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18-12-2015, 12:28   #4216
 
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Originally Posted by BobMc View Post
How do you get them to call you so I dont have to incur the call charges, mine is due to increase in price soon

Originally we had 3 boxes, main recording box and two other multi room subs, we sacrificed one room last year, got a small discount and half price multi room, but its expiring soon.

Just gonna cancel this time and tough out an offer or not, already own two freesat boxes and two minix boxes

I know they drag the arse out of cancelling over the phone so let it be on their dime

anyone know how to get a call back if at all
Did you read the rest of the thread? Even a few posts up will do.

Actually just remembered this is a mega thread so #4214.

Just incase you've never used talk to on here. Linkage
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18-12-2015, 15:28   #4217
BobMc
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Love the sarcasm, I'll try live chat or talk to forum so
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18-12-2015, 15:35   #4218
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My sports is due to be switched off soon after a long time. What can I expect in the line of offers?
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18-12-2015, 15:52   #4219
LaMoose
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I signed up for 12 months at half price using the link posted - exactly what I was looking for after the CPW deal ran out - thread delivers.

I'm very tempted to ring up the guy from their loyalty team who agressively swore blind to me on phone that what he was offering was the best I would ever get and that I was exactly the kind of customer Sky don't want and let him know that I got it half price again.
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18-12-2015, 16:17   #4220
Ron Scott
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At least 5 minutes. (seriously there is no minimum)
I got on to them earlier, the guy said if I cancel, I am not eligible for a new customer deal for 12 months ?
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18-12-2015, 16:20   #4221
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I got on to them earlier, the guy said if I cancel, I am not eligible for a new customer deal for 12 months ?
They come out with that ****e all the time. Ignore them
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18-12-2015, 16:29   #4222
 
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I got on to them earlier, the guy said if I cancel, I am not eligible for a new customer deal for 12 months ?
Correct, what people are on about above is the comeback deal. If you cancel now though it may not be available in 31 days time - which is your notice period.

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They come out with that ****e all the time. Ignore them
They can and do catch people out. Some people are particularly sneaky (I'm told) most are as thick as two short planks making it very easy for Sky to see there was an account previously, especially where people don't pay the bill. If one did leave in good order then they'd simply be offered a 'come back' deal.
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18-12-2015, 16:32   #4223
 
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Originally Posted by LaMoose View Post
I signed up for 12 months at half price using the link posted - exactly what I was looking for after the CPW deal ran out - thread delivers.

I'm very tempted to ring up the guy from their loyalty team who agressively swore blind to me on phone that what he was offering was the best I would ever get and that I was exactly the kind of customer Sky don't want and let him know that I got it half price again.
To be fair he's probably right on both counts you have to bear in mind that deals that come on stream online might not be briefed out to everyone, that this deal was specifically invite only and that it's the time of year they can't get new subscribers as people won't get pre Xmas installs so they focus on getting people back.
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18-12-2015, 16:34   #4224
 
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Love the sarcasm, I'll try live chat or talk to forum so
I tempered it a bit, I'm sure you'll not mind though with all the money you'll save

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My sports is due to be switched off soon after a long time. What can I expect in the line of offers?
Dunno, ring, ask and report back please.
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18-12-2015, 16:48   #4225
buckfasterer
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Cut back my package last month to the bare minimum. Got a call there offering me 12 months HD and box sets for €5 a month instead of €15, no contract so happy days.
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18-12-2015, 17:30   #4226
LaMoose
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To be fair he's probably right on both counts you have to bear in mind that deals that come on stream online might not be briefed out to everyone, that this deal was specifically invite only and that it's the time of year they can't get new subscribers as people won't get pre Xmas installs so they focus on getting people back.
He's definitely right about me being the kind of customer they don't want but he shouldn't be yelling it down the phone at me! He was offering me a terrible deal - I was always going to end up getting better than that. Especially when I went ahead with the cancellation.

They had previously told me they'd 'look after me' on the TV after they ballsed up my broadband installation and charged me for months despite it never being connected. They offered me some terrible deal which I refused and he told me that there was no way sky could do better than what he was offering and that it was the best I would ever get. I told him I was aware that other people were getting 1/2 price for 9/12 months and I told him that given the issues I'd had with the service I wanted a similar deal. He asked the manager and came back with a slightly improved offer before reiterating that this new deal was now the best I would ever do so I told him to just go ahead and cancel.

He then started getting properly aggressive, telling me that whoever was getting the 1/2 price deal must have been with sky for years. 'We look after our loyal customers mate. You're exactly the kind of customer we don't want.' I kept telling him to cancel but he stuck at it. The minute I told him I wanted to speak to his manager he changed his tune. 'We're getting nowhere here mate, let's just put the cancellation through.'

Bizarre conversation. I was laughing at him by the end of it.
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18-12-2015, 20:08   #4227
muffler
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Bizarre conversation. I was laughing at him by the end of it.
He probably had the last laugh you know
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18-12-2015, 20:14   #4228
 
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TBH I couldn't imagine doing that job. For every person with a genuine gripe like LaMoose I imagine there are 50 chancres who think they way to go about negotiating a discount is to 'play hard ball' read 'hardman' e.g rude knob head. No excuse to take it out on LaMoose though if he wasn't rude to the agent.

I regally negotiate a discount on my UPC and always have a bit of craic with the agent and always put the phone down happy. I also posses the super powers of listen to the T&Cs and note taking and the final one of putting aside some time to do it rather than trying to do it driving to pick the kids up.

I worked in CS for too long it seems
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18-12-2015, 22:24   #4229
machiavellianme
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My sports is due to be switched off soon after a long time. What can I expect in the line of offers?
Nothing. Unless you cancel the lot (or at least threaten to) they offer little to nothing for loyal customers.
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19-12-2015, 07:37   #4230
junglecliff
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Whats the best price overall for everything people have got on this come back deal for half price.not really mentioned by anybody on this...
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