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15-02-2020, 11:47   #751
Bikerguy
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Quote:
Originally Posted by Elysium1 View Post
They provide a public service and that comes with standards. So ‘whenever’ not good enough from them. This is a load of crap.

I’ve been suspicious about a technical fault they’re hiding, and a few others have said it too. I’ll call again Monday.

Submitted 2nd Jan, resubmitted a few weeks ago and nothing. I was due back a fortune last summer and they said wait till Dec. or Jan. It’s halfway through February.


My issue is that if you own or hold money yourself for extend periodnof time you would be due to interest or penalty payment towards the institution you own (example bank)


Yet we are left without respond. And some of us including me are not rich. I earn good money but my wife is at home looking after kids...so the money are tight.


All i can do is check the bleedin site and hope for the best.
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15-02-2020, 12:26   #752
Lipbalmpam
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Still waiting here too, was hoping I'd have it for next week to cover a large bill but I fear not!!!!!!
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15-02-2020, 13:45   #753
GM228
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Submitted the 4th, received on Thursday and money in account today.
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15-02-2020, 14:43   #754
Bikerguy
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Submitted the 4th, received on Thursday and money in account today.

4th of jan or feb?
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15-02-2020, 15:20   #755
GM228
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4th of jan or feb?
January.
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15-02-2020, 23:38   #756
MIN2511
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Submitted 2/3/4 Jan, resubmitted at the end of Jan when everyone did - still no luck.

Also rang revenue on Friday, was on the phone for 7 minutes and didn't get to speak to a human.

How long are people waiting before they get to speak to a human?
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16-02-2020, 16:05   #757
Fr Tod Umptious
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Originally Posted by MIN2511 View Post
Submitted 2/3/4 Jan, resubmitted at the end of Jan when everyone did - still no luck.

Also rang revenue on Friday, was on the phone for 7 minutes and didn't get to speak to a human.

How long are people waiting before they get to speak to a human?
I originally submitted mine on the 2nd,band resubmitted mid month and it did not look like the first one was picked up ( I was still able to edit the tax return)

Rang last week was about 8 mins on hold aand was told next available agent would be about 8 mins, so I hung up.
There were plenty of messages while on hold advising that there was a backlog and they were processing as much as they could so I did not think there was any reason to hang around to hear the same from an agent would would most likely not be able to escalate my request anyway.

Anyway it appeared this morning, nice big refund too
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17-02-2020, 07:43   #758
Bikerguy
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Still nothing.... ;(
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17-02-2020, 08:09   #759
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Same here
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17-02-2020, 08:26   #760
Lipbalmpam
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Still nothing here either
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17-02-2020, 10:01   #761
bellatrix1
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Still nothing
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17-02-2020, 10:12   #762
adoodle
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Same here 😬
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17-02-2020, 10:52   #763
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Has anyone tried calling this morning to see if they have any updates
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17-02-2020, 11:25   #764
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Quote:
Originally Posted by rsl1976 View Post
Has anyone tried calling this morning to see if they have any updates
I call them and spoke to a nice guy, he just added further notes to my previous enquiries and hopefully it'll help speed it up a little. Frustrating as it's a fair bit of money owed and have a trip away coming soon that the money would have been a nice bonus for.


My timeline for anyone curious:

Jan 6 - Contacted as FED credit had glitch on their system
Jan 10 - Revenue Agent manually applied credit
Jan 15- Submitted
Jan 23- SOL Received but with wrong credit
Jan 28- First refund
Jan 28- Message saying they would fix and re-issue
Feb 17 -
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17-02-2020, 11:34   #765
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I applied on 6 January. I received an email on Sunday morning (16 Feb) to say that the SoL was now available. I don't know if Revenue ordinarily run automated jobs over the weekend? Maybe it's an attempt to clear the backlog.

BTW I was tempted on several occasions to resubmit my claim, but I really don't see that this helps in the overall scheme of things.
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