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22-09-2020, 20:31   #1
Hermy
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Problem viewing Glasnevin records

I'm having an issue with records I've paid for at the Glasnevin Trust website.

If I click to view any of them it just returns a blank where the entry would normally appear.

Just wondering if anyone else is having the same issue before I email them about it?

EDIT: I've just noticed searches for known interments aren't returning anything either.
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22-09-2020, 22:00   #2
BowWow
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Just tried.
Signed in ok, but same as you - blank page for any records I could see previously.
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22-09-2020, 22:14   #3
Hermy
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Thanks for checking BowWow.

I'll email them about it on the morrow.
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24-09-2020, 21:20   #4
tenterfields
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Any explanation from Glasnevin Trust? Site still seems not to be functioning. I tried a search on a known burial but it came back with zero results.
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24-09-2020, 21:23   #5
Hermy
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I've been offline since I posted that so I haven't sent that email.

I'll send it off shortly and let you know if I hear anything back from them.
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25-09-2020, 08:51   #6
Hermy
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Lynn has just been in touch to say there was a major outage last week and that it could be another week before the system is fully up and running again.
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25-09-2020, 10:20   #7
pinkypinky
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Thanks for that report, Hermy.
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25-09-2020, 13:28   #8
tenterfields
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Thanks Hermy.
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04-10-2020, 21:03   #9
BowWow
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Not working for me yet.
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04-10-2020, 21:05   #10
bobbyy gee
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snip

Last edited by pinkypinky; 04-10-2020 at 21:33. Reason: Irrelevant
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04-10-2020, 21:23   #11
pinkypinky
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Bobbyy gee: please only post relevant content.

Last edited by pinkypinky; 04-10-2020 at 21:34.
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10-10-2020, 09:29   #12
mindhorn
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Is the site ok for anybody else? First time trying it this morning and the search function doesn't seem to be working.
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10-10-2020, 09:41   #13
Hermy
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I'm seeing a message on-screen saying that the database isn't currently accessible.
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10-10-2020, 09:50   #14
mindhorn
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Has it worked since your opening post?
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10-10-2020, 10:02   #15
Hermy
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I haven't tried it because to the best of my knowledge they haven't fixed it yet.
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