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Helpdesk/Call Logging Software

  • 14-10-2011 4:28pm
    #1
    jnoham
    Closed Accounts Posts: 17 ✭


    Hi,

    I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
    - Log customer issues
    - Assign to engineer
    - Record time and details against call
    - Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
    - Knowledge base
    There are other requirements but the above gives a brief idea on what we are looking for.

    If anyone has any recommendations please let me know.

    Thansk, J
    Tagged:


Comments

  • #2
    SickBoy
    Registered Users Posts: 3,523 ✭✭✭SickBoy


    jnoham wrote: »
    Hi,
    I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
    - Log customer issues
    - Assign to engineer
    - Record time and details against call - Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
    - Knowledge base
    There are other requirements but the above gives a brief idea on what we are looking for.
    If anyone has any recommendations please let me know.
    Thansk, J
    Check out http://www.vivantio.com


  • #3
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    ZenDesk?


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