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SumUp Credit Card Processing

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    #122
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Something like this could be good for anyone wanting a mount: http://www.amazon.co.uk/gp/product/B00I58VAZS?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00

    I got a few and they are pretty solid. They should be able to be secured well to any flat surface like a table top too.


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    #123
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    cormie wrote: »
    Something like this could be good for anyone wanting a mount: http://www.amazon.co.uk/gp/product/B00I58VAZS?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00

    I got a few and they are pretty solid. They should be able to be secured well to any flat surface like a table top too.

    A bit ugly, grand for a car but wouldn't look very well in a shop.

    This might do the job; http://designmi.co.uk/product/mistand-mini-space-grey/


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    #124
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    Cianos wrote: »
    A bit ugly, grand for a car but wouldn't look very well in a shop.

    This might do the job; http://designmi.co.uk/product/mistand-mini-space-grey/

    Oooh that looks good!


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    #125
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    https://www.youtube.com/watch?v=C6d462Ecsd4


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    #126
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    I've ordered one of those mounts so I'll report back on how it suits when it arrives.


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    #127
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    Got the mount today and really happy with it. It's surprisingly sturdy, that micro-suction stuff is amazing.

    It looks great, would definitely recommend.

    tp9Wzkl.jpg


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    #128
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    That looks really good. Expecting my card unit to arrive soon so will definitely order one of those to go with it!


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    #129
    cormac1982
    Registered Users Posts: 37 ✭cormac1982


    Received mine today, had no problem buying it (used Visa card with the €59 promo code). Looks nice, works right out of the box. Would love to have keyed/customer not present ability, fingers crossed for the future. Comes with a cable too incase your device is older and doesn't support bluetooth 4.0/Smart Bluetooth. Handy if you wanted to pickup an old iPad to use with it as a permanent terminal.


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    #130
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    I got mine today too. I see on the letter that came with the unit not to use it on metal as it may interfere with some magnets, maybe worth an email to sumup to check that aluminium stand won't mess it up after a while?


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    #131
    niallb
    Registered Users Posts: 2,715 ✭✭✭niallb


    Aluminium is not magnetic.
    Should be fine.


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    #132
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Yeah, cianos processed a payment fine today he said, but not sure he had it on the holder at the time?

    It says don't use on metal OR magnetic surfaces.

    I can't use mine, my device isn't compatible, damn. I bought a new phone about 2 weeks ago but haven't gotten around to setting it up, it was in the list of compatible devices but my current phone isn't.


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    #133
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    Anyone had a problem with a "Geo-location" error? It confirms a bluetooth connection between the phone and pin+ but when I click charge it comes up with the error GPS is on and other Apps are able to pick up a location fine. Have contacted them but thought someone here might have come across it!


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    #134
    cormac1982
    Registered Users Posts: 37 ✭cormac1982


    jimmii wrote: »
    Anyone had a problem with a "Geo-location" error? It confirms a bluetooth connection between the phone and pin+ but when I click charge it comes up with the error GPS is on and other Apps are able to pick up a location fine. Have contacted them but thought someone here might have come across it!

    Jimmi, only problem I had was when I tried it with my old iPad... Said server error, can't determine my location... Updated the App from app store and it worked fine then. GPS/location services must be active and the SumUp App needs to have access to same.


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    #135
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    cormac1982 wrote: »
    Jimmi, only problem I had was when I tried it with my old iPad... Said server error, can't determine my location... Updated the App from app store and it worked fine then. GPS/location services must be active and the SumUp App needs to have access to same.

    Only just downloaded the app you would hope it would be the latest version!! Will check the permissions tomorrow cheers.


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    #136
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Gah! My first real need for this and I was just about to send an email saying credit card payment was no problem, but then remembered I can't do customer not present sales with it :(

    It would have been totally ok to ask for the 1.95% on top as most of the funds are for IKEA goods and if I was to take the hit, it would eat into a much higher % of my actual earnings.

    Now, did somebody mention it's still possible to do the old "SMS" routine for customer not present sales as a workaround?


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    #137
    Dave!
    Closed Accounts Posts: 27,857 ✭✭✭✭Dave!


    cormie wrote: »
    Now, did somebody mention it's still possible to do the old "SMS" routine for customer not present sales as a workaround?

    I've been told that they're getting rid of it, but yeah if you go to Settings>Payment Methods you can switch on the Mobile Payment option.


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    #138
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Cool thanks for that. Their website is currently down at the moment. Between that and the card payment problem when ordering the device, I hope we don't run into too many problem processing payments from customers when needed!


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    #139
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    Anyone ever had to contact them? Haven't had a response yet the pin+ is just sitting in a draw.


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    #140
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    I rang them, got through to them without any problems.


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    #141
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Damn, I was checking out that mobile payment option and it doesn't seem like I have it available on my app? Have they gotten rid of it now?

    I see it in a screenshot on google play: https://lh4.ggpht.com/3ZK8UoS87i0s-1xVbo-8XR_Hu2fGqAH3D2fOiAs499URkgo0Ko1RIvbGxLRyaFK3cg=h900


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    #142
    niallb
    Registered Users Posts: 2,715 ✭✭✭niallb


    There's a checkbox in settings to turn it back on, but it doesn't seem to have an immediate effect for me anyway.


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    #143
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    I can't see it anywhere :o What version of the app are you running do you know? iPhone or Android? All I see on the menu is:

    Sales History
    Card reader
    Printer
    Advanced Mode > on
    Product management
    taxes
    support

    Log out


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    #144
    niallb
    Registered Users Posts: 2,715 ✭✭✭niallb


    Android, 1.50.3

    The toggle is at the top of the page called Payment Methods which on my app is where you have Card Reader between Sales History and Printer.
    I wonder is this because I also have the original card reader with SumUP from last year that didn't do VISA.


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    #145
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Ok, I don't know where I found the number last time, but I think maybe they have removed their contact number. I can't see the mobile payment option anywhere, I've tried all options and it doesn't look like it's there at all :( thanks for your help!


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    #146
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Still no reply to my mail to sumup support sent on Monday at 09:30, with that kind of response time and no contact number on site anymore and their site being down the other day and the error with taking card payment for the pin+ order, I hope I won't need to contact them again :o


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    #147
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    cormie wrote: »
    Still no reply to my mail to sumup support sent on Monday at 09:30, with that kind of response time and no contact number on site anymore and their site being down the other day and the error with taking card payment for the pin+ order, I hope I won't need to contact them again :o

    I emailed on the 13th and got a reply yesterday don't hold your breath. The response was ridiculous too.


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    #148
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    Just used it for the first time there very quick processing I must say! How do you get the authorisation number nothing popped up when the payment went through?


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    #149
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    Finally heard back, doesn't look like customer not present payment is on the cards at all, infact the complete opposite :( I wonder what the reasoning behind it is?


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    #150
    jimmii
    Registered Users Posts: 14,810 ✭✭✭✭jimmii


    cormie wrote: »
    Finally heard back, doesn't look like customer not present payment is on the cards at all, infact the complete opposite :( I wonder what the reasoning behind it is?

    I guess its the increased risk involved. A lot easier to commit fraud if you don't need the card or the pin number! When I run the app it still has the mobile payment option is that not going to be there soon?


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    #151
    cormie
    Registered Users Posts: 20,790 ✭✭✭✭cormie


    I guess not according to their reply. Pity about that, would have been a great system!


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