Virgin Media Cancellation deals

I gave them my 30 days notice a couple of weeks back. They've been trying to call me, and I've also received this SMS from them:

Moved to Vodafone 2 years ago, 35 a month, don't think price is available now. I've had zero issues.

Any thoughts on this folks?

If you've no other option then just sign up as new. If and when you've an option get away quick.

Anybody get a good deal on just internet? Currently on 250mb and had the last year half price for 30e per month, rang up and was offered 30e for 6 months then 60 for the final 6 months. So it's cheap to get a new customer contract. Should I hold out to see if they will offer me better or just go ahead with setting up a new account?

Also anyone know how long it takes to get a new internet account from the time of ordering? Working from home so can't be without internet

Just use your second name as well, Tom Sean Murphy or the Irish version of your name, obviously you do the application online.

Thanks :)

Just tried to set up a new account and it's says that virgin broadband / tv is not available at my address :s it obviously is as I'm currently using it. Can I get the box delivered to an alternative address and just use it here ?

I had a call with cancellation team on Friday, have been given a mediocre offer on broadband despite me being out of contract. They've offered €45/month for 9 months + €60/month for 3 months (€585 yearly). It's a reduction on what I'm currently paying but not good enough vs. new customer offers and offer from Sky currently. Going to call tomorrow and push again but may have to cancel if they won't budge further.

I've seen many are going with cancelling and then signing up as a new customer. As far as I'm aware I don't have to give them any notice period to cancel as I'm out of contract, presuming I can just cancel and then submit new customer order straight away? Also wondering how much down time I'd be looking at in terms of service, I'm assuming a few days at least?

No down time at all. Sign up as a new customer 3 days before your notice ends, connect your new modem which is usually delivered the next day, change the SSID and password to your old modem if required, sorted👍

They just can't compete if you have FTTH.

Even if I got 9 months half price again, it would still work out to €53/month for 1GB connection. I switched to Pure Telecom, €40/month on a 12 month contract and performance seems better. Get 100MB/s upload instead of about 35-40 with Virgin.

Thanks. That's what I suspected.

Rang them back again this morning and they won't budge further on the offer. Got the usual Sky/Eir warnings.

Speaking of which, I know Eir and Vodafone both flag that the cost of BB packages will go up each April by CPI +3%, anyone know if this is the same policy with Sky? (Apologies if someone has answered this before)

Don't know about broadband but Sky just put the price up a few quid each year for TV when it suits. Same with them all. Doesn't matter if you're in contract or not. They state it in the T&C to cover their arses so you can't leave your contract midway through.

I signed a new contract in December one year and they put the price up in April even though it was a 12 month deal 🤷

Can you let us know if that's allowed? I tried doing that this year and they wouldn't let me, the agent said I could only give my 30 days notice when I was out of contract, stinging me for one month at full price 😡. It's easiest to change SSID and password using a pad or laptop, 192.168.0.1 entered on the top bar of your browser will bring you to the router page. You'll need the router password it's underneath the router it isn't the wireless password. A welcome dialogue starts, prompting you to first change this password if you want to, skip or change if you want to I normally leave it as it is. The next screen is the one you want where it asks you if you want to change your SSID and password, change it and save, obviously when this happens you'll be logged out, all going well a quick search will find the "new" SSID and you're sorted.

Of course you can give your 30 days notice before the contract ends. How would it make any sense for anyone to have pay for a month at an even more inflated price I did when I moved to VF and did it another year before they made me a better offer.