Annual Taxsaver Tickets to be extended by Six Months

Sheep Shagger wrote: »

Has anyone received a refund on their annual ticket from April yet?

I have a luas card, HR seem in the dark and just saying that travelhub are processing it...

I applied for my at end of August and got refund last month through my hr department

loyatemu wrote: »

how many months did you get back?

1 as my pass expired on 30th of June

Sheep Shagger wrote: »

Has anyone received a refund on their annual ticket from April yet?

I have a luas card, HR seem in the dark and just saying that travelhub are processing it...

Applied for my refund in July and still waiting

I applied to get my ticket cancelled about 2 months ago and requesting a refund. I looked at my payslip for next week and they have stopped taking out the weekly deduction.

Does anyone who has received a refund know how long the gap was between them stopping the deductions until the refund arrived?

Davebol11 wrote: »

Yeah, that does seem quite a low refund. I should get a refund from April until last week. I read somewhere if you used the card 10 times in a week that that week would be excluded so maybe I'll lose a couple of weeks during the summer when I was back in the office a couple of days a week.

Did getting the refund push you into a different tax rate and it was taxed at that higher rate?

Seems more like 10 uses in a month is deemed enough to exclude that month from the refund: https://www.taxsaver.ie/News/Free-Taxsaver-Extension-Customer-FAQ/

8. As a customer, I have been using my TaxSaver ticket from time to time during travel restrictions, but now I want a refund.
Where the customer wishes to receive a refund, it is still open to them to make such a request via their employer under existing terms and conditions. Operators will process the refund if the customer didn’t have “substantial” use. Substantial use is deemed to be more than 10 trips within any calendar month

Depending on how those weeks with 10 trips fell (e.g. if they were in different months) , that may see you markedly worse off?

Sheep Shagger wrote: »

They've stopped taking money for my travelcard and I've got a refund of about €250 net but no idea how that was calculated so have asked HR for backup. Doesn't seem enough?


I had asked for a reminder from 1 April until the start of August when they should have cancelled it.

Can you tell me was your transport operator a private company.

L1011 wrote: »

Still not received any extension on a 31/01/21 expiring ticket - which is still used, occasionally.

Your extension will not issue until the last week of January

mailforkev wrote: »

I’ve just paid the final payment for my annual ticket in my Nov salary. Not used since early March.

So not only have I not got the refund, I’ve paid 4 more months since I requested it.

They owe me 8 months back at this stage. I’m presuming there’s just a terrible backlog like everything else.

I made last payment 2 weeks ago. Would be interested to know how long it takes for refund.

Requested in August and due refund back to April too.

Celtise wrote: »

I have an annual Dublin Bus/Irish Rail ticket, Jan - Dec, through my employer. I have used it less than 10 times total since March and have no use for the extension so thinking of requesting refund backdated to April. Am I too late for this? Do I have to request through employer or how do I go about it?

You have up to 31/12/20 to apply - do it through your employer. There seems to be a huge backlog. I applied in mid September and money keeps coming from salary and no refund yet. And i can see above others applied even earlier and no sign yet.

Was informed this week that supposedly my refund is approved and money was to be with my employer by end November, so hopefully a bumper December payslip awaits in a couple of weeks. Mind you, I'll believe it when I see it.

Debating with myself to apply for a refund through work. Unsure of the wording on the taxsaver site section 8 regarding 'substantial use', does this definitely apply to just an individual month or if you have gone above 10 journeys in any month since April then you are excluded from eligibility for a refund?

Hardly used it from April til mid-August with a couple of journeys made late August. Used it 20+ times during September, pretty certain I just went over 10 journeys in October and then back to minimal use in November/December well under 10 journeys

I would hope that would work out as a 7 month refund which looks better than the 6 months extension. Do you get refunded pro-rata net amount or gross amount and then pay additional tax? I paid €1800.00 upfront in January and I'm on the higher tax band