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Aer Lingus voucher

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  • 21-07-2020 4:43pm
    #1
    central park
    Registered Users Posts: 394 ✭✭


    Is anyone still waiting for their aer Lingus voucher for a flight. I applied on March 25th and still nothing. Some friends who applied after me got theirs in 5 weeks


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    #2
    Collie D
    Registered Users Posts: 11,298 ✭✭✭✭Collie D


    There doesn’t seem to be any particular chronological order to the queue.

    I applied for mine around the same date as you, as did a friend. He got his in April, I got mine at the end of June. Another friend applied at end of April and got his a couple of weeks before me.


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    #3
    endofrainbow
    Registered Users Posts: 2,598 ✭✭✭endofrainbow


    I'm still waiting since March 23rd


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    #4
    Rodney Bathgate
    Closed Accounts Posts: 3,445 ✭✭✭Rodney Bathgate


    Still waiting since late March.


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    #5
    central park
    Registered Users Posts: 394 ✭✭central park


    Glad I'm not the only one! Hope we get sorted soon.


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    #6
    mojesius
    Registered Users Posts: 4,322 ✭✭✭mojesius


    I applied end of March, flights were supposed to be going in May. Got the voucher last week.


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    #7
    central park
    Registered Users Posts: 394 ✭✭central park


    Fingers crossed I'll get mine soon!


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    #8
    average_runner
    Registered Users Posts: 12,845 ✭✭✭✭average_runner


    You need to keep ringing them


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    #9
    random_banter
    Registered Users Posts: 614 ✭✭✭random_banter


    Applied 20th March, flight was supposed to be 3 days later. No sign still. Have called them alright, but would calling repeatedly really make a difference?

    I was told it was being "expedited" over 6 weeks ago after holding for 40 minutes.


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    #10
    mada999
    Registered Users Posts: 7,080 ✭✭✭mada999


    Still havent got mine... didnt even get a notification saying that i applied for a voucher...did anyone else ?


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    #11
    central park
    Registered Users Posts: 394 ✭✭central park


    I still haven't received my voucher but I did get an email to say they had received my application for voucher. Might be worth checking it out


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    #12
    Lovenova
    Closed Accounts Posts: 30 ✭Lovenova


    mada999 wrote: »
    Still havent got mine... didnt even get a notification saying that i applied for a voucher...did anyone else ?

    I'd contact them. After I made first application for vouchers I rang them maybe 4 weeks later and they said that they hadn't got my original application - made second application and got an almost instant email confirming receipt of application. Still no vouchers received

    I appreciate the pressure they are under but even their web information is far less than helpful.


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    #13
    glwaymiko
    Registered Users Posts: 67 ✭✭glwaymiko


    Does anyone know, if I can exchange my voucher received in June for a refund..


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    #14
    central park
    Registered Users Posts: 394 ✭✭central park


    Have you received the voucher yet? I'm still waiting!!


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    #15
    glwaymiko
    Registered Users Posts: 67 ✭✭glwaymiko


    Yes I have received voucher ,


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    #16
    central park
    Registered Users Posts: 394 ✭✭central park


    Sorry I meant to post that question to another person. I doubt if they'll let you exchange for a refund though!


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    #17
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    Still waiting too for a flight in late March. I raised it with them in May:
    "I am sorry to learn that you have not received any further correspondence, since you submitted your voucher request form. I would like to apologise for the disappointment caused as a result.
    We are currently in receipt of an extremely high volume of voucher requests, which we are endeavouring to work through as quickly as possible.
    You will receive further correspondence in relation to your voucher request in due course.
    We thank you for your continued patience at this time.
    I hope you are keeping well."

    Emailed them again early July with my case number, no reply.


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    #18
    random_banter
    Registered Users Posts: 614 ✭✭✭random_banter


    Finally got word from them last week, was expecting it to be the voucher. NOPE.

    (voucher applied for 20th March, flight was to be on 22nd March)

    "We’re sorry for the delay in getting back to you – this is due to the unprecedented number of voucher requests we’ve received in recent months.

    Unfortunately, our systems can’t process a voucher in the currency of payment. However, we can send you a voucher in euro. If you’re happy to receive a voucher in euro, please forward this email to us at: GuestQueries@aerlingus.com."

    Seriously. 21 weeks later, that's how far the voucher request has gotten?


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    #19
    Eldrew
    Registered Users Posts: 60 ✭✭Eldrew


    Hi All - I was due to travel at beginning of June but applied for voucher on May 7th and got confirmation email straight back saying my booking was now cancelled and my voucher would be with me shortly. Have heard nothing since - should I be concerned? No rush as I'm not going anywhere any time soon but want voucher confirmed.


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    #20
    Draco
    Subscribers Posts: 1,911 ✭✭✭Draco


    Still waiting for mine as well - applied in March. Does anyone know what the best way to contact them about it is?


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    #21
    Owenzy31
    Registered Users Posts: 27 ✭Owenzy31


    Yep received them by email this morning.


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    #22
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

    I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.


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    #23
    rainagain
    Registered Users Posts: 100 ✭✭rainagain


    I use Twitter to DM them. I had applied for a voucher in May for a flight due to depart 1 Aug. On 31 July I got an email in relation to the flight, got on to Aer Lingus and they said they hadn't received the voucher request.



    I got the auto-reply email when I applied for the voucher. Aer Lingus said if I had entered any info incorrectly on the voucher request then it wouldn't have gone through. I pointed out I have no way to prove that I did or didn't put in correct info, as their auto-reply contains no info about my request. Crappy system, as until 31 July I had no reason to believe my request hadn't been received by them.



    Still waiting on the voucher.


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    #24
    wench
    Registered Users Posts: 1,630 ✭✭✭wench


    abff wrote: »
    I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

    I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.
    Go with the refund, at least they are doing those properly.
    I had a flight booked for Sept, they cancelled it 1/8, got refund 11/8


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    #25
    tricky D
    Closed Accounts Posts: 9,700 ✭✭✭tricky D


    Got mine today after 5/6 weeks' wait.


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    #26
    miezekatze
    Registered Users Posts: 1,341 ✭✭✭miezekatze


    I was due to fly in mid May, requested voucher in the beginning of May, still waiting. I asked for an update twice, but just got standard responses that I'll get it in the next few weeks. It seems really random, some people get theirs within 2 months and others are still waiting since March.


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    #27
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    abff wrote: »
    I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

    I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.

    Just wondering if there's any point in following up with Aer Lingus in relation to my refund request. Any idea how long it's likely to take for them to issue the refund?


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    #28
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    This is on their website now:
    Refund & Voucher Processing
    We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. In excess of 90% of the requests received have been processed.

    Our team continue to work hard to clear the remaining requests. We expect to have all requests received up to the end of July cleared by end September.

    Requests received in August will be processed following that. We appreciate your patience during these challenging times.


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    #29
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    Thanks OnDeBanks

    Looks like I'll be waiting at least a couple of months before my refund is processed.


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    #30
    Rodney Bathgate
    Closed Accounts Posts: 3,445 ✭✭✭Rodney Bathgate


    Still waiting since 25th March. Luckily I have the patience of Job.


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    #31
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    Rodney Bathgate wrote: »
    Still waiting since 25th March. Luckily I have the patience of Job.

    That sounds as if it might have gone astray. Definitely worth a follow up, in my opinion.


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