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16-07-2019, 23:44   #1
devnull
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Public Transport Performance Data

The NTA has published a wide range of reports recently on performance on publicly funded bus services within the country which may be interesting to some.

I've linked to them all below - I should warn you however, there is a lot of reading and for the route by route reports you may need a magnifying glass!

Dublin Bus
- 2018 Performance Report - Reliability
- 2018 Performance Report - Punctuality
- 2018 Most Complained about Routes (unsurprisingly, peak only Xpressos do badly here)
- 2018 Punctuality by Route

Go Ahead Ireland
- Performance Report - Punctuality (up to March)
- Performance Report - Reliability (up to March)

Bus Eireann
- 2018 Performance Report - Reliability
- 2018 Performance Report - Punctuality
- 2018 Most complained about routes
- 2018 Punctuality Report by route

Further Details
There's a few more here including service quality studies and mystery shoppers.
https://www.nationaltransport.ie/pub...nts-published/

Going forward I'll post any new data sets in this thread, might be useful to keep things all in one place so we can see if things are improving rather than posting them in other threads.
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09-09-2019, 19:00   #2
devnull
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Q1 LUAS Performance Report
https://www.nationaltransport.ie/wp-...nce_Report.pdf
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09-09-2019, 19:30   #3
thenightman
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Why are the X getting so many complaints. They're the only decent service Dublin Bus run. Wish there was more of them. 25 mins on 69x or 60 mins+ on regular 69.
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09-09-2019, 19:40   #4
devnull
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Originally Posted by thenightman View Post
Why are the X getting so many complaints. They're the only decent service Dublin Bus run. Wish there was more of them. 25 mins on 69x or 60 mins+ on regular 69.
Because it's per 100,000 passenger journeys and the Xpresso routes, unlike other routes, run 100% of their departures at peak times, which makes it more likely that they are delayed or effected by traffic conditions.
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13-09-2019, 20:53   #5
sharper
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Originally Posted by thenightman View Post
Why are the X getting so many complaints. They're the only decent service Dublin Bus run. Wish there was more of them. 25 mins on 69x or 60 mins+ on regular 69.
Aside from them running during peak times as above the other problems are that there just aren't enough of them (as you mention) so they're generally packed even when they run properly. If one of them doesn't run people can end up waiting a long long time for something with room to let them board.

One of the 66x services hasn't run for the last 3 days (which is pretty dire service in itself) and if you check twitter for some that means waiting 30 minutes for the next one, for those not at the first or second stop it means they won't be boarding any X service that evening.

When they run and when you can get on them the X services are pretty nice. It would be great if they were expanded but DB or the NTA doesn't seem to really favour them.
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15-09-2019, 22:14   #6
devnull
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A few more of these are now in

Irish Rail
- Q1 2018 Performance Report
- Q2 2018 Performance Report
- Q3 2018 Performance Report
- Q4 2018 Performance Report

LUAS
- Q2 2019 Performance Report
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16-09-2019, 07:17   #7
Del.Monte
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Laughable stuff - who prepares these stats? If it's Irish Rail I'm not in the least surprised.
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16-09-2019, 08:07   #8
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Why is the DART having less than a 10 minute delay at rush hour deemed an acceptable target? I thought that target had been lowered to five minutes years ago based on feedback. 10 is ridiculous.
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16-09-2019, 08:23   #9
techdiver
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The Irish rail figures are meaningless. It only counts the start and end of the line. For example the Connolly - Sligo 5.10pm is regularly late into mullingar but that doesn't count as late in the stats. As long as it's no more 10 minutes late (ridiculous allowance) into Sligo then it's deemed on time.
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16-09-2019, 08:30   #10
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Irish Rail are meant to display the stats in stations and somehow forget to do so when they're bad, like after the timetable recast for the introduction of tunnel services. So as well as being poor data they're not used properly
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16-09-2019, 16:20   #11
AAAAAAAAA
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Bus Eireann's lost km tolerance is 5%? i.e., it's acceptable that 1 in 20 buses doesn't run at all?

That seems ridiculously generous, are there any nationalised coach companies in Europe that this can be compared to?

I'm glad to see that they're well below the threshold but even at that their target should be maybe 1-2%, if even
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16-09-2019, 21:28   #12
Jamie2k9
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Originally Posted by devnull View Post

Why are Irish Rail's taken to long to publish, after all 80% is copy and paste.
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17-09-2019, 21:12   #13
suicide_circus
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those IR "stats" made amusing reading
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15-10-2019, 19:20   #14
devnull
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The NTA has released some updated figures today.

The route by route punctuality figures are lower than I thought they would be across all operators.

Dublin Bus
- Punctuality Data - Overall - 2017 - Jun 2019
- Punctuality Data - Route by Route - 2017 - Jun 2019
- Mystery Shopper Survey Results - Q2 2019
- Reliability Report - 2017 - Jun 2019
- Customer Complaints Report - 2017 - Jun 2019

Bus Eireann
- Punctuality Data - Overall - 2017 - Jun 2019
- Punctuality Data - Route by Route - 2017 - Jun 2019
- Mystery Shopper Survey Results - Q2 2019
- Reliability Report - 2017 - Jun 2019
- Customer Complaints Report - 2017 - Jun 2019

Go Ahead Ireland
- Punctuality Data - Overall - 1H 2019
- Punctuality Data - Route by Route - 1H 2019
- Mystery Shopper Survey Results - Q2 2019
- Reliability Report - 1H 2019
- Customer Complaints Report - 1H 2019

A note on complaint stats
All the stats are per 100,000 journeys per route and not the total number of complaints within the period itself.

Last edited by devnull; 15-10-2019 at 23:21.
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15-10-2019, 20:19   #15
john boye
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Out of interest, what constitutes a complaint? A Twitter query? An email? Because a particular route near me is notoriously unreliable but actually has very few complaints there.
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