Virgin TV360

kitsy13 · 11-09-2020 10:41am

towger wrote: »

Is anyone having a problem with the remote. Mine just stops working often and I can only get it going by taking out the batteries or restarting the box. Note this happens on the main box and the other ones so it is not a physical fault with the remote or box.
Tx

When my remote freezes i press the home button below the power buttons and it fixes it

towger · 11-09-2020 10:47am

kitsy13 wrote: »

When my remote freezes i press the home button below the power buttons and it fixes it

Thanks I’ll give that a go.

mollser · 11-09-2020 10:55am

Are the uprade €10 discount offers gone for the 360 box from the website? It says in the small print these are available up to 30 Sept, but it's not coming up in the checkout anymore.

Contract up in two days

Jonathan · 11-09-2020 1:25pm

mollser wrote: »

Are the uprade €10 discount offers gone for the 360 box from the website? It says in the small print these are available up to 30 Sept, but it's not coming up in the checkout anymore.

Contract up in two days

Still there. Just select broadband only.

Hogzy · 11-09-2020 2:27pm

Its kind of ridiculous that they are charging extra for the new box. At the end of the day this new box brings them up to par with Sky and Sky are offering services cheaper than Virgins current deals for the horizon box.

Do they not do market research before they set their prices like. :rolleyes:

EDIT: Sky's current offer of Superfast Broadband and Ultimate TV for €60pm for 12 months on a 12 month contract is such a better deal. Thats for the Sky Q Box too.

killbillvol2 · 11-09-2020 3:56pm

Hogzy wrote: »

Its kind of ridiculous that they are charging extra for the new box. At the end of the day this new box brings them up to par with Sky and Sky are offering services cheaper than Virgins current deals for the horizon box.

Do they not do market research before they set their prices like. :rolleyes:

EDIT: Sky's current offer of Superfast Broadband and Ultimate TV for €60pm for 12 months on a 12 month contract is such a better deal. Thats for the Sky Q Box too.

It doesn't bring them up to par with Sky though. There's no UHD sport or anything in 4k so they've bumped up their prices to land 5 years behind Sky.

mollser · 11-09-2020 4:15pm

Jonathan wrote: »

Still there. Just select broadband only.

Will they honour that if you already have 3 of the services? Previously you didn't need to lie and could get the discounted price! Must check on the mobile site, that had different pricing on it before as well...

Delta2113 · 11-09-2020 4:40pm

killbillvol2 wrote: »

It doesn't bring them up to par with Sky though. There's no UHD sport or anything in 4k so they've bumped up their prices to land 5 years behind Sky.

The Rook is in 4K.

paulski999 · 11-09-2020 8:19pm

Loughc wrote: »

I assume you can only stream live tv from the app to the main box too.

Yes you can stream live tv to the main box only, not sure the benefit though

Loughc · 11-09-2020 8:54pm

paulski999 wrote: »

Yes you can stream live tv to the main box only, not sure the benefit though

It would make more sense to stream it to the mini box. Anyway.

Sierra Oscar · 11-09-2020 9:00pm

Have Virgin Media stated when the 360 boxes will be standard for all new customers? Interested to know when they plan on retiring the Horizon box.

Deadwards.com · 11-09-2020 9:06pm

Got the boxes and must say they are a significant improvement however only being able to pause tv for 2.5 mins on the second box is a bit poor.

7/10 - Room to improve Vs 3/10 for Horizon box (on a good day!)

Loughc · 11-09-2020 9:54pm

Deadwards.com wrote: »

Got the boxes and must say they are a significant improvement however only being able to pause tv for 2.5 mins on the second box is a bit poor.

7/10 - Room to improve Vs 3/10 for Horizon box (on a good day!)

3/10 for the horizon is very generous

Loughc · 11-09-2020 9:55pm

Sierra Oscar wrote: »

Have Virgin Media stated when the 360 boxes will be standard for all new customers? Interested to know when they plan on retiring the Horizon box.

Thought they said 1st October.

Delta2113 · 11-09-2020 11:47pm

Deadwards.com wrote: »

Got the boxes and must say they are a significant improvement however only being able to pause tv for 2.5 mins on the second box is a bit poor.

7/10 - Room to improve Vs 3/10 for Horizon box (on a good day!)

- Press record and then do your pause on 360 boxes other than the main box - not ideal but a work around.

towger · 14-09-2020 9:42pm

kitsy13 wrote: »

When my remote freezes i press the home button below the power buttons and it fixes it

Didn’t work I’m afraid. Anyone else’s remotes keep getting stuck ? Only fix is to reboot the box every time

Loughc · 14-09-2020 10:39pm

Has anyone experienced problems with the TV guide? BBC1 is coming up as to be announced for Saturday. Only this channel is like that.

Delta2113 · 14-09-2020 11:38pm

Loughc wrote: »

Has anyone experienced problems with the TV guide? BBC1 is coming up as to be announced for Saturday. Only this channel is like that.

- That's like that for weeks. Nearer Saturday it will have full listing.

Yellowstone was on RTE2 earlier and not in EPG so series link would not work.

Loughc · 14-09-2020 11:41pm

Delta2113 wrote: »

- That's like that for weeks. Nearer Saturday it will have full listing.

Yellowstone was on RTE2 earlier and not in EPG so series link would not work.

Same problem I’m having 2 of my BBC shows won’t series link for me

I know first world problems and all that.

Willowz78 · 14-09-2020 11:47pm

My TV power / volume control using the 360 remote stopped working today, can someone please give instructions on how to configure? TIA.

Delta2113 · 15-09-2020 11:12am

"You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV."

Willowz78 · 15-09-2020 11:21am

Delta2113 wrote: »

"You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV."

Thanks for that but the issue is not pairing the remote. The remote works with all the box functions fine. It's the control of the TV power and volume that I'm having Ian issue with. Can't get it to work.

GHOST MGG · 16-09-2020 10:40am

goto setting and into "pair remote with sound system" click this and it will take you through setting up your remote for power and volume

Delta2113 · 16-09-2020 5:22pm

News at 5.30 EPG says Theresa May will formally trigger Article 50 beginning the Brexit process. This is not the first time I have seen this description.

Does Sky have same info?

Loughc · 16-09-2020 5:37pm

Delta2113 wrote: »

News at 5.30 EPG says Theresa May will formally trigger Article 50 beginning the Brexit process. This is not the first time I have seen this description.

Does Sky have same info?

In virgin media’s defence before COVID that was all that was on the news. So it would have been a good shout. :pac:

mollser · 18-09-2020 9:32am

mollser wrote: »

Will they honour that if you already have 3 of the services? Previously you didn't need to lie and could get the discounted price! Must check on the mobile site, that had different pricing on it before as well...

Just to confirm, €10 discount comes up on the mobile website:rolleyes:! Ordered last night...

coylemj · 20-09-2020 4:01pm

I'm a TV, BB and home phone subscriber with a Horizon and one multiroom box. I'm looking at the TV360 upgrade options on the VM website.

In terms of features, the only difference between the 'Full House 500' (€99 p.m.) and 'The bigger than big bundle' (€104 p.m.) is that the more expensive option has no 'No once off Virgin TV360 activation fee'.

But if I select 'Full House 500' (the cheapest bundle) and go to checkout, there is no activation fee mentioned. And it's offering me multiroom for €11 p.m. which is the rate for the old (pre-TV360) boxes, it's supposed to be €15 p.m. for the new boxes.

Am I in danger of ordering a replacement Horizon box here? There is no mention of TV360 when checking out

Loughc · 20-09-2020 7:00pm

coylemj wrote: »

I'm a TV, BB and home phone subscriber with a Horizon and one multiroom box. I'm looking at the TV360 upgrade options on the VM website.

In terms of features, the only difference between the 'Full House 500' (€99 p.m.) and 'The bigger than big bundle' (€104 p.m.) is that the more expensive option has no 'No once off Virgin TV360 activation fee'.

But if I select 'Full House 500' (the cheapest bundle) and go to checkout, there is no activation fee mentioned. And it's offering me multiroom for €11 p.m. which is the rate for the old (pre-TV360) boxes, it's supposed to be €15 p.m. for the new boxes.

Am I in danger of ordering a replacement Horizon box here? There is no mention of TV360 when checking out

Full house 500 is a horizon bundle afaik.

FaganJr · 20-09-2020 7:41pm

The beast Bundle I think your looking for

Padraig_12 · 21-09-2020 11:46am

Hi

A question directed to anyone who has the new Virgin 360 package.

I currently have a Horizon box and am looking to upgrade to the 360 package. Just wondering if the features that I like from the Horizon box, like automatically recording 5min before and 15m after a program, and the custom setting of skip forward and backward length are still in the new box?

I don't want to end up with a service that has remove the good features

My main reason for thinking of changing is in the hope that it will be easier to navigate around recorded programmes and to find on demand programmes.

Padraig

Virgin TV360

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