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Switching Providers

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  • 12-01-2021 10:38am
    #1
    Brian2011
    Registered Users Posts: 438 ✭✭


    Have fibre to the home with Eir, if I switch to Vodafone, Is a technician visit still necessary to do something at the black distributor box thing on the overhead lines?


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    #2
    oscarBravo
    Technology & Internet Moderators Posts: 28,791 Mod ✭✭✭✭oscarBravo


    Brian2011 wrote: »
    Have fibre to the home with Eir, if I switch to Vodafone, Is a technician visit still necessary to do something at the black distributor box thing on the overhead lines?

    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.


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    #3
    Brian2011
    Registered Users Posts: 438 ✭✭Brian2011


    oscarBravo wrote: »
    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.

    So I just plug in new router myself and that's it?


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    #4
    oscarBravo
    Technology & Internet Moderators Posts: 28,791 Mod ✭✭✭✭oscarBravo


    Brian2011 wrote: »
    So I just plug in new router myself and that's it?

    That's how it's supposed to work, yes.


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    #5
    ablelocks
    Registered Users Posts: 4,682 ✭✭✭ablelocks


    oscarBravo wrote: »
    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.

    sigh, i got a text to set a date for installation. on to them now. i really was hoping this would be a straightforward switch


  • Options
    #6
    ablelocks
    Registered Users Posts: 4,682 ✭✭✭ablelocks


    possibly a very silly question, but can i rely on vodafone to inform Eir that I've switched - are they supposed to look after that?


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    #7
    oscarBravo
    Technology & Internet Moderators Posts: 28,791 Mod ✭✭✭✭oscarBravo


    ablelocks wrote: »
    possibly a very silly question, but can i rely on vodafone to inform Eir that I've switched - are they supposed to look after that?

    They're supposed to, yes. Whether you can rely on them is another question.


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    #8
    ablelocks
    Registered Users Posts: 4,682 ✭✭✭ablelocks


    they didn't. which means i have to pay another month to eir - that will be refunded to my account by vodafone but i have to bring the bill to a vodafone store.


  • Options
    #9
    greasepalm
    Registered Users Posts: 5,252 ✭✭✭greasepalm


    Hmm with everything done online will a copy of bill scanned and attached to them not suffice on an email.


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    #10
    ablelocks
    Registered Users Posts: 4,682 ✭✭✭ablelocks


    greasepalm wrote: »
    Hmm with everything done online will a copy of bill scanned and attached to them not suffice on an email.

    apparently not.

    but I think I'll do that as well, I'm not convinced a store manager will have access to the notes they put on my account.


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    #11
    greasepalm
    Registered Users Posts: 5,252 ✭✭✭greasepalm


    ablelocks wrote: »
    apparently not.

    but I think I'll do that as well, I'm not convinced a store manager will have access to the notes they put on my account.


    Tell them your not happy to go out to the store to do that and send a confirmation number to registered phone so they can know its yours.


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