I hope i have this in the correct place. We purchased a 2016 hyundai santa fe over 12 months ago from an independant dealer. In the last couple of weeks an engine noise has developed when the vehicle is idling. I brought it to our local hyundai dealer ( vehicle was not purchased here) who at a quick look suspects the noise is coming from the timing chain. I do think he is correct on this.
However they do not seem to be interested in fixing it as a warranty claim as they are booked out for 10 weeks in advance and “it is not their issue”.Their advice is to bring it back to the independent dealer or the hyundai dealer where the original owner purchased the vehicle and that the timing chain is not covered under warranty and advised of a cost if €1,500 to repair.
I did contact hyundai ireland prior to this who confirmed the vehicle is under warranty and i can go to any hyundai dealer to get issue fixed. They also stated that they have no control over how quickly the dealers fixes the issue.
The hyundai dealer who sold the vehicle as new is down the country so it is not practical to bring it to them.
I suppose what im looking for is how should i proceed to have this fixed and what happens if the timing chain breaks in the meantime?