zooplus.de

07-08-2015 6:17pm #1

Just made an order from Zooplus.de of €150 odd.

I see they are charging €9-99 for shipping to Ireland regardless of value of purchases.

Is there anywhere else that I can get a decent price on Orijen dry food?

Nody · 07-08-2015 6:36pm

Try .co.uk instead

pawrick · 07-08-2015 6:40pm

ffs they used to do free shipping on their German site - this is bad news

Their Irish one is still showing free for orders of 49 or greater but I'm not sure of the selection of products and pricing there as it can differ a lot so I usually avoid it for the cheaper .de version

pawrick · 07-08-2015 6:42pm

Might be no harm if we contact their customer service to express our disappointment.

07-08-2015 6:43pm

Nody wrote: »

Try .co.uk instead

More expensive after the exchange to £

Thanks anyway!

07-08-2015 6:44pm

pawrick wrote: »

ffs they used to do free shipping on their German site - this is bad news

Their Irish one is still showing free for orders of 49 or greater but I'm not sure of the selection of products and pricing there as it can differ a lot so I usually avoid it for the cheaper .de version

I think the Irish one is €2 more expensive for my order...

07-08-2015 6:46pm

Ended up ordering from Belgium site. Free shipping but their food is more expensive. Was about €5 cheaper is all. Still better in my pocket!!!

pawrick · 07-08-2015 6:48pm

not too bad so - i buy a lot of parrot stuff as well as dog food and cat food on the German site. there can be quite a difference on the parrot treats of a few euro per item and their Irish site has a really poor selection in comparison. It all comes from the same store house anyhow so cant see why they would restrict the option apart from pushing us to use the irish site more.

tk123 · 07-08-2015 7:16pm

:mad: it used to be free shipping on .de for orders over €100!

pawrick · 07-08-2015 10:03pm

Just sent an email to them querying the product range on the .ie site now they introduced charges on large orders for their irish customers on the .de version. Not hoping for much but no harm asking about it

Ken. · 07-08-2015 10:42pm

They do sell that food on Amazon. Free delivery on orders over £25 sterling. http://www.amazon.co.uk/s/ref=sr_nr_n_0?fst=as%3Aoff&rh=n%3A340840031%2Cn%3A471400031%2Ck%3Aorijen&keywords=orijen&ie=UTF8&qid=1438983630&rnid=340841031

tk123 · 07-08-2015 11:03pm

pawrick wrote: »

Just sent an email to them querying the product range on the .ie site now they introduced charges on large orders for their irish customers on the .de version. Not hoping for much but no harm asking about it

I buy a lot of stuff on zooplus but it drives me mad they way you have to compare prices on the different sites when they all come from the same warehouse in Germany!!! I tell them that every time they ask me fill in a survey lol!

LittleMissDiva · 08-08-2015 1:49am

I have stopped using them after they have started to charge you the PayPal fee which is not ok. I know it's only a few cent but a customer should never ever have to pay the fee!

morgana · 08-08-2015 9:04am

What? That is really bad news. Our next order is due pretty soon. I will very much express my deepest dissatisfaction with this change. The range in the German site is so much better.

08-08-2015 9:48am

I think an email from all of us may hopefully force them to reconsider this charge.

pawrick · 09-08-2015 8:54am

Generic type reply I received. I mentioned the choice on the irish site being limited and the removal of the free delivery on large orders to ireland from the German one. Might be no harm if others queried it also as it's 10 euro per order added on for seemingly no reason when it is still free from the irish site with less product choice and shipping from the same location?

Dear Mr. Xyz

Thank you for taking the time to contact us.

We are always looking for tips and suggestions to make our product provision as extensive as possible and to align our offering with the wishes of our Customers.

We will gladly pass your suggestion to our Product Assortment Team for consideration.

Sincerely,
Your zooplus Service Team

morgana · 09-08-2015 11:37am

I also wrote a sharply worded letter to them (in German) expressing my disgust and dissatisfaction ^^.
Anyhow, did some checking of their multitude of sites and they seemed to have streamlined their shipping destinations to the regions they allegedly serve. However, they have also an international site where free shipping from 99 Euro is still in place.
Just priced a sample order and they work out the same as the Irish site with a higher free shipping limit. Unfortunately, the German site still wotks out cheaper by 7 euro taken the shipping cost into account.
Looks like we are screwed either way and have to pay shipping. Only positive thing you don't need to work you way up to 100 Euro per order, however, most of our orders would have been around the 80 or 90 mark anyway.

morgana · 09-08-2015 12:02pm

And they replied to my mail (sent last night, in fairness, a quick response given it's the weekend).

Translated from German:

"Many thanks for your message.
We sincerely regret any inconvenience this may cause you. However, in light of the increase in logistics costs we are no longer able to offer free shipping to Ireland. We hope you can appreciate this.

To at least somewhat make up for this, we give you a 10 % discount code, redeemable with your next order."

At least this sets off the cost increase for one order :P Complaining pays somewhat ^^

pawrick · 09-08-2015 12:08pm

That unable to offer free shipping to ireland though doesn't make sense when they offer it from the irish site on smaller orders. Only issue I have would be the limited stock on it.

Going to have to have a sit down and start comparing prices all over again when I get near a pc as I usually spend 150 per order every month and a half on the german site. Might work out cheaper to buy elsewhere now over the course of a year or buy in larger quantities. Ah well.

Cocolola · 09-08-2015 2:29pm

Placed an order on the 30th of July, got the dispatch notification later that day and I still haven't received my package. Ran out of Markus Mühle a week ago :-( Was already on to them (using Google Translate to say some stuff with terrible German grammar :pac:) and they just said wait another 3 days :mad:

The only things that swayed me to go with the .de site over the .ie one was renewing my discount plan at 5% instead of 3%. With the postage it was only a few euro cheaper.

tk123 · 09-08-2015 2:39pm

Cocolola wrote: »

Placed an order on the 30th of July, got the dispatch notification later that day and I still haven't received my package. Ran out of Markus Mühle a week ago :-( Was already on to them (using Google Translate to say some stuff with terrible German grammar :pac:) and they just said wait another 3 days :mad:

The only things that swayed me to go with the .de site over the .ie one was renewing my discount plan at 5% instead of 3%. With the postage it was only a few euro cheaper.

To be fair you cut it a bit fine with the BH weekend?!

sunbeam · 09-08-2015 4:04pm

Well for what it's worth, I just sent them a message (in English) referencing this thread.

I believe this is a very shortsighted move on their part. The free shipping over 99 Euro was a great incentive to buy in bulk. I buy Royal Canin, Purizon, Miamor and Catessy. Unfortunatey, when money is tight I'll probably end up buying much less from them now, as the .ie Catessy prices work out more expensive than you typical supermarket cat food here.

Does anyone know of any other competitively priced online pet food shops that ship to Ireland?

Cocolola · 09-08-2015 5:37pm

tk123 wrote: »

To be fair you cut it a bit fine with the BH weekend?!

I know

I was hoping there wasn't any BH in Germany or the Netherlands (where it stayed for days!)
I also blame my OH for waiting till the last minute to go "oh there's no nuts left btw" despite me telling him before that we need at least a week's warning to get more :pac: I should have checked myself really!

DBB · 09-08-2015 7:10pm

tk123 wrote: »

To be fair you cut it a bit fine with the BH weekend?!

I ordered from the .ie site last weekend (the bank hol), and got the stuff on Thursday!

tk123 · 09-08-2015 7:49pm

DBB wrote: »

I ordered from the .ie site last weekend (the bank hol), and got the stuff on Thursday!

It's always the way!

Poochie05 · 09-08-2015 7:56pm

DBB wrote: »

I ordered from the .ie site last weekend (the bank hol), and got the stuff on Thursday!

Me too! Ordered Sunday night, received Thursday.

Cocolola · 09-08-2015 8:01pm

DBB wrote: »

I ordered from the .ie site last weekend (the bank hol), and got the stuff on Thursday!

Feck it anyway!!

Cherry Blossom · 09-08-2015 9:33pm

I ordered on Monday and still waiting but it usually takes a week and a half to get to me anyway.

Celestial12 · 10-08-2015 9:29am

I ordered from both the Irish and German stores on July 31st and both arrived today, hope you don't have to wait much longer cocolola!

Shame about the shipping fee, looks like I got my order in on time then! Didn't have to pay for shipping.

Cocolola · 10-08-2015 12:15pm

Celestial12 wrote: »

I ordered from both the Irish and German stores on July 31st and both arrived today, hope you don't have to wait much longer cocolola.

Got my text from DPD this morning, just heading home now to be there when it arrives, yay :-)

mymo · 10-08-2015 1:02pm

Very disappointed they are now charging for shipping from .de site, better range of products, more choice in bulk buying, and it's cheaper!
Going to have to start shopping around again, I usually spend just over the free shipping, so the price with the new shipping cost is now 10% more.

Any bargains found? I feed all grain free, dog and cat food, wet and dry.
I'll post if I find any good offers myself.

zooplus.de

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