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New TV dead

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  • 17-04-2021 5:13pm
    #1
    masterboy123
    Registered Users Posts: 5,716 ✭✭✭


    I have bought LG TV with 6 years warranty. Its only 3 months old.

    Am I entitled to a new TV or repair?


Comments

  • Options
    #2
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    Did you buy online or bricks and mortar? Bring/send it back to the shop you bought it from, and you can try and negotiate either a repair, replacement or a refund. If they insist on a repair (the retailer can decide this), it must be permanent.


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    #3
    listermint
    Registered Users Posts: 33,615 ✭✭✭✭listermint


    Repair or replace if repair doesn't work


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    #4
    masterboy123
    Registered Users Posts: 5,716 ✭✭✭masterboy123


    Bought it online. They have agreed to repair it. But I am wondering if I could ask a new one instead given it is only 3 months old?
    Spocker wrote: »
    Did you buy online or bricks and mortar? Bring/send it back to the shop you bought it from, and you can try and negotiate either a repair, replacement or a refund. If they insist on a repair (the retailer can decide this), it must be permanent.


  • Options
    #5
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    You can ask, but the retailer can insist on the repair route first


  • Options
    #6
    Xterminator
    Registered Users Posts: 4,717 ✭✭✭Xterminator


    You asked about your rights. you have a right to one of the 3 R's. Repair replace refund as a remedy. And you dont get to choose which one.

    So from what you have said the retailer has offered one of the 3 r's. Repair. This is an acceptable offer, because its one of the 3 R's.
    However the repair must be permanent. so if this same issue occurred again, within the useful lifetime of the TV - you could then say you have already repaired it, now a different remedy must be offered.

    your preference might be for a new TV, but you don't have a right to demand one.


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    #7
    masterboy123
    Registered Users Posts: 5,716 ✭✭✭masterboy123


    Thanks for this.

    So just be clear re: 3 R's. Why is repair twice?
    Xterminator wrote: »
    You asked about your rights. you have a right to one of the 3 R's. Repair replace repair as a remedy. And you dont get to choose which one.

    So from what you have said the retailer has offered one of the 3 r's. Repair. This is an acceptable offer, because its one of the 3 R's.
    However the repair must be permanent. so if this same issue occurred again, within the useful lifetime of the TV - you could then say you have already repaired it, now a different remedy must be offered.

    your preference might be for a new TV, but you don't have a right to demand one.


  • Options
    #8
    jonnygee
    Registered Users Posts: 589 ✭✭✭jonnygee


    Its actually 4 r,s
    Repair
    Replace
    Refund of full cost
    Reduction of initial price.
    in your case only the common first 3 r,s would apply.


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