I'll paint the picture:
Purchased two ASUS laptops (same model) in Feb 2013 from Elara for my sisters who were both in final year of college.
One of these laptops has been relatively trouble free, whereas the other has been a nightmare. Freezing, blue screens etc.
A few weeks after purchase I send it back due to no longer actually powering on. Return #1.
Less than a month or so later this occurs again, but we persist as the laptop is badly needed, and is still functional, albeit frustratingly so.
Eventually we send it back a second time, I express the possibility of maybe getting a replacement seeing as their first 'fix' seemed to do nothing. They say they have a policy of 3x returns before a replacement is considered. Return #2.
Within a month or so of getting it back the second time, problems arise again. It is returned for a third time, just within the 12 month period. 3-4 months later, problems arise again.......and as of today I opened a new query only to be told that the product is out of 12 month warrenty etc etc and will cost money for me to get it back to them on top of whatever else.
Am I right to feel a little p1ssed off. Three times within the first year of ownership they were unable to give me a product that lasted longer than a few months working as it should.......and because of their 'policy' of 3 returns required......I've overshot the 12 months warrenty mark and it is no longer covered.