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Cash Lodgement through external atm/lodge not showing up on account

  • 13-11-2017 9:14pm
    #1
    Colash
    Registered Users Posts: 1,377 ✭✭✭


    I made a deposit on my local atm/lodge over an hour ago an still not showing up on account .. I thought cash deposit was instant ?? I kept deposit receipt as proof


Comments

  • #2
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi Colash,

    Thanks for your post here on Boards. 

    We are sorry to hear this.

    Can you please log in through the website itself and check your credits into the account?

    There maybe just a slight delay with the lodgement machine itself as cash would normally show up straight away.

    Please keep a eye on your 365 online banking and if the cash lodgement doesn't show up shortly please let us know and we will advise you how to raise it for further investigation.

    Thanks,

    Kareana


  • #3
    Bazman7377
    Registered Users Posts: 4 ✭Bazman7377


    hi. i also have the same problem today. my cash depisit hasnt shown up after a number of hours. thank you.


  • #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi Bazman7377

    Thanks for your query.

    Can you let us know if the cash has since shown on your account for you please?

    Many Thanks
    Alison


  • #5
    SKolev
    Registered Users Posts: 1 ✭SKolev


    Hello, I'm also having this problem at the moment. Cash was deposited through an atm earlier in the day and it still hasn't appeared in my debit account


  • #6
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    SKolev wrote: »
    Hello, I'm also having this problem at the moment. Cash was deposited through an atm earlier in the day and it still hasn't appeared in my debit account
    Good morning Skolev,

    Thanks for reaching out to us here on Boards.ie.

    Lodgements made over after 3:30pm, over the weekend or on a bank holiday might not be available in your account until the next working day when the branch reopens. The funds should be in your account this morning before midday.

    I hope this helps!

    Many thanks,
    Megan


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  • #7
    veruca salt
    Registered Users Posts: 56 ✭✭veruca salt


    Hi,

    I'm having the same issue with cash deposited at 6pm. Usually when I deposit cash into that latm, it's credited immediately. Should I contact the branch?

    Thanks



  • #8
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/119021957#Comment_119021957

    Hi there,

    Thanks for getting in touch.

    Lodgements made outside Branch hours may not show until the next business day for you.

    We hope it's showing now for you.

    Many thanks

    Alison



  • #9
    Chocoma
    Registered Users, Users Awaiting Email Confirmation Posts: 1 ✭Chocoma


    Hi there, I made 2 ATM lodges last night but only one came through. The machine said I need to contact the Bank. I rang customer service number and was told the money would show up this morning but it didn’t. Can you please advise whom should I contact now?



  • #10
    pat_sconce
    Registered Users Posts: 172 ✭✭pat_sconce


    https://www.boards.ie/discussion/comment/120945253#Comment_120945253

    See the post literally directly above your post



  • #11
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/120945253#Comment_120945253

    Hi there, thanks for reaching out to us

    May I ask you to confirm if this has lodged since your message ?

    Thanks, Anna



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  • #12
    unnaturallypurple
    Registered Users Posts: 1 ✭unnaturallypurple


    Hi,

    i lodged cash at 12:30 pm and it still hasn’t shown in my account 3 hours later. I’m getting worried since it was done during working hours.



  • #13
    wily minx
    Registered Users Posts: 90 ✭✭wily minx


    I lodged cash at 11.30 this morning and it still isn't showing. I went into the branch and they said it's connected to yesterday's technical difficulties and it should show by the end of the day but I'm getting worried now as the standing orders will hit at midnight!



  • #14
    The Continental Op
    Registered Users Posts: 6,186 ✭✭✭The Continental Op


    Ditto. Paid in cash today (11am) and nothing showing up on Banking 365 (4pm). Normally it shows up almost instantly.

    Wake me up when it's all over.



  • #15
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi all,

    Thanks for getting in touch.

    Lodgements made today will be credited to your account throughout the evening. We apologise for any inconvenience.

    Thanks, Megan



  • #16
    cristali
    Registered Users Posts: 46 ✭cristali


    I have the same issue, lodged cash in an atm inside branch at 5pm, still not showing in my account now, at 8.45pm. I need it as I'm flying to take care of my mams funeral



  • #17
    The Continental Op
    Registered Users Posts: 6,186 ✭✭✭The Continental Op


    https://www.boards.ie/discussion/comment/120987950#Comment_120987950

    After 4PM and it isn't credited to your account till the following day. It says so on the screen when you pay the cash in.

    Wake me up when it's all over.



  • #18
    The Continental Op
    Registered Users Posts: 6,186 ✭✭✭The Continental Op


    https://www.boards.ie/discussion/comment/120986889#Comment_120986889
    https://www.boards.ie/discussion/comment/120987051#Comment_120987051

    Checked again following morning, and the money had been credited.

    Wake me up when it's all over.



  • #19
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Please contact our colleagues on 0818 365 365 from ROI or +353 1 404 4000 if calling from abroad between 9am to 5pm Mon-Fri,10am-2pm Saturdays and we can help with this.

    Thanks

    Declan



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