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24-10-2019, 13:42   #1
skinny90
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Leadwinners Prize Scam

Hi All

My mum is not technical whatsoever and as of this year purchased her first smartphone

My mam has been caught out rotten by leadwinners prize scam

Over the course of 3/4 months she has been out of pocket of about 300 euro.

This was un- noticed until september when she received a bill for 143 euro

Before then there was alot of travel and subsequent bills of 70/80 ish was because of calls made when away but this was not the case when we reviewed old bills

3 customer service reduced the bill and made sure she had stopped the sub

Is there anything we can do ie make a complaint with Comreg or even the ask for redress from the company
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24-10-2019, 23:32   #2
Ten Pin
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Contact them (Lead winner) and request a refund stating that no consent was given. If they refuse then lodge a SAR under GDPR to find out how they got billing consent.

If that doesn't succeed then lodge a SAR with three to see how they allowed billing consent to Lead winner.

GDPR is in the remit of Data Protection Commission which has more power than Comreg.

You can also contact Comreg to see what advice they have but they are the ones who take a fee from the likes of Leadwinner so don't expect much joy there but it is worth letting them know your displeasure with the premium SMS licencing system.

https://servicechecker.comreg.ie/PR7022/LEADWINNERS
The description of their service from that page is such hogwash, it's difficult to see it as anything other than money for nothing.

There are plenty of threads on boards about other companies billing for phantom SMS subscriptions, it's a serious issue that Comreg are allowing to continue. IMO there's no need for any of those premium SMS services except to make easy money off consumers without their consent.

Last edited by Ten Pin; 25-10-2019 at 00:04.
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11-11-2019, 16:35   #3
skinny90
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Sorry to bump this up.

I heard nothing back so I sent a new email.

Within 2 hours they got back to me.

They outlined the time she signed up....it sounds like some sort of add that gets you to enter a number for a tesco/argos voucher.

Anyways they have a time stamp of the time she did it aswell as the Ip address.

They have a timestamp of when they notified her she had spent over 20euro.

Obviously she didnt head the message (all news to me)

They have offered a 50% refund of 90euro.

What do you reckon?
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11-11-2019, 19:53   #4
Ten Pin
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As above, depending on how ripped off your mother feels, submit a SAR to three and Leadwinner.

I wouldn't just accept Leadwinners version of events if your mother hasn't a clue what they allege she agreed to...eg has she any recollection of submitting her number for a voucher or receiving the notifications etc etc.

Have you reviewed the texts on her phone to see what, if anything, she received?
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12-11-2019, 09:26   #5
skinny90
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Quote:
Originally Posted by Ten Pin View Post
As above, depending on how ripped off your mother feels, submit a SAR to three and Leadwinner.

I wouldn't just accept Leadwinners version of events if your mother hasn't a clue what they allege she agreed to...eg has she any recollection of submitting her number for a voucher or receiving the notifications etc etc.

Have you reviewed the texts on her phone to see what, if anything, she received?
I agree, I will have to check her phone to see/verify. This all takes time and in fairness shes not the best with phones so I dont know.

What will a SAR do exactly?

I do find it funny that a company will offer a 50% refund on their first response
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12-11-2019, 17:34   #6
Ten Pin
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SAR will get all data they hold on file about the account holder. Eg dates times of accessing a website, texts sent/received. Hopefully it will give something to see if three's and Leadwinners traffic match. For example, if LW say a text was sent/received, see if this is verified by three's details.

Even the hint of data protection requests to a company may yield results, unless their actions are entirely above board then they may just grant a full refund and move on to someone else.

Apart from Leadwinners discount offer, 3's bill reduction is also a bit odd. They are effectively subsidising Leadwinner by taking a loss on charges they have already paid...it's not much to them but mobile networks normally wash their hands of responsibility and direct any complaints to the premium provider (Leadwinner).

As an aside, anyone unfamiliar with a smartphone should really be on PAYG rather than bill pay to prevent being unknowingly gouged on text scams. You can still get scammed on PAYG but only for the amount of credit available at the time.

Last edited by Ten Pin; 12-11-2019 at 17:43.
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