In November i received an text message from Bank of Ireland at 4am in relation to suspicious transactions on my account. When i checked these, it appeared that someone had bought several items from Google Play (over €700 worth).
That same night, Google emailed me to advise that someone in Taiwan had tried to access my account twice, the first time unsuccessfully and the second time successfully.
From this info it was clear that my account was hacked and my details used to buy multiple games from the Play store.
At the time BOI opened a case, cancelled my card and re-debited the money to my account which i was delighted with. However, this money has now been re-debited from my account at Google's request as they don't believe it was fraudulant!! BOI have advised me to refer my subsequent complaint to the Ombudsman.
The emails that Google sent me in relation to the suspicious activity on my account have long since been deleted and i'm trying to find some way to contact Google to get these re-sent to me to prove that my account was hacked.
Does anyone know a way of doing this or had any similar experiences?
Sorry for the rant.