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20-03-2020, 11:50   #46
ButtersSuki
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Originally Posted by DrFunkatron View Post
When did you order out of curiosity? I made my order on March 3rd, no emails or anything yet..
Juct checked - March 8th.
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20-03-2020, 11:55   #47
miamee
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I ordered 3 march as well, just logged in there and the status is pending, however it also says "Delivered to" followed by my office address. But the office is closed up for the time being with everyone working from home. I asked them to change to my home address but if it's already been delivered who knows where it is or when I'll actually get it.
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20-03-2020, 12:02   #48
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Originally Posted by miamee View Post
I ordered 3 march as well, just logged in there and the status is pending, however it also says "Delivered to" followed by my office address. But the office is closed up for the time being with everyone working from home. I asked them to change to my home address but if it's already been delivered who knows where it is or when I'll actually get it.
I just checked mine after you said that..... And it says most of my order received...... I got nothing
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20-03-2020, 12:03   #49
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Here
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20-03-2020, 12:09   #50
miamee
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Did you have your home address or a different one that you don't have access to at the moment? Hopefully they can tell you where they have been delivered to.
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20-03-2020, 12:11   #51
jmorrisey
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So has anyone received anything yet at all?
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20-03-2020, 12:15   #52
R11
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Did you have your home address or a different one that you don't have access to at the moment? Hopefully they can tell you where they have been delivered to.
Had my home address down. I emailed them 3 days ago enquiring about where my order was, got nothing..... Am beginning to wonder if this is a scam?
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20-03-2020, 12:18   #53
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Here
Mine says received as well but the order status is ‘pending’. I haven’t gotten anything yet. My order was placed on 2nd March
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20-03-2020, 12:34   #54
miamee
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Got an out of office reply to my query (I filled in the online form) basically saying they are extremely busy and will get back to me as soon as they can.

Quote:
Thank you for your message. Due to the recent high level of sales, it is taking longer than usual to respond to customer queries. We will reply to your message as soon as possible.
Please be assured that if you are awaiting a delivery, your order will be with you shortly. The average delivery time is currently 4 weeks.
Please accept our sincere apologies for any inconvenience.

Kind regards,

Head of Operations

Last edited by miamee; 20-03-2020 at 12:41.
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20-03-2020, 12:37   #55
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Received means they’ve received your order not that you have
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20-03-2020, 14:53   #56
in2dark
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I also placed the order on the 4th if march. Status of order is pending and each item of the order has status received

Of course nothing has arrived to my email yet. Cause some ppl mentioned before that once they dispatch it you get an email

Lets see how long more

Now that we need the books with kids at home
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20-03-2020, 16:58   #57
RebelScorned
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Originally Posted by jmorrisey View Post
So has anyone received anything yet at all?
I placed my order on 2 March - about 20 books/sets - and have received 3 so far, all sent separately in different boxes. Status online on my account still says "Pending". I used Address Pal, never thinking that every single book would be sent separately, so really hope the rest of my items are sent together or else it's gonna get mighty 'spensive!
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20-03-2020, 16:59   #58
devil-80
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I have status as pending as well. Send them email few days ago but didnt replied so far ;-(
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20-03-2020, 21:09   #59
Motherof123
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I ordered mine on the 3rd of March also.
Was hoping they would be shipped and delivered within the month but hopefully giving them the 4 weeks they should post on the 24th of March and then usually takes a week
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20-03-2020, 21:38   #60
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Thank you for your message. Due to the recent high level of sales, it is taking longer than usual to respond to customer queries. We will reply to your message as soon as possible.
Please be assured that if you are awaiting a delivery, your order will be with you shortly. The average delivery time is currently 7 weeks.
Please accept our sincere apologies for any inconvenience.
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