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07-11-2019, 16:30   #31
Oige1981
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I jumped ship with Eir today, I was on the €29.99 Black Friday deal that was due to increase up to €61.99 next month. It took 3 phone calls - two of which they just cut me off after waiting about half an hour! Finally when I spoke to someone the best they could offer was this €49.99 deal so I passed and cancelled the contract.

Trying to choose between Sky and Vodaphone for a broadband / phone connection, they're both €420 for the year which is and average of €35 per month.

I jumped ship today also after being with them over 15 years or more just the bills are way too much for what we are getting look up Digiweb all calls peak included and mobile and up to 100mb 44.95 they were super friendly and nice and said we look after the porting over we send you the modem plug it in and we take over simple as that. I'll have that next week so I'll be able to comment. But that's a massive saving from usually €78-83 a month.
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07-11-2019, 16:40   #32
Odyssey 2005
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I hope it works out well for you, but you can possibly expect pathetic speeds at peak usage times, like we had.... Best speed we could ever get (with our service/location) with 3 Mobile BB was up to about 35mbps, but it could drop as low as 2mbps at the high-usage times, evenings etc. when you really want to be using it.....

I'm just in the process of ordering FTTH which has now become available to us and thanks to this thread I have another option to consider (Digiweb - didn't realise they were offering FTTH in our area). Eir aren't under consideration due to all the horror stories about their shambles of a customer service.
Me too. It's for my young lad 22 . He needs it for work purposes. Rolling contract works out cheaper.
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07-11-2019, 16:42   #33
splashthecash
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Eir seem to be copying their little brother GoMo trying to stir up broadband customers, offering €49.99 a month for life for Broadband to first 10,000 customers (12 month contract). Personally won't go near them but it might interest some.

Broadband & Landline up to 100Mb
€49.99
a month forever!

Totally Unlimited Broadband
Our fastest WiFi with our new fibre box
Unlimited Off-Peak local & national calls
FREE eir sport pack with Virgin Media Sport
Speeds up to 100Mb

https://www.eir.ie/forlife/bundles/?...QaAv56EALw_wcB
I would pay Eir €49.99 a month for life to never have to deal with them again - absolute shower is what they are....took years off my life trying to wrangle out of the death grip
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07-11-2019, 17:25   #34
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Whatever about their mobile offerings, which you can cancel relatively easily, avoid their broadband at all costs. They are constantly in the papers for all the wrong reasons.

https://www.irishtimes.com/news/cons...endo-1.3792723
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07-11-2019, 17:39   #35
Oige1981
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Whatever about their mobile offerings, which you can cancel relatively easily, avoid their broadband at all costs. They are constantly in the papers for all the wrong reasons.

https://www.irishtimes.com/news/cons...endo-1.3792723

Wow! I thought it was just me - I waited about 2 months ago for 50 minutes then it rang and call dropped - I didn’t call back as I was so peed off waiting that long - That was customer support for broadband. In the end I asked a friend to fix it for me but paying over €70 a month I’d of expected better - looking forward to trying Digiweb now the savings will be amazing if it’s good.
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07-11-2019, 17:53   #36
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Is Digiweb not a 24 month contract? That put me off when looking into SIRO
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07-11-2019, 18:21   #37
Oige1981
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Is Digiweb not a 24 month contract? That put me off when looking into SIRO

No only 12 month for the one I signed up - never knew about SIRO until googling last night sounds amazing but again didn’t include the calls at the cost I wanted so getting the €44.95 deal which is amazing value! Fingers crossed next week when it’s switched over it’s all good and I’m not on boards giving out.
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07-11-2019, 18:29   #38
 
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Never, NEVER sign up with Eir. Never!


It baffles me how customer service can be allowed to be so bad. I suppose the blame lies with COMREG for being such a poor regulator.

Last edited by HomeBuyer32; 07-11-2019 at 18:40.
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07-11-2019, 19:09   #39
Odyssey 2005
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Never, NEVER sign up with Eir. Never!


It baffles me how customer service can be allowed to be so bad. I suppose the blame lies with COMREG for being such a poor regulator.
Poor regulation. It seems to be a Irish phenomenon.
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07-11-2019, 19:24   #40
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I'm with Eir with a couple of years and paying 39.99 for 100MB and the phone.
I ring annually and say if they want me to stay make me an offer to stay.
This always works for me too, I currently have off peak calls, 100Mb broadband and sim only mobile for €39.99 for 12 months. It's well worth calling eir at the end of your contract to tell them you want to cancel.
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07-11-2019, 19:29   #41
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This always works for me too, I currently have off peak calls, 100Mb broadband and sim only mobile for €39.99 for 12 months. It's well worth calling eir at the end of your contract to tell them you want to cancel.
Do you need to give them a months notice like Sky?
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07-11-2019, 19:29   #42
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I must be one of the lucky ones with Eir so going by the comments. I'm with them around 14 years. Every year when my 12 month contract is up the price goes back up to 78 Euro, but I call them before hand and renegotiate it back down.

I'm currently on 45 Euro per month with free calls anytime, off peak and peak and that's for everything, mobiles, international and even international mobiles

My speeds are always solid too, I'm on an 80/20 profile:
PING ms 6 - DOWNLOAD Mbps 76.38 - UPLOAD Mbps 19.18
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07-11-2019, 19:34   #43
Oige1981
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I must be one of the lucky ones with Eir so going by the comments. I'm with them around 14 years. Every year when my 12 month contract is up the price goes back up to 78 Euro, but I call them before hand and renegotiate it back down.

I'm currently on 45 Euro per month with free calls anytime, off peak and peak and that's for everything, mobiles, international and even international mobiles

My speeds are always solid too, I'm on an 80/20 profile:
PING ms 6 - DOWNLOAD Mbps 76.38 - UPLOAD Mbps 19.18
You are one of the lucky ones - Im leaving them since today cant wait - with them over 14-15 years to but the speed just now shows everything 10mb - I cant increase it id have to ring care which is 50 minutes waiting time and they cut you off - Digiweb today was lovely and hoping once I get the modem it will be fast and solid. We pay the 78-83 and its got out of hand now that we cant afford it, instead of them trying to keep us and bring it down it looks like they dont care you'd think that when you sign up to someone else they would get in contact with you but im not worried.
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07-11-2019, 20:06   #44
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You are one of the lucky ones - Im leaving them since today cant wait - with them over 14-15 years to but the speed just now shows everything 10mb - I cant increase it id have to ring care which is 50 minutes waiting time and they cut you off - Digiweb today was lovely and hoping once I get the modem it will be fast and solid. We pay the 78-83 and its got out of hand now that we cant afford it, instead of them trying to keep us and bring it down it looks like they dont care you'd think that when you sign up to someone else they would get in contact with you but im not worried.
All these providers operate the same way, your deal with them is only for whatever length of time you sign up for, then the price automatically increases. This goes for your electric and gas too which I change provider for every year. But it's up to you to either renegotiate or switch provider every single time your contract ends. Eir is no different. There is no point them calling you after you've already switched provider away from them as it's then too late to try to keep you with them.

The wait times are terrible, agreed, but I just leave the speaker phone on and go about doing other things. And I don't mind as I only have to do it once a year. The only time I got cut off after a long wait was when it went past 5 O'Clock when presumably the operators were dying to go home. So call early.

Something to consider regarding your connection is that you may just have a terrible line and changing provider may not necessarily make any difference. The first thing you should do is go into your router's settings to check the statistics, the figures you're looking for are the Net Attainable rates which will tell you the max speed your line is capable of. Then look at the actual speed you're connected at. For example if your attainable is 100mbits and you're connected at 10, then it's just a case of you calling the Net support team and getting them to increase your profile. If your attainable rate is only 10, then I think it's unlikely you'll get any better from another provider as Eir still run the infrastructure.
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07-11-2019, 20:52   #45
Oige1981
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All these providers operate the same way, your deal with them is only for whatever length of time you sign up for, then the price automatically increases. This goes for your electric and gas too which I change provider for every year. But it's up to you to either renegotiate or switch provider every single time your contract ends. Eir is no different. There is no point them calling you after you've already switched provider away from them as it's then too late to try to keep you with them.

The wait times are terrible, agreed, but I just leave the speaker phone on and go about doing other things. And I don't mind as I only have to do it once a year. The only time I got cut off after a long wait was when it went past 5 O'Clock when presumably the operators were dying to go home. So call early.

Something to consider regarding your connection is that you may just have a terrible line and changing provider may not necessarily make any difference. The first thing you should do is go into your router's settings to check the statistics, the figures you're looking for are the Net Attainable rates which will tell you the max speed your line is capable of. Then look at the actual speed you're connected at. For example if your attainable is 100mbits and you're connected at 10, then it's just a case of you calling the Net support team and getting them to increase your profile. If your attainable rate is only 10, then I think it's unlikely you'll get any better from another provider as Eir still run the infrastructure.

Thanks so much when it first began the service was brilliant - the box for the whole estate is literally outside my house so it should be as fast as lightening - I left it on speaker phone and rang them before to tell them its gone so slow and the wait time was 50 minutes for them to fix it - paying such a high amount they should have a dedicated line instead of waiting and waiting and waiting - the last time was only 2 months and it was 50 minutes and then the line went dead I was so annoyed. Digiweb will be interesting to see how they will compare but the price alone was enough to tempt me away.
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