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12-04-2019, 08:13   #16
Slutmonkey57b
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The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.
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12-04-2019, 08:21   #17
Fingers Mcginty
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Would this be comparable to the lyca 14.99 a month?
I find sometimes with Lyca that my mobile internet isnot great at all.
I get 25G of data a month but only at 3G. Is the eir deal 4G?
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12-04-2019, 08:26   #18
Holy Duck
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Quote:
Originally Posted by Slutmonkey57b
The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.

Plenty of shops but they are useless, anything you want to buy, change or cancel and they tell you, you must go online or ring the phone that never answers, better to avoid than drive yourself bananas.
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12-04-2019, 08:29   #19
fixxxer
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Originally Posted by Slutmonkey57b View Post
The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.
This offer for 12 months is Callback only. If you go to the shop you only get the 6 month version.
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12-04-2019, 08:31   #20
Creamy Goodness
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Would this be available to existing eir sim only plans? Currently paying €25 for 10gb of data.
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12-04-2019, 08:49   #21
malinheader
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Avoid like the plague. 2 weeks trying to get broadband issues resolved, chat icon waste of time. 50 mins holding on phone to speak to customer service, promised reduction in bill, never happened 47 minutes waiting time again. And worse is they even pulled there service contacts off boards. Be warned.
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12-04-2019, 09:57   #22
sweetie
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There's always Talk to Eir forum on boards. Oh wait...they closed that too!
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12-04-2019, 09:59   #23
monkeybutter
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worst company in Ireland by a stretch at this stage, avoid like the plague
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12-04-2019, 10:09   #24
fixxxer
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Interesting comments. Never had a problem when I had my mobile with them. Only switched as there were cheaper options.
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12-04-2019, 10:12   #25
monkeybutter
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look at any eir threads floating about, you'll get the same feedback


they will actually not let you leave


ok on the mobile, you could just cancel your direct debit and dump your sim for a new one, but with landline, you are actually stuck with them as they won't let you leave or cancel


Perhaps they are worse now than 2 years ago?
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12-04-2019, 10:16   #26
fixxxer
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You don't need to contact them when leaving the mobile phone contract. You just tell your new company you're switching and they do it for you.
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12-04-2019, 10:24   #27
Former Former
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My wife moved over to this deal a couple of months ago, switching from Tesco Mobile; it took Tesco nearly six weeks to issue her the unlock code for her phone.

Eir might have bad customer service but the idea that they're worse than the rest is nonsense.

This is a great deal. We declined the 9.99 because it means you start a new 12-month deal on your broadband, but 14.99 a month is still incredible value.
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12-04-2019, 11:25   #28
monkeybutter
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You don't need to contact them when leaving the mobile phone contract. You just tell your new company you're switching and they do it for you.

good luck with that, that's how the broadband is supposed to work


i mean their **** has made the papers


50 minutes on the line to be cut off, multiple calls made on the same issue, not records no notes taken, each time you get through it's starting from scratch, have to go to the ombudsman to sort it
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12-04-2019, 11:28   #29
oliver29
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They've cut the number of staff too close to the bone. Hold times have gone through the roof over the past year or so. That said they've sorted every issue I've had. Online chat hasn't been useful, they ultimately always ask me to phone in



They're data speeds have always been decent.



They offer wifi calling, I wish vodafone offered it on a broader range of phones.



As others have said, go to the eir store if you can.
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12-04-2019, 11:29   #30
monkeybutter
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My wife moved over to this deal a couple of months ago, switching from Tesco Mobile; it took Tesco nearly six weeks to issue her the unlock code for her phone.

Eir might have bad customer service but the idea that they're worse than the rest is nonsense.

This is a great deal. We declined the 9.99 because it means you start a new 12-month deal on your broadband, but 14.99 a month is still incredible value.



Of course it's not nonsense


Tesco are also know for being terrible, but even they arent that bad



have a look around, she was still able to switch from them


she is no longer a customer, sending her an unlock code is no doubt low down their list of priorities


Some companies are great to deal with, so yes they are worse than the rest to deal with
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