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Shaw academy problem

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  • 22-01-2021 5:44pm
    #1
    Ginger83
    Registered Users Posts: 3,415 ✭✭✭


    I signed up for a free trial without realising that they were dodgy. One week in I went to cancel but they kept telling me to call a number. I explained numerous times that I can't use a phone or speak due to a disability but they just say that's the only way to cancel. They said someone can call on my behalf so my wife called. She was told it would be cancelled and they would send me an email but no email.
    Any advice?


Comments

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    #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,831 Mod ✭✭✭✭whiterebel


    https://www.boards.ie/vbulletin/showthread.php?p=113422158


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    #3
    Ginger83
    Registered Users Posts: 3,415 ✭✭✭Ginger83


    whiterebel wrote: »
    https://www.boards.ie/vbulletin/showthread.php?p=113422158

    Thanks for that. It appears to be a real con.
    I don't know now if it's cancelled or not.


  • Options
    #4
    daheff
    Registered Users Posts: 5,833 ✭✭✭daheff


    Did you give them any payment information?


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    #5
    Ginger83
    Registered Users Posts: 3,415 ✭✭✭Ginger83


    daheff wrote: »
    Did you give them any payment information?

    Yes but my wife cancelled the card.


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    #6
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,643 Mod ✭✭✭✭L1011


    A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

    You will need to instruct your bank to block them instead.


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  • Options
    #7
    Ginger83
    Registered Users Posts: 3,415 ✭✭✭Ginger83


    L1011 wrote: »
    A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

    You will need to instruct your bank to block them instead.

    Thanks for letting me know. I will call on Monday.


  • Options
    #8
    sugarman20
    Registered Users Posts: 249 ✭✭sugarman20


    This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

    https://www.facebook.com/groups/202403510916809


  • Options
    #9
    Ginger83
    Registered Users Posts: 3,415 ✭✭✭Ginger83


    sugarman20 wrote: »
    This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

    https://www.facebook.com/groups/202403510916809

    Thanks for that


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