Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Unreasonable administration fee and misleading information

  • 21-11-2019 1:37pm
    #1
    Vangelis Simonidis
    Registered Users Posts: 2 ✭


    I hold 3 different policies with Liberty (home, motorbike, car) and I tried to change my address 20 days before the expiration of my car policy in order to renew it and I got charged an unreasonable administration fee of 30€. The worst thing is that the customer support agent who started to do this change on my account didn't let me know that in advance, because if she has tried to do this I would let my policy to expire in 18 days and then create a new one with my new address and no administrative fee.
    I felt that I was trapped to do so, as the whole process was very misleading both from their website and phone call.

    I am now searching to change all of my policies with them and go to a different more customer fair company if they won't take back this charge.

    This is totally unacceptable. They are trying to trick their customer for 30€ where my annual premium are close to 2k for all of my policies.


Comments

Advertisement