Your best and worst customer service experiences [rant & praise]

Another sports retailer.. S****s Direct...

Purchased two days ago in store some gym clothes... t-shirts, bottoms and tops for exercising outdoors, *ALL sizes were Large as per usual... ALL Adidas, a reliable brand.

first problem.

while folding a T-shirt the cashier noted a blemish on the back which I didn’t see... she requested of a colleague that the colleague goes and gets a replacement large.... the colleague seemed preoccupied but came back with a replacement on getting home the replacement size is..... *SMALL...

Second problem...

i try on the rest at home, it becomes apparent that these are a job lot.. the sizes are ‘tiny’ even though tagged LARGE.... I haven’t put weight on as I get weighed in the gym monthly , I have several of the same Adidas climacool / climalite T-shirts... which are LARGE, fit perfectly, tried an old one on in case I put on 12 kilograms overnight which i didn’t and the old LARGE fits perfectly....

they were seriously reduced which I found strange but bargaintastic so hey.....but obviously a job lot labeled wrong.... hence the rather huge discount.... I’ll be more careful going forward there. Grrrr

Yeah, I’m sitting here in an adidas gym T-shirt now, LARGE, acres of room in it... gotta beware when you see such a discount, a reason for it.

As you can see from my post below today, not shopping at Harvey Norman anymore. Apparently the stuff on their site is not really available. If you get a faulty item, they won't offer to replace it with a similar one (but a more expensive one), you'll be contacting the customer service a million times and in the end you're where you started unless you pay more.

To buck the trend on here and actually praise someone, I ordered ink from 123ink.ie at 6.40pm on Thursday evening and it came in Friday's post. They threw in a couple of free highlighters too. Very impressed

We were in Flash Harry's in Blackrock last weekend and were buying rounds of drinks. Paying for each round on the go, no tab. There were 8 of us and they charged us a 10% service charge for each round.

I have seen service charges for food all right - but never on a round of drinks. I guess there is nothing we can do except boycott the place.

It does seem a bit nuts. Had we been more on the ball we would have placed our drinks orders separately which would have been a lot more work for the floor staff!

Ok just bought a laptop today in Currys Pc World, and had quite a bit of a job just paying for the item I wanted at the till.

So I did a little research myself and decided which model I was interested in, it was in stock and ordered it at the checkout.

So then the man serving asks me what I would be using it for, I explained what it was for, he then advised me that I should go for a different model instead. I explained that this was the model I wanted but thanked him for the advice, but he proceeded to again try and push me towards a different laptop and again I had to tell him that I wanted this model, he seemed a little annoyed I didnt take his advice.

He then started to try sell me an antivirus and service deal with it, I said thanks but no thanks. He wouldn't take no for an answer and kept trying to convince me that I really need to get this deal. He then told me how great the service deal was and how they set up the computer for me and optimize the ram and motherboard for me....

I was starting to lose the will to live at this stage, so again I said I just wanted the laptop only, and then aftet all that it went to the insurance deal they have with it, surfice to say after saying no a few more times I finally managed to leave the shop with just the laptop I wanted....

eFlow are quite possibly the worst I've had the displeasure of dealing with. The suspended my account after their "upgrade" back in August 2021, twice. I closed my account with them, and I'm still waiting on a refund of my balance. Repeated promised of the cheque being sent, call backs that did not happen etc. Worst ever.

Powerhouse Films (they release BDs under the Indicator label)

Bought their Columbia Noir Volume 3 box set from Amazon UK in May 2021. Six film set. Only got round to watching the first one last night.

Disc scratched and won't play. Amazon return window long closed.

Emailed the company last night asking would they sell me a replacement disc. A long shot as it's part of a box set and not sold separately.

Got a response this morning saying that they would put one in the post free of charge. Got follow-up email this evening with Royal Mail tracking reference.

I would have left and purchased the laptop from someone else online.

Awful: Amazon

Tried to order stuff off Amazon.de yesterday. Trying to actually buy anything specific on their website is ludicrously difficult.

First of all the listings kept specifically saying items could be delivered to Ireland, then the product page kept saying they couldn't. After the fifth one of those, I clicked the "Report incorrect product information link", which actually does nothing.

Eventually found stuff I could deliver here, all the items in my basket had a link saying they were eligible for Prime. And the checkout had a big banner ad telling me to sign up for Prime. Clicking on any of the Prime links just gave a "There was an error" popup.

Gave up on that and ordered anyway, the order confirmation page had another big Prime banner link which worked.

Cancelled the order and resubmitted it to take advantage of the cheaper Prime delivery, which did nothing because it only applies in Germany and Austria. Resubmitted the order anyway and checked my mail.

Had two order confirmations in English, as per my settings, and an order cancellation notice which was randomly sent to me in Polish.

Finally wasted another ten minutes digging through all the Prime pages telling me how wonderful it was until I finally found the option to cancel it.

Bad: Amazon again

Placed two orders on Amazon.de last week - my only interaction with a German website in years.

This morning I got a spam phishing email in German.

Only explanation is that Amazon, or one of their sellers, leaked my email address.

it's something on your end, as it's not happening anybody else. You must have voted "Good" in the years old poll at the start of the thread.