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25-03-2020, 13:17   #1696
rizzee
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Thanks.

There was no order number given, no confirmation email, nothing at all!
Just the money was taken from the account and that's it...
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25-03-2020, 13:39   #1697
gazzaman22
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It's unlocked, and you can check your order status here. http://www.fonua.com/orderstatus
What's this link and what do you use to track order?
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25-03-2020, 13:52   #1698
Del007
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Is anyone having an issues claiming from Google?


I sent them the despatch note that Vodafone sent me and also a copy of the conformation email from Vodafone.



Is there anything else that I need to send into them?


Cheers
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25-03-2020, 14:06   #1699
rizzee
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Originally Posted by Del007 View Post
Is anyone having an issues claiming from Google?


I sent them the despatch note that Vodafone sent me and also a copy of the conformation email from Vodafone.



Is there anything else that I need to send into them?


Cheers
I sent them on a screenshot of the email confirmation and they said more info would be needed.
I clicked ''Continue anyway'' and entered my bank details.

Got a text immediately from Google saying they will get back to me ASAP.
20 seconds after that message, I received a message saying the claim was validated and I'll receive my cash back withing the time frame as per T&Cs.
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25-03-2020, 14:23   #1700
magnavox
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Originally Posted by Del007 View Post
Is anyone having an issues claiming from Google?


I sent them the despatch note that Vodafone sent me and also a copy of the conformation email from Vodafone.



Is there anything else that I need to send into them?


Cheers
I sent a screenshot of the order email, picture of the delivery docket I recieved and a screenshot of the order tracking page.

I did all this when the phone arrived as it needs the IMEI number too

They confirmed it instantly when submitted.
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25-03-2020, 15:44   #1701
Del007
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I just got this from Google about my claim
_________________________

Good Afternoon,

Thank you for your email.

We require an invoice or a receipt to process your claim, we are unable to accept a despatch note.

Should you need any further assistance please do not hesitate to contact us.
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25-03-2020, 15:51   #1702
Roberto_gas
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Quote:
Originally Posted by Del007 View Post
I just got this from Google about my claim
_________________________

Good Afternoon,

Thank you for your email.

We require an invoice or a receipt to process your claim, we are unable to accept a despatch note.

Should you need any further assistance please do not hesitate to contact us.
Just call them and say vodafone has told that its not a despatch note but invoice. And they will not give anything else. Same thing happened for a frnd and they validated the claim.
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25-03-2020, 16:59   #1703
Solaris10
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Originally Posted by Del007 View Post
I just got this from Google about my claim
_________________________

Good Afternoon,

Thank you for your email.

We require an invoice or a receipt to process your claim, we are unable to accept a despatch note.

Should you need any further assistance please do not hesitate to contact us.
just send your order email that's enough

read @ #1591
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25-03-2020, 17:02   #1704
Del007
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just send your order email that's enough

read @ #1591
They won't accept that from me
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25-03-2020, 17:06   #1705
Solaris10
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They won't accept that from me
they accepted for me
just use the print option on the mail and save it as pdf and send them
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25-03-2020, 17:09   #1706
Del007
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they accepted for me
just use the print option on the mail and save it as pdf and send them
I'll try that, thanks
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25-03-2020, 17:28   #1707
donnyvegas
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They won't accept that from me
I think they want an invoice or delivery note.
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25-03-2020, 21:36   #1708
ronanc1000
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Ordered the Pixel 3a this afternoon, got the Vodafone discount though using a 48 SIM.

Have we to have the phone in hand in order to apply for the Cashback offer from Google?

Thanks OP.
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25-03-2020, 21:37   #1709
rizzee
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Originally Posted by ronanc1000 View Post
Ordered the Pixel 3a this afternoon, got the Vodafone discount though using a 48 SIM.

Have we to have the phone in hand in order to apply for the Cashback offer from Google?

Thanks OP.
Yeah, you need the IMEI number to claim.

Set mine up this evening. Cracking phone.
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26-03-2020, 10:46   #1710
The Ayatolla
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Just bought one for 179.99 and qualify now for the cash-back too. Bargain at €130!
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