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

You will need to instruct your bank to block them instead.

Thanks for letting me know. I will call on Monday.

0
#8 25-01-2021 1:38pm

sugarman20

Registered Users Posts: 240 ✭✭

Join Date: January 2020

Posts: 221

This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

https://www.facebook.com/groups/202403510916809

0
#9 25-01-2021 6:56pm

Ginger83

Registered Users Posts: 3,414 ✭✭✭

Join Date: December 2005

Posts: 3056

sugarman20 wrote: »

This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

https://www.facebook.com/groups/202403510916809

Thanks for that

0