Vanmoof bike vendors and/or similar bike vendors

Must be shortages with particular models if I managed to get my X3 faster than expected!

I decided to cancel my order today after that news earlier re further delivery delays. Heart wanted this bike to work out, but head said it’s time to call it quits and look elsewhere. Disappointing.

Got the shipping email earlier, excitement levels raised.

bilasy wrote: »

Congratulations! When did you submit the order?
Thanks

End of September. So it’s been a bit of a wait.

Dunder2000 wrote: »

Does anyone know of a e-bike repair company in Dublin who will carry out Van Moof repairs? So far I haven't found anyone willing to do the simplest task.
Got my S3 bike early November 2020. After about 1 week the sound stopped working - no horn/bell. About 2 weeks after that the boost button started acting up - either always on or always off. Van Moof were helpful, I have to say, but they can only do so much over the phone. Ended up having a new cartridge couriered out to me from Amsterdam, and a new boost button (The boost button was sent with soldering instructions!). Changed the cartridge successfully but I'm not about to learn to solder, so asked around Dublin City, but everyone I approached (Greenaer, Donnybrook Bikes) all said they wouldn't touch it. So I've asked Van Moof to take the bike back, as I really cant be in a situation where every time there's a problem I have to ship the bike to Amsterdam!

So Id love to know if any other Van Mood users have found anyone who can fix their bikes?

And to warn those about to buy I hope yours is less glitchy than mine.

That said, the bike, when it works, is absolutely the best.

Disappointing to hear this, surely VanMoof could have set up a repair agent in Dublin at this stage, someone they could recommend to Irish customers.

The fear of having to ship parts back and forth to Amsterdam in the current difficulties is the main reason I cancelled my order.

It's maybe not what you want to hear, but soldering is pretty easy, and a soldering kit is pretty cheap, and useful for a bunch of DIY tasks around the house!

Dunder2000 wrote: »

Called the Dutchbike shop in Lucan - and yes, they will carry out repairs. Thanks a million for putting me onto them.

This is good news for sure!

Got mine yesterday (finally). I haven’t done much of a cycle yet but it's all assembled and working. Need to make a minor adjustment to the front brake, think one pad is slightly rubbing, but everything else seems good.

Ordered a Van Moof S3 in October.I received it on 1 December.I really like the bike but it clearly has a few issues that are worth noting if you want to buy one. The assembly is easy except the step where you have to cover the power connector on the front axle. I can do DIY and this took me hours as it was so fiddly and the parts dont fit well or screw in easily.The online video of this step is massively misleading.I also had to reset it after the first ride but since then it rides fantastically. The automatic gearing is great. It is not 100% smooth but no gearing is. I customised the gear shifts in the app so that it only went to gear 4 if got over 28 and made sure it shifted down to 3 at 24.Gear 4 is hard going as the bike is pretty hefty. I also bought a front carrier for the bike. The adapter cable connecting the front light to the front of the carrier broke when I installed using very little force. When I tried to install the front light back without the carrier it wouldnt work. Now I have a carrier and no front light. The electric connectors inside the bike looked pretty flimsy. Contacts on light cable clearly failed from being disconnected once.Emailed VanMoof on this and no reply after 25 days.Also nobody will fix this in Ireland and I've no intention of learning how to solder. In terms of riding the bike it really is great and the kicklock etc work really well.The alarm would put most people off. I still use a normal lock and would never leave somewhere dodgy for very long. While the lock would stop somebody riding it Dutch people may not realise the joy some people here could experience chucking such a nice looking bike in a canal. The app is fine. The bike works fine for now but with no front light. I dont think however that the bike will last and if the electronics on it fail would just be a dublin bike with an anvil attached.I cycled up Howth head on it without breaking a sweat which was very enjoyable. The bike is also really easy to manouver and it feels very well balanced. Another downside is being stuck with a genuinely massive box in my attic as if I need to send it back Netherlands have to use the box they gave me.

Gave mine a 45 min spin earlier, all working perfectly now.
I took off the front brake assembly this morning as if I was going to be changing the pads. Reattached, pumped the brakes a few times and the slight rubbing that was there was gone, all fairly painless.
Next step will probably be to customise the gear shifting points to best suit my locality.

bilasy wrote: »

Did you decide which lock you are getting for the bike ? or you already have one?
Thanks

Folding lock is tidiest solution. I didn’t get it from them but I think VM actually sell this one themselves too - ABUS Bordo Granit X Plus 6500.

The problem with locks is that there’s good and bad reviews somewhere of every one, so it’s always just a case of buying a reasonably expensive one and living in hope.
Besides, a proper crim will manage to take your bike if they really want it.
My work, if I ever go back to the office, has secure bike parking.

Update - Dutch Bike company wont solder the boost button.... Cant find anyone to do it.

I know people are saying just do it yourself, and I probably will, its more the point that I dropped 2k on a new bike that I now have to solder repair within 2 months of buying!

MJohnston wrote: »

I mean, it's something that an electrician might do for you, if you know one — but the costs might be disproportionate.

If you had to pay someone to fix this, I’d be making a case to VM to refund this cost on production of an invoice before I spent a cent. It’s crazy to expect a customer to solder a repair on your behalf! At the very least, it might wake them up to partnering with a repair shop here in Ireland.

Well they're already planning on doing such a thing in various countries, and given the popup here I'd imagine Ireland is one of them, but I'm cutting them some slack at the minute given the state of the world. It's frustrating, I'm still waiting for my seat post bolt for a month now and haven't been able to use my new X3, but it's just a rough, rough time to try to implement something like the Bike Doctor Network.