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Eir sport app (mobile red ) acess

  • 02-01-2019 12:03pm
    #1
    Registered Users Posts: 1,590 ✭✭✭


    Can someone check if I should be able to access this app?

    The mobile only red sorts app?

    I'm on a 18 month bill currently according to my account
    (It should be 30 day sim only but I tried have it changed to no avail before)

    If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

    Thanks


«1

Comments

  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    Can someone check if I should be able to access this app?

    The mobile only red sorts app?

    I'm on a 18 month bill currently according to my account
    (It should be 30 day sim only but I tried have it changed to no avail before)

    If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

    Thanks
    Hi there LizardKing.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    eir: Ahren wrote: »
    LizardKing wrote: »
    Can someone check if I should be able to access this app?

    The mobile only red sorts app?

    I'm on a 18 month bill currently according to my account
    (It should be 30 day sim only but I tried have it changed to no avail before)

    If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

    Thanks
    Hi there LizardKing.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren
    PM sent yesterday


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    I sent a follow up PM asking if my account was eligible to access the eir sport (mobile red) app.

    I understand you are saying there is technical issues with logins but the message I am getting is that I am not eligible.

    This may mean someone has forgot to check a box on my account.

    Please let me know

    Thanks


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    I sent a follow up PM asking if my account was eligible to access the eir sport (mobile red) app.

    I understand you are saying there is technical issues with logins but the message I am getting is that I am not eligible.

    This may mean someone has forgot to check a box on my account.

    Please let me know

    Thanks
    Hi LizardKing.

    I have responded to your PM.

    Thank you.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Any update on this ?


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  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    Any update on this ?
    Hi LizardKing.

    Unfortunately, this issue is still ongoing for some of our customers and our team are still working on resolving this issue.

    However some of our customers have managed to get logged in by changing their email address when logging in, I completely understand if you do not wish to do this as you should be able to use your original login credentials.

    We appreciate your patience while we are trying to resolve these issues.

    I will keep you updated when I receive more information.

    Thank you.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    how can i change my email address if I cannot login ?

    If you can provide me detailed steps on the possible workaround I will try it.


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    how can i change my email address if I cannot login ?

    If you can provide me detailed steps on the possible workaround I will try it.
    Hi LizardKing.

    I would be happy to do this for you.
    If you would like to send me your alternative log in credentials.

    Thank you.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Sorry I cannot login now to my.eir.ie as someone has locked my account. I received 3 password reset emails too!

    I would prefer to have the steps to try myself than share my login credentials (including password)

    It might also help others who are facing this issue?

    Thanks


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    Sorry I cannot login now to my.eir.ie as someone has locked my account. I received 3 password reset emails too!

    I would prefer to have the steps to try myself than share my login credentials (including password)

    It might also help others who are facing this issue?

    Thanks
    Hi LizardKing.

    If you could send me a PM with your details I will be able to unlock your my eir account and get this resolved for you.

    Thank you.
    -Ahren


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  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    I sent you this information twice already Ahren

    You said that you had a query about this with another team and were awaiting a response from them.

    Surely you can reference this information.

    Thank you


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    I sent you this information twice already Ahren

    You said that you had a query about this with another team and were awaiting a response from them.

    Surely you can reference this information.

    Thank you
    Hi Liazardking.

    As this information is personal, I will respond to you in PM's to resolve this for you.

    Thank you.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    For anyone interested ...

    I was told to contact EirSport on 0818203040

    I got through to them and they advised that they do not manage this app and it is managed by Eir BB IT team.

    As I understand it a number of customers are having this issue.

    I even tried the "change account email" and "change account pw" to see if that helps but nope.

    Overall very poor customer experience so far :-(


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?
    Hi LizardKing.

    We are currently looking into this for you.
    Can you tell me if you are still getting a message that you are "not eligible"?

    Thank you.
    -Ahren


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    eir: Ahren wrote: »
    LizardKing wrote: »
    Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?
    Hi LizardKing.

    We are currently looking into this for you.
    Can you tell me if you are still getting a message that you are "not eligible"?

    Thank you.
    -Ahren
    Yes same error


    " Sorry, your account is not eligible to use this app. Check our FAQs online for valid account types."


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    eir: Ahren wrote: »
    LizardKing wrote: »
    Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?
    Hi LizardKing.

    We are currently looking into this for you.
    Can you tell me if you are still getting a message that you are "not eligible"?

    Thank you.
    -Ahren
    Yes same error


    " Sorry, your account is not eligible to use this app. Check our FAQs online for valid account types."
    Hi LizardKing.

    I have now escalated this, as we cannot resolve this issue here.

    I will update this thread when I receive more information about this.

    Thank you for your patience.

    -Ahren





     


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Any update from escalation team ?


  • Closed Accounts Posts: 202 ✭✭eir: Ahren


    LizardKing wrote: »
    Any update from escalation team ?
    Hi there LizardKing.

    We are currently still waiting for the required maintenance work to be done to resolve this issue.

    Thank you.
    -Ahren


  • Registered Users Posts: 552 ✭✭✭mark_jmc


    eir: Ahren wrote: »
    Hi there LizardKing.

    We are currently still waiting for the required maintenance work to be done to resolve this issue.

    Thank you.
    -Ahren
    Sorry for hijacking the thread but I’m in the same boat.
    Is there any time frame as to when this ‘required maintenance work’ will be completed?. I stayed with eir and upgraded my mobile purely on the basis that I got access to the EIR sport app. This issue have been dragging on for a number of weeks, surely it should have been sorted by now, that is of course if EIR have any intention of fixing it


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  • Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    mark_jmc wrote: »
    eir: Ahren wrote: »
    Hi there LizardKing.

    We are currently still waiting for the required maintenance work to be done to resolve this issue.

    Thank you.
    -Ahren
    Sorry for hijacking the thread but I’m in the same boat.
    Is there any time frame as to when this ‘required maintenance work’ will be completed?. I stayed with eir and upgraded my mobile purely on the basis that I got access to the EIR sport app. This issue have been dragging on for a number of weeks, surely it should have been sorted by now, that is of course if EIR have any intention of fixing it
    Hi mark_jmc, 

    Could you advise are you able to log into your my eir account? 

    If you are could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?
    6. Email address you use to log in?

    Thanks, 
    Grainne


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    So any update from escalation team. I would have thought this should have been resolved by now ?

    My contract expires end of this month and I am looking to switch unless this is resolved

    Thanks


  • Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    LizardKing wrote: »
    So any update from escalation team. I would have thought this should have been resolved by now ?

    My contract expires end of this month and I am looking to switch unless this is resolved

    Thanks
    Hi LizardKing, 

    Could you PM the following details to me and I will investigate this
    1. Register Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 
    6. The email address you use to log into your my eir?

    Thanks, 
    Grainne


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Hi Grainne

    I've already sent this information numerous times to Ahren

    I was told my issue was escalated and opened with escalation team.

    Please check with them

    Thanks


  • Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    LizardKing wrote: »
    Hi Grainne

    I've already sent this information numerous times to Ahren

    I was told my issue was escalated and opened with escalation team.

    Please check with them

    Thanks
    Hi LizardKing, 

    I would appreciate it if you could forward what you sent to Ahren and I will investigate this. 

    Thanks, 
    Grainne


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    pm sent

    Hopefully there is an actual escalation case for this and someone is working on it.


  • Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    LizardKing wrote: »
    pm sent

    Hopefully there is an actual escalation case for this and someone is working on it.
    Thanks LizardKing, 

    PM received. 

    I will respond as soon as I get this investigated. 

    Thanks, 
    Grainne


  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Grainne

    I just had an email from Eir saying I've changed to paper bills - i never did this ?

    I also cannot login to my eir account and it saying account temporarily locked

    This happened before. Can you unlock my eir account so I can turn off paper bills which I don't need?


  • Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    LizardKing wrote: »
    Grainne

    I just had an email from Eir saying I've changed to paper bills - i never did this ?

    I also cannot login to my eir account and it saying account temporarily locked

    This happened before. Can you unlock my eir account so I can turn off paper bills which I don't need?
    Hi LizardKing, 

    I have just responded to you in PM's

    Grainne


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  • Registered Users Posts: 1,590 ✭✭✭LizardKing


    Hello Eir Reps

    Still cannot access Eir Sports App after almost 90 days since I opened request.

    I firmly believe this is simple issue with my account , something not checked or flagged.

    I've moved my plan today to 30 day rolling sim only 50GB with unlimited calls/texts/ 200 international mins and also Eir Sports App

    Can I get some sort of update on this please!

    Thanks


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