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Refund not Received

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  • 18-01-2018 3:03pm
    #1
    MD!
    Registered Users Posts: 52 ✭✭


    Hello, I called Irish Water on 20th October and spoke to a representative who updated my postal address for me. However, I have not received any cheque or correspondence since.

    Can you advise what I need to do to get an update on this? I have tried to call several times, however I cannot get through to speak with anyone.

    Thanks


Comments

  • Options
    #2
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭Irish Water: Louise


    Hi MD!,

    Thank you for your message.

    If you send us a PM with the following information, we can certainly look into this for you.

    - Name;
    - Address;
    - Contact Number;
    - Account Number; &
    - WPRN

    Once these details are received through PM, we will be able to assist you further.

    Kind regards,
    Louise


  • Options
    #3
    MD!
    Registered Users Posts: 52 ✭✭MD!


    Thanks Louise, I have sent you a PM with all the information that I have.

    I await your response.

    Thanks


  • Options
    #4
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭Irish Water: Louise


    Hi there,

    We have responded to your PM.

    Thanks,
    Louise


  • Options
    #5
    MD!
    Registered Users Posts: 52 ✭✭MD!


    Hello, I was wondering if it is possible to request a call back from Irish Water as it seems to be impossible to get through on the phone lines?

    Thanks


  • Options
    #6
    sibergoth
    Registered Users Posts: 478 ✭✭sibergoth


    Similarly, I updated my address (TWICE) and yet the cheque was still sent to the wrong address.  I called, waited on hold for a long time, spoke to someone, got put back on hold, waiting another long time, got cut off... 

    i'm not doing all that again so I sent a mail with all the details using the contact form.  I hope this is now resolved....


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  • Options
    #7
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    MD! wrote: »
    Hello, I was wondering if it is possible to request a call back from Irish Water as it seems to be impossible to get through on the phone lines?

    Thanks
    Hi MD!

    We are experiencing very high call volumes at the moment due to refund requests.
    If you would like to send your query here we can look into it for you.

    Kind regards,
    Aaron


  • Options
    #8
    sibergoth
    Registered Users Posts: 478 ✭✭sibergoth


    Hello. i emailed 8 days ago asking for a status update. I haven't had anything back at all.   All I want to know is that my cheque will be reissued, because you sent it to the wrong house and when it will arrive ?

    thanks. 


  • Options
    #9
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭Irish Water: Siobhan


    Hi sibergoth,

    We're sorry you're still awaiting a response. We'll be glad to look into this for you if you can send the below information by PM:

    - Name;
    - Address;
    - Contact Number;
    - Account Number; &
    - WPRN

    Thank you in advance.

    Kind regards,
    Siobhan


  • Options
    #10
    sibergoth
    Registered Users Posts: 478 ✭✭sibergoth


    Hi. It has been months now and I still didn’t get this rebate ?!?!?

    Can you please find out what is going On ?
    Irish Water: Siobhan wrote: »
    Hi sibergoth,

    We're sorry you're still awaiting a response. We'll be glad to look into this for you if you can send the below information by PM:

    - Name;
    - Address;
    - Contact Number;
    - Account Number; &
    - WPRN

    Thank you in advance.

    Kind regards,
    Siobhan


  • Options
    #11
    paulmurphyvec
    Registered Users Posts: 99 ✭✭paulmurphyvec


    MD! wrote: »
    Hello, I called Irish Water on 20th October and spoke to a representative who updated my postal address for me. However, I have not received any cheque or correspondence since.

    Can you advise what I need to do to get an update on this? I have tried to call several times, however I cannot get through to speak with anyone.

    Thanks
    disgraceful


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  • Options
    #12
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭Irish Water: Micheal


    sibergoth wrote: »
    Hi. It has been months now and I still didn’t get this rebate ?!?!?

    Can you please find out what is going On ?
    Irish Water: Siobhan wrote: »
    Hi sibergoth,

    We're sorry you're still awaiting a response. We'll be glad to look into this for you if you can send the below information by PM:

    - Name;
    - Address;
    - Contact Number;
    - Account Number; &
    - WPRN

    Thank you in advance.

    Kind regards,
    Siobhan
    Hi sibergoth,

    Thanks for your message.

    We're very sorry to read this. We will follow up with our Billing Department for you and be in touch with you via PM shortly.

    Thanks,
    Micheal


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