They provide a public service and that comes with standards. So ‘whenever’ not good enough from them. This is a load of crap.
I’ve been suspicious about a technical fault they’re hiding, and a few others have said it too. I’ll call again Monday.
Submitted 2nd Jan, resubmitted a few weeks ago and nothing. I was due back a fortune last summer and they said wait till Dec. or Jan. It’s halfway through February.
My issue is that if you own or hold money yourself for extend periodnof time you would be due to interest or penalty payment towards the institution you own (example bank)
Yet we are left without respond. And some of us including me are not rich. I earn good money but my wife is at home looking after kids...so the money are tight.
All i can do is check the bleedin site and hope for the best.