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Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Website

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  • 18-04-2021 8:56pm
    #1
    curry-muff
    Registered Users Posts: 2,418 ✭✭✭


    Has it been down all weekend? Cant get logged in, cant reset password, need to be able to view bill before paying and it wont work.


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    #2
    carnagesri
    Registered Users Posts: 71 ✭✭carnagesri


    I've been trying it all weekend too with no joy. I even tried logging in using different devices but it didn't make a difference. It must be down for everyone so.


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    #3
    Thelonious Monk
    Registered Users Posts: 13,740 ✭✭✭✭Thelonious Monk


    Also can't log in to give a meter. What gives? How can they not be aware of this after so long?


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    #4
    Twickers
    Registered Users Posts: 26 ✭Twickers


    Been down since day my last bill issued - can't check it.
    Sent Email - automatic reply saying "inundated with Mail" and will get back.


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    #5
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi all,

    Sorry about the inconvenience. The outage is being worked on, and may be restored for some of you - can you access online billing now?

    Thanks,
    Una


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    #6
    danjo-xx
    Registered Users Posts: 5,393 ✭✭✭danjo-xx


    Same here all week, only worked today, this seems to be an on going problem over the last few months and I'm really sick of it now.


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    #7
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi danjo-xx, 

    We're very sorry for the inconvenience. 

    If there is anything we can help you with, please don't hesitate to ask.

    Kind regards, 
    Aoife


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