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Eir have death cert. Still sending weekly Bill's and texts its harassment

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  • 29-04-2020 7:35pm
    #1
    GHD23
    Registered Users Posts: 8 ✭


    My father passed away 2yrs ago. Despite advising Eir of this and sending death cert numerous times they are still emailing me on a weekly basis and texting. Despite acknowledging the correspondence and wavering latter bills (for service not provided) They've started again with a new bill although advised multiple times a/c was to be closed. Its harassment at this point


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    #2
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    GHD23 wrote: »
    My father passed away 2yrs ago. Despite advising Eir of this and sending death cert numerous times they are still emailing me on a weekly basis and texting. Despite acknowledging the correspondence and wavering latter bills (for service not provided) They've started again with a new bill although advised multiple times a/c was to be closed. Its harassment at this point

    Comreg,,,,,,eir are awful


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    #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Get in touch with Conor Pope in the Irish Times


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    #4
    RandomViewer
    Registered Users Posts: 6,191 ✭✭✭RandomViewer


    Get minus €26 bill every month for the last 2 years when I cancelled EIR, trying to stop them would be too much hassle


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    #5
    looksee
    Registered Users Posts: 28,046 ✭✭✭✭looksee


    I just went to renew my car tax online and a banner came up saying - if you are leaving eircom and you want to change your email address this is how you do it! Which was great as it can be difficult to change a registration email. But I was amused at the response to what must have been a tidal wave of people changing.

    Its not that I am bothered by the €6 charge (though €6 for how long?) so much as I will not open another account with them just for that. They are beyond incompetent.


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    #6
    GHD23
    Registered Users Posts: 8 ✭GHD23


    [Deleted User] wrote: »
    Get in touch with Conor Pope in the Irish Times

    Thanks will try that, sent him off a mail there


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    #7
    GHD23
    Registered Users Posts: 8 ✭GHD23


    [Deleted User] wrote: »
    Get in touch with Conor Pope in the Irish Times

    Thanks will try that, sent him off a mail there


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    #8
    jaxxx
    Registered Users Posts: 3,230 ✭✭✭jaxxx


    GHD23 wrote: »
    Thanks will try that, sent him off a mail there


    Worth your while getting in contact with Comreg too.


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    #9
    endofrainbow
    Registered Users Posts: 2,598 ✭✭✭endofrainbow


    you could try sending a solicitors letter too.


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    #10
    A Law
    Registered Users Posts: 878 ✭✭✭A Law


    RandomViewer wrote: »
    Get minus €26 bill every month for the last 2 years when I cancelled EIR, trying to stop them would be too much hassle

    Does that mean they owe you 26€?


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    #11
    Thedogsbolix
    Registered Users Posts: 26 ✭Thedogsbolix


    Comreg ..


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    #12
    Up Donegal
    Registered Users Posts: 1,236 ✭✭✭Up Donegal


    My mother passed away last year and the hassle I had trying to cancel her Eir phone connection was crazy. Calling and being left on hold for up to 40 minutes and then being cut off. This happened several times.
    And when I eventually got to talk to someone, I was told that my mother would have to apply for the cancellation herself!!
    Eventually I posted my situation on here on Boards.ie, in the 'Talk to...' section where there was a thread for Eir. (That seems to be no longer available). That did the trick. A very helpful lady, Gráinne, I think her name was, got on my case and I got sorted within a couple of weeks, maybe less. This was after having first applied for the cancellation about 8 -10 weeks earlier.


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    #13
    GHD23
    Registered Users Posts: 8 ✭GHD23


    corks finest wrote: »
    Comreg,,,,,,eir are awful

    Thanks tried them when they weren't delivering the speed promised at beginning of my own contract. Loads of mails to and fro but got nowhere


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    #14
    CoBo55
    Registered Users Posts: 8,733 ✭✭✭CoBo55


    Up Donegal wrote: »
    My mother passed away last year and the hassle I had trying to cancel her Eir phone connection was crazy. Calling and being left on hold for up to 40 minutes and then being cut off. This happened several times.
    And when I eventually got to talk to someone, I was told that my mother would have to apply for the cancellation herself!!
    Eventually I posted my situation on here on Boards.ie, in the 'Talk to...' section where there was a thread for Eir. (That seems to be no longer available). That did the trick. A very helpful lady, Gráinne, I think her name was, got on my case and I got sorted within a couple of weeks, maybe less. This was after having first applied for the cancellation about 8 -10 weeks earlier.

    I pretended to be my father when he went into long term care...


  • Options
    #15
    GHD23
    Registered Users Posts: 8 ✭GHD23


    Up Donegal wrote: »
    My mother passed away last year and the hassle I had trying to cancel her Eir phone connection was crazy. Calling and being left on hold for up to 40 minutes and then being cut off. This happened several times.
    And when I eventually got to talk to someone, I was told that my mother would have to apply for the cancellation herself!!
    Eventually I posted my situation on here on Boards.ie, in the 'Talk to...' section where there was a thread for Eir. (That seems to be no longer available). That did the trick. A very helpful lady, Gráinne, I think her name was, got on my case and I got sorted within a couple of weeks, maybe less. This was after having first applied for the cancellation about 8 -10 weeks earlier.

    So sorry for your loss, thank you for that reply I'll route around for a link to that. Great to know you got sorted in the end gives some hope


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    #16
    GHD23
    Registered Users Posts: 8 ✭GHD23


    endofrainbow wrote: »
    you could try sending a solicitors letter too.

    Might try that yet thank you


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