Originally Posted by Oige1981
You are one of the lucky ones - Im leaving them since today cant wait - with them over 14-15 years to but the speed just now shows everything 10mb - I cant increase it id have to ring care which is 50 minutes waiting time and they cut you off - Digiweb today was lovely and hoping once I get the modem it will be fast and solid. We pay the 78-83 and its got out of hand now that we cant afford it, instead of them trying to keep us and bring it down it looks like they dont care you'd think that when you sign up to someone else they would get in contact with you but im not worried.
All these providers operate the same way, your deal with them is only for whatever length of time you sign up for, then the price automatically increases. This goes for your electric and gas too which I change provider for every year. But it's up to you to either renegotiate or switch provider every single time your contract ends. Eir is no different. There is no point them calling you after you've already switched provider away from them as it's then too late to try to keep you with them.
The wait times are terrible, agreed, but I just leave the speaker phone on and go about doing other things. And I don't mind as I only have to do it once a year. The only time I got cut off after a long wait was when it went past 5 O'Clock when presumably the operators were dying to go home. So call early.
Something to consider regarding your connection is that you may just have a terrible line and changing provider may not necessarily make any difference. The first thing you should do is go into your router's settings to check the statistics, the figures you're looking for are the Net Attainable rates which will tell you the max speed your line is capable of. Then look at the actual speed you're connected at. For example if your attainable is 100mbits and you're connected at 10, then it's just a case of you calling the Net support team and getting them to increase your profile. If your attainable rate is only 10, then I think it's unlikely you'll get any better from another provider as Eir still run the infrastructure.