Vodafone are as bad, if not worse.
They're moving to a callback only model for support, can't ring up and be put straight through to most departments any more. Plenty of reports online of only being able to schedule callbacks days away. At least they can say they don't leave people stuck on hold, eh!!
Their social media team seem to have gone MIA for the last month - a handful of responses here on boards, no responses in well over a week on their own website forum and most posts on their facebook unresponded to bar a generic post about receiving a high volume of queries and they're working through them in the order received.
Live chat is permanently busy.
Out of the frying pan etc. etc.
I've noticed that with VF, I'd say they'll be hopping off boards following eir
Live chat - true, takes ages to get onto chat (my experience a week or two ago)
I don't understand why comms companies lack communications skills...