Originally Posted by MarkAnthony
To be fair he's probably right on both counts
you have to bear in mind that deals that come on stream online might not be briefed out to everyone, that this deal was specifically invite only and that it's the time of year they can't get new subscribers as people won't get pre Xmas installs so they focus on getting people back.
He's definitely right about me being the kind of customer they don't want but he shouldn't be yelling it down the phone at me! He was offering me a terrible deal - I was always going to end up getting better than that. Especially when I went ahead with the cancellation.
They had previously told me they'd 'look after me' on the TV after they ballsed up my broadband installation and charged me for months despite it never being connected. They offered me some terrible deal which I refused and he told me that there was no way sky could do better than what he was offering and that it was the best I would ever get. I told him I was aware that other people were getting 1/2 price for 9/12 months and I told him that given the issues I'd had with the service I wanted a similar deal. He asked the manager and came back with a slightly improved offer before reiterating that this new deal was now the best I would ever do so I told him to just go ahead and cancel.
He then started getting properly aggressive, telling me that whoever was getting the 1/2 price deal must have been with sky for years. 'We look after our loyal customers mate. You're exactly the kind of customer we don't want.' I kept telling him to cancel but he stuck at it. The minute I told him I wanted to speak to his manager he changed his tune. 'We're getting nowhere here mate, let's just put the cancellation through.'
Bizarre conversation. I was laughing at him by the end of it.