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No cashback received from Neff cashback scheme

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  • 14-11-2019 4:45pm
    #1
    forgottenhills
    Registered Users Posts: 441 ✭✭


    Has anyone succeeded in getting a cashback promised by Neff in their recent "Taste of Dublin" cashback scheme? Basically there were cashback amounts offered by Neff on purchases of many of their kitchen appliances in a scheme that was due to run from early September to early November.

    I purchased a Neff appliance and registered my cashback claim with all required documentation in early September but have not received the cashback promised, I have emailed the Neff Support desk a few times over the last number of weeks and all they can say is that they are "looking into it".

    I am starting to wonder about Neff. Has anyone else received their cashback?


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    #2
    Mountjoy Mugger
    Registered Users Posts: 4,486 ✭✭✭Mountjoy Mugger


    Highlight it on their Facebook page if they have one - I can see NEFF Cooking Passion on FB.

    Negative publicity in public isn't appreciated by big brand companies. They usually try to resolve.


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    #3
    forgottenhills
    Registered Users Posts: 441 ✭✭forgottenhills


    Mountjoy Mugger wrote: »
    Highlight it on their Facebook page if they have one - I can see NEFF Cooking Passion on FB.

    Negative publicity in public isn't appreciated by big brand companies. They usually try to resolve.

    I'm not on Facebook. I will probably follow it up with the relevant consumer protection agency. I was just wondering if anyone else is having the same difficulty with Neff?


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    #4
    Cheshire Cat
    Registered Users Posts: 2,276 ✭✭✭Cheshire Cat


    Just had a look at the T&Cs of a similar Neff promotion (couldn't find the one you are referring to) and it says to allow 6 weeks for the receipt of the cashback. If it ended early November you might just have to be patient.


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    #5
    forgottenhills
    Registered Users Posts: 441 ✭✭forgottenhills


    Cheshire Cat wrote: »
    Just had a look at the T&Cs of a similar Neff promotion (couldn't find the one you are referring to) and it says to allow 6 weeks for the receipt of the cashback. If it ended early November you might just have to be patient.

    6 weeks from purchase and registering for the cashback was mid October.


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