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Europlex Alarm panel

2»

Comments

  • #32
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    Hi,

    Another Europlex alarm question. We had a power cut recently due to bad weather and since then the alarm is flashing a green light and an orange light and displaying the message MAINS FAULT. Can force the alarm to set but would like to fix this issue.

    Contacted the company who installed it 10 years ago but they are gone out of business. Power fine everywhere else in house and all circuit breakers are on in fuse box.

    Any advice or a name to get in touch with in the West?

    Many thanks,

    Sleepcar


  • #33
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    What Europlex Panel is it?
    If its the SigNET it should offer you the option to clear the alert after you enter your code.
    Have you confirmed the panel is getting mains power?


  • #34
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    KoolKid wrote: »
    What Europlex Panel is it?
    If its the SigNET it should offer you the option to clear the alert after you enter your code.
    Have you confirmed the panel is getting mains power?


    Thanks KoolKid,

    It’s the same panel TANGLEWOOD had a picture of on page 2 of this thread. There is no option to clear the alert so perhaps it is not getting mains power. Turning the circuit breaker on and off for the alarm seems to make no difference so perhaps I need an electrician rather than an alarm person.

    How long will the alarm function on back up battery supply?

    Sleepcar


  • #35
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    sleepcar wrote: »
    Thanks KoolKid,

    It’s the same panel TANGLEWOOD had a picture of on page 2 of this thread. There is no option to clear the alert so perhaps it is not getting mains power. Turning the circuit breaker on and off for the alarm seems to make no difference so perhaps I need an electrician rather than an alarm person.

    How long will the alarm function on back up battery supply?

    Sleepcar

    Could last 2-3 days. First this I'd be checking is power in and out of the power supply.


  • #36
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    KoolKid wrote: »
    Could last 2-3 days. First this I'd be checking is power in and out of the power supply.

    Thanks,

    It’s been a week at this stage, does that mean I’m skating on thin ice with the battery? Should I get an alarm specialist or an electrician to check that for me?

    Not very hands-on when it comes to things like this so a bit lost as to how to proceed.


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  • #37
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Disconnect the battery and see if the panel remains powered?
    It's possible your code does not have permissions to clear alerts.
    After you disconnect the battery you should be left with a tamper fault. Close the panel again and see will that alert clear.


  • #38
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    KoolKid wrote: »
    Disconnect the battery and see if the panel remains powered?
    It's possible your code does not have permissions to clear alerts.
    After you disconnect the battery you should be left with a tamper fault. Close the panel again and see will that alert clear.


    Thanks. I’m away from home for the next few days but will try this when I get back. Neighbour has key and has been told alarm could act up. Will update when I get this tried.


  • #39
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    Thanks KoolKid, but that last advice went beyond my expertise! Tried and realised it was beyond me.

    Eventually found someone who managed to get an engineers code and clear fault. Fingers crossed that’s it sorted.

    Found it very difficult to get anyone at all and even to get companies to ring me back was difficult.

    Thanks for the advice here though!


  • #40
    sleepcar
    Registered Users Posts: 10 ✭sleepcar


    Back again. New error and alarm keeps going off repeatedly. Any ideas what to do with “Zone 10: Attic Smoke” error message?

    I am assuming that there is an error with the smoke detector in the attic? Do they need batteries? I have cleared the error message but alarm goes off again shortly later, as in starts going off, even if the alarm isn’t set.

    Again, if anyone could help me find someone in the west who could help I’d be very glad.

    Thanks,

    Sleepcar


  • #41
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Try cleaning out the device with a hoover or a hair dryer on cold.
    After that it might be the unit itself needs replacing.


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  • #42
    cullenbc
    Registered Users Posts: 3 ✭cullenbc


    I believe this panel is obsolete but I am still using it.
    My problem is the sms feature.
    It was working years ago but recently installed a new sim card.
    I can not get it to work.
    In engineer mode I put in my own mobile phone number and the pin code I just make up. Is this correct or should I put in the alarm sim number.??
    When I tried a test message it says Modem fault.
    I have reset the panel and also the sim module.
    Do I need to tell the panel what the sim number is and the pin code?? "
    Thanks for any help.


  • #43
    cullenbc
    Registered Users Posts: 3 ✭cullenbc


    I have a modem failure problem.
    I was using a standard size SIM card from years ago.
    I bought two new pay as you go sim cards using the adaptors.
    Both of them show modem failure.
    When I put back the original full size SIM card I get the .... status showing Ready.
    However this old SIM has no phone number so is no use.
    Am I missing something????


  • #44
    altor
    Registered Users Posts: 11,637 ✭✭✭✭altor


    cullenbc wrote: »
    I have a modem failure problem.
    I was using a standard size SIM card from years ago.
    I bought two new pay as you go sim cards using the adaptors.
    Both of them show modem failure.
    When I put back the original full size SIM card I get the .... status showing Ready.
    However this old SIM has no phone number so is no use.
    Am I missing something????

    Vodafone have a TRI sim which works with older alarms.
    By the sounds of it it is not a 2g sim you are using

    www.altor.ie



  • #45
    Conor Bourke
    Hosted Moderators Posts: 17,423 ✭✭✭✭Conor Bourke


    Hi all. Sorry to resurrect a zombie thread but I’m in a spot of bother. Long story short bought this house a few years ago, never got the alarm code, kept meaning to. It’s the same Europlex panel that the OP posted. It’s had a “battery low” message on screen for as long as I can remember. Today I was cleaning and when I ran a cloth over the keys I accidentally set off the alarm. In desperation I put in a few codes hoping they might be right but obviously not. Got the original code from neighbours then but by this stage the alarm had stopped. There’s a quieter alert going now though and when I put in the code it says I need an engineer code. Where on earth might I get that on a Saturday?!

    Any help greatly appreciated!


  • #46
    kub
    Registered Users Posts: 6,528 ✭✭✭kub


    Conor Bourke wrote: »
    Hi all. Sorry to resurrect a zombie thread but I’m in a spot of bother. Long story short bought this house a few years ago, never got the alarm code, kept meaning to. It’s the same Europlex panel that the OP posted. It’s had a “battery low” message on screen for as long as I can remember. Today I was cleaning and when I ran a cloth over the keys I accidentally set off the alarm. In desperation I put in a few codes hoping they might be right but obviously not. Got the original code from neighbours then but by this stage the alarm had stopped. There’s a quieter alert going now though and when I put in the code it says I need an engineer code. Where on earth might I get that on a Saturday?!

    Any help greatly appreciated!

    Is there any indication on the alarm system or perhaps the external sounder unit with the name of the installation company that fitted that system?

    There should be someone on call in the company and they should be able to help you out.


  • #47
    Conor Bourke
    Hosted Moderators Posts: 17,423 ✭✭✭✭Conor Bourke


    Got sorted, thanks all!


  • #48
    kenobee
    Registered Users Posts: 62 ✭✭kenobee


    Hi,

    I am having a problem with my Europlex Signet 100 alarm system. Would anyone be able to send me a copy of the engineer's manual for it please?



  • #49
    altor
    Registered Users Posts: 11,637 ✭✭✭✭altor


    https://www.boards.ie/discussion/comment/120354348#Comment_120354348

    What's the problem you are having.

    Boards does not allow us share manuals

    www.altor.ie



  • #50
    kenobee
    Registered Users Posts: 62 ✭✭kenobee


    Thanks very much for the reply. I was getting an alert "RF jamming" I have no wireless sensors on the system. I managed to find and isolate "RF jamming" under "system"



  • #51
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If you have no RF devices try removing the RF receiver plugged onto the panel and power cycle the panel.



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  • #52
    kenobee
    Registered Users Posts: 62 ✭✭kenobee


    Thanks very much KoolKid. I did exactly what you suggested and "rf jammjng" has gone away. I can now do a soak test on one zone which has gone off a few times for no apparent reason as the event log is not being flooded with the rf jamming event.



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