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13-01-2020, 09:03   #211
ch750536
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Could anyone recommend somewhere that would specialise in fixing Bose headphones? My old QC 35 II's are having an issue with the sound in the right earphone and I keep having to tap it to get the sound back on. Might be a loose cable or something.

Bought a new pair, but if a repair is possible and not too expensive it might be worth getting them fixed.
Remember that your contract is with the retailer. You have up to 6 yrs cover on electronics so the options are repair, replace, refund. It's up to you and the retailer to come to an agreement depending on age. Used this plenty of times and always happy with the outcome.
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13-01-2020, 22:25   #212
Oat23
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Originally Posted by ch750536 View Post
Remember that your contract is with the retailer. You have up to 6 yrs cover on electronics so the options are repair, replace, refund. It's up to you and the retailer to come to an agreement depending on age. Used this plenty of times and always happy with the outcome.

I bought them in the US, so it wasn't as straightforward in my case. Other companies I've dealt with for similar issues in the past made it difficult because I bought them on another continent.



Bose themselves took care of it though. Shipped back the old ones and they sent me out a brand new pair sealed in the standard retail box.
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13-01-2020, 22:32   #213
Car99
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Buy the Sony's wh1000xm3 better quality sound and noise cancelling.
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13-01-2020, 23:07   #214
Mantis Toboggan
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Buy the Sony's wh1000xm3 better quality sound and noise cancelling.
Had the sonys but brought them back and got the Bose. Sonys are good but found them very uncomfortable if used for long periods.
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13-01-2020, 23:12   #215
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Not available anywhere.
Yes, they are. Just order for delivery to whichever Argos is nearest to you and they're available in a few days.
At least that's what my order says. Hope I don't now get a cancellation.
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13-01-2020, 23:19   #216
TitianGerm
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Yes, they are. Just order for delivery to whichever Argos is nearest to you and they're available in a few days.
At least that's what my order says. Hope I don't now get a cancellation.
If you try order now it throws up an out of stock message and you don't get a reservation number.
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13-01-2020, 23:32   #217
galvo_clare
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If you try order now it throws up an out of stock message and you don't get a reservation number.
Ah. I ordered mine a few days ago. Due in on Wednesday so we'll see.
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13-01-2020, 23:59   #218
adam88
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Remember that your contract is with the retailer. You have up to 6 yrs cover on electronics so the options are repair, replace, refund. It's up to you and the retailer to come to an agreement depending on age. Used this plenty of times and always happy with the outcome.
Ive heard of this 6 year rule thing before. Any link explaining it more
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14-01-2020, 01:05   #219
ejmaztec
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Ive heard of this 6 year rule thing before. Any link explaining it more
This is fresh in my memory because I had reason to send this link to someone on Viber a couple of hours ago

https://www.eccireland.ie/ecc-irelan...tutory-rights/
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14-01-2020, 07:21   #220
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Ah. I ordered mine a few days ago. Due in on Wednesday so we'll see.
I ordered last night. Due on Friday
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14-01-2020, 16:36   #221
galvo_clare
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Ah. I ordered mine a few days ago. Due in on Wednesday so we'll see.
Well, I picked them up today. No problems. Best price I've seen on them and the dark blue colour isn't bad.
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29-01-2020, 11:27   #222
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2 things worth noting here. The Bose 700 NC headphones are out now, so I'd expect prices of the QC35 line to come down. And more concerning is that there's reports that the latest firmware on the QC35II reduced the effectiveness of the noise cancelling. Some are saying that this is to force people to upgrade.

Just worth keeping in mind.
I got these lately with Argos and noticed the noise canceling isn't as good after updating. Bose are offering to replace them for me. Just wondering if anyone has done this and is it worth it to get back on the older firmware?
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29-01-2020, 14:06   #223
pedatron
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I got these lately with Argos and noticed the noise canceling isn't as good after updating. Bose are offering to replace them for me. Just wondering if anyone has done this and is it worth it to get back on the older firmware?
Caught wind of this on Reddit and uninstalled the Bose app on my phone to stop them being updated. Headphones work fine without the app for me but some definite dodgy business from Bose downgrading the ability of the headphones! Think there is a way to get the previous firmware on the headphones if you look it up!
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29-01-2020, 14:40   #224
coach22
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I think il try the replacement. They only have black or silver colour available. Hopefully they come with an older firmware version that has better noise canceling.

I know I'm probably being picky but the difference in noise canceling is definitely not as good since upgrading.
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29-01-2020, 17:10   #225
4motion
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I got these lately with Argos and noticed the noise canceling isn't as good after updating. Bose are offering to replace them for me. Just wondering if anyone has done this and is it worth it to get back on the older firmware?

How did u contact them?
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