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Bus Éireann Wtf

  • 03-02-2019 9:36am
    #1
    Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    I’m actually in disbelief how this is our national bus service, l was on the airport bus today paid for express Bus Éireann nearly 30 euro , and what showed up was like a bus from the 60s not Bus Éireann, some random driver not even working for Bus Éireann, the bus stank of smoke, mold and damp, like it hadn’t been used in years, I had to tell the driver to let me off the bus as I was going to vomit, and had to pay an additional 30 euro for the train, how is this are national bus service


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Comments

  • Registered Users Posts: 28,668 ✭✭✭✭HeidiHeidi


    Have you told Bus Eireann this?


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    HeidiHeidi wrote: »
    Have you told Bus Eireann this?

    I would imagine they are well aware of the service they are providing, it’s a ****ing disgrace to the country


  • Registered Users Posts: 28,668 ✭✭✭✭HeidiHeidi


    I would imagine they are well aware of the service they are providing, it’s a ****ing disgrace to the country
    But if they repeatedly get tolf what a ****ing disgraceful service they are providing, they might actually do something about it.


    They might not, admittedly - but if nobody complains they why would they bother?


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    HeidiHeidi wrote: »
    But if they repeatedly get tolf what a ****ing disgraceful service they are providing, they might actually do something about it.


    They might not, admittedly - but if nobody complains they why would they bother?

    I wouldn’t waste my time reporting it to BE, this is the standard of service they deem acceptable to paying customers, I just find it baffling how we accept this standard here in Ireland when every other country’s national transport service is on another level, I will report it to tfi today


  • Closed Accounts Posts: 1,857 ✭✭✭TheQuietFella


    I wouldn’t waste my time reporting it to BE, this is the standard of service they deem acceptable to paying customers, I just find it baffling how we accept this standard here in Ireland when every other country’s national transport service is on another level, I will report it to tfi today

    In my opinion it's all to do with our 'National Debt'
    That still hasn't gone away people!
    Nurses, transport, workers pay, social housing have all been hit and
    will continue to do so! We're going backwards!


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  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    In my opinion it's all to do with our 'National Debt'
    That still hasn't gone away people!
    Nurses, transport, workers pay, social housing have all been hit and
    will continue to do so! We're going backwards!

    The national transport service here is one of the most expensive in Europe, and five times the price they pay for the same service in the uk, the least we should expect is to be provided with an acceptable standard of service


  • Registered Users Posts: 12,363 ✭✭✭✭Del.Monte


    The national transport service here is one of the most expensive in Europe, and five times the price they pay for the same service in the uk, the least we should expect is to be provided with an acceptable standard of s, rvice

    Links, please!


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    Del.Monte wrote: »
    Links, please!

    Links to what?


  • Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    Op contact BE as they do have private operators do runs for them as short of coaches and driver's also.

    I would suggest contacting them on twitter, by email and also including the CEO and did you find the name of the private operators as it should have had it's company address printed on the side near the front axle.


  • Registered Users Posts: 1,357 ✭✭✭LessOutragePlz


    I wouldn’t waste my time reporting it to BE, this is the standard of service they deem acceptable to paying customers, I just find it baffling how we accept this standard here in Ireland when every other country’s national transport service is on another level, I will report it to tfi today

    The problem is that in a lot of places there is no other alternative to BE so there is no competition. Therefore, there is no pressure from competitors on BE to improve their service since it's the only relatively cheap transport option for people especially in rural areas. So it's either accept a crap service at times and get where you need to go or don't bother using BE but don't get to where you need to go unless you spend a lot more money on a taxi.


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  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    Op contact BE as they do have private operators do runs for them as short of coaches and driver's also.

    I would suggest contacting them on twitter, by email and also including the CEO and did you find the name of the private operators as it should have had it's company address printed on the side near the front axle.

    I didn’t, as my issue is not with that operator, as they are only doing there job, it’s with BE, but I’m sure they will know by the time the bus was scheduled for, after all it was operating on behalf of BE on what’s probably the main route from Dublin Airport


  • Registered Users Posts: 73,364 ✭✭✭✭colm_mcm


    Why didn’t you say in the OP that you just want to moan?

    Surely if the subcontractor is providing a bus from the 60s that smells of smoke, where you had to leave the bus for fear of vomiting, you should complain to the subcontractor at the very least? Saying that they’re only doing their job and it’s all bus eireanns fault is bizzare.

    You have all these opinions/facts about BE yet you still booked them?


  • Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    I didn’t, as my issue is not with that operator, as they are only doing there job, it’s with BE, but I’m sure they will know by the time the bus was scheduled for, after all it was operating on behalf of BE on what’s probably the main route from Dublin Airport

    BE wouldn't know the bus is in bits though unless advised by the likes of yourself or anyone else that found it to be in such a condition.

    You actually think they inspected that coach????

    Obviously I would complain to BE but you could have also complained to the private operator also.


  • Registered Users Posts: 1,581 ✭✭✭DesperateDan


    I like the new buses. Tables, toilets, leather, sockets for laptops, usb for phones, internet, radio, little cameras to watch the road, nice lady telling you how many minutes away you are.

    For example for my local ticket, return from Edgeworthstown to Heuston is €18 and gets there in 1 hour 15 mins. Same ticket for the train is €25, at least 1 hour 50 mins, and sometimes you have to stand the whole way.




  • Also, the train station for Edgeworthstown is badly situated in relation to the town itself. You can just hope off the BE bus in the middle of main street Edgeworthstown.


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    colm_mcm wrote: »
    Why didn’t you say in the OP that you just want to moan?

    Surely if the subcontractor is providing a bus from the 60s that smells of smoke, where you had to leave the bus for fear of vomiting, you should complain to the subcontractor at the very least? Saying that they’re only doing their job and it’s all bus eireanns fault is bizzare.

    You have all these opinions/facts about BE yet you still booked them?

    Yes because it’s the main bus service operating at the airport with not much alternative opinions incase you’re not aware, and yes I’m moaning.. what’s your point? What’s boards for after all?.. I didn’t complain to the driver, as I didn’t purchase my ticket from him, I purchased it from BE, therefore I feel their who’s responsible for the service provided.. maybe I’m wrong!


  • Registered Users Posts: 8,417 ✭✭✭wirelessdude01


    I would imagine they are well aware of the service they are providing, it’s a ****ing disgrace to the country


    Don't assume anything. Complain.


  • Registered Users Posts: 2,191 ✭✭✭beachhead


    I'd like to see the details of the latest price for transport in the UK,as in national transport here is "5 times the price of the UK".The UK has one of the highest prices for train or bus journeys on the planet.Local council subsidies are minimal ompred to here.


  • Moderators, Motoring & Transport Moderators Posts: 6,521 Mod ✭✭✭✭Irish Steve


    From recent experience, raising any sort of complaint with BE is a waste of time, we had a recent situation of a service 109A that was due from Ashbourne at 0430 was a no show, so we had to make alternative arrangements to avoid missing the flight.

    Sent mail to the area manager, NTA and also put in an online formal complaint. The formal complaint was acknowledged on submission, so I knew they got it, the eventual reply did nothing to address the reason for the no show.
    I refer to your recent correspondence in reference to the 109A service.

    The difficulties experienced by you are unfortunate. I have brought your comments to the attention of our Service Delivery Team and request that they monitor this service and I would like to assure you that every effort will be made to provide the best possible services to passengers at all times, within the resources available to us.

    On behalf of Bus Éireann, please accept my apologies for any inconvenience caused to you.
    I have been in the town on a number of occasions recently, and seen 109A services passing through, and a significant number of them are running 30 minutes late, which for an airport service is not exactly helpful, given they run every hour, but it seems that BE are not worried, given the lack of response from their management.

    There are also regularly reported issues with the 103/105 and related X services, the most significant being no shows of the 103X service in the morning peak, which is causing significant problems for the people in the Ratoath area that depend on that service.

    Unfortunately, it will be some time before these routes come up for tender again, so the chances of a real improvement in the reliability of the service are looking very slim. From a response to the local council from BE, it would seem that they have problems with recruiting and retaining staff, and are also suffering a high absentee rate at some depots.

    The NTA are aware of the problems, but as is all too often the case, there is no system in place to take effective action to resolve the problems, a semi state regulating or monitoring another semi state is a very easy way to ensure that there is no accountability or responsibility for any service failings, but there's nothing new there.

    Shore, if it was easy, everybody would be doin it.😁



  • Moderators, Motoring & Transport Moderators Posts: 6,521 Mod ✭✭✭✭Irish Steve


    Oh yes, I forgot, there's another even better indication of just how bad BE are. I also reported to them some weeks ago now that their real time tracker on the web site is not working, and the reason for that is simple, they're not paying the licence fee that's needed to allow Google maps to be used as part of their web site.

    Nearly a month later, that's still the case, I've just checked now, and plastered all across the map, which doesn't load correctly, is the clear statement " for development use only", and the pop up window that's also displayed can take you to a web page that clearly explains exactly how to resolve the issue.

    Seems that BE can't afford to pay the licence fee, as it's still not been resolved, and they're not prepared to resolve issues that are reported to them. It will be interesting to see how long it takes them to get this sorted, it should have taken a few hours, not weeks to fix this.

    Shore, if it was easy, everybody would be doin it.😁



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  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    beachhead wrote: »
    I'd like to see the details of the latest price for transport in the UK,as in national transport here is "5 times the price of the UK".The UK has one of the highest prices for train or bus journeys on the planet.Local council subsidies are minimal ompred to here.

    If you just check out national express fares you will see that or like many other European national transport providers flixbus, megabus, eurolines, IDBUS, Berlin linien bus, Mein Fernbus, Simple Express, PolskiBus, Onnibus, Westbus, Alsa our standard and price of transport is laughable to any


  • Registered Users Posts: 73,364 ✭✭✭✭colm_mcm


    Yes because it’s the main bus service operating at the airport with not much alternative opinions incase you’re not aware, and yes I’m moaning.. what’s your point? What’s boards for after all?.. I didn’t complain to the driver, as I didn’t purchase my ticket from him, I purchased it from BE, therefore I feel their who’s responsible for the service provided.. maybe I’m wrong!

    I don’t know where you were going, but I know I’ve used 3 alternatives to BE from Dublin Airport.


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    colm_mcm wrote: »
    I don’t know where you were going, but I know I’ve used 3 alternatives to BE from Dublin Airport.

    That’s great that those opinions are available to you!


  • Registered Users Posts: 14,076 ✭✭✭✭elperello


    What was the year of registration of the bus?

    Did it look obviously decrepit from outside?

    The company that supplied the bus will be paid the same fee as if they provided a proper standard of bus.

    If nobody tells BE then they will continue to get away with it.


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    elperello wrote: »
    What was the year of registration of the bus?

    Did it look obviously decrepit from outside?

    The company that supplied the bus will be paid the same fee as if they provided a proper standard of bus.

    If nobody tells BE then they will continue to get away with it.

    I dunno what year it was, I thing is it’s not what’s advertised when you purchase your ticket from Bus Éireann


  • Registered Users Posts: 1,221 ✭✭✭wally1990


    I’m actually in disbelief how this is our national bus service, l was on the airport bus today paid for express Bus Éireann nearly 30 euro , and what showed up was like a bus from the 60s not Bus Éireann, some random driver not even working for Bus Éireann, the bus stank of smoke, mold and damp, like it hadn’t been used in years, I had to tell the driver to let me off the bus as I was going to vomit, and had to pay an additional 30 euro for the train, how is this are national bus service

    My first thought was if the bus is in the terrible state you said it is(which I belive)

    ,, how embarrassing for us when our tourist's see this...
    We should have a good standard quality bus service


  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    wally1990 wrote: »
    My first thought was if the bus is in the terrible state you said it is(which I belive)

    ,, how embarrassing for us when our tourist's see this...
    We should have a good standard quality bus service

    Exactly, we are not lucky enough to have a rail service from the airport like many other main cities, the least the national transport authority could do is provide a good standard bus service, I don’t think you realize how bad our transport service is until you travel abroad


  • Registered Users Posts: 5,076 ✭✭✭Rubberchikken


    nothing will be achieved if customers dont complain to the actual company.
    its pointless saying they know what type of service/bus they provide.


  • Closed Accounts Posts: 7,907 ✭✭✭Stephen15


    What route was this was it an Expressway service or just a regular BE service? Reason I ask is if it was a regular BE service it would be PSO and if so you should also complain to the NTA aswell as BE.


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  • Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    nothing will be achieved if customers dont complain to the actual company.
    its pointless saying they know what type of service/bus they provide.

    I have complained, I’m sure they receive complaints daily, would love to see the role taking over my by a company like city link or an international transport company that knew how to operate


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