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Help re flights to US

  • 23-03-2020 12:45pm
    #1
    Monokne
    Registered Users Posts: 3,929 ✭✭✭


    Hey all

    I have flights booked through Expedia to go to the States from March 28th - April 5th - obviously I can't go now.

    I was expecting to receive some communication from them regarding cancellation and refund but have received nothing.

    My itinerary includes all the usual wording about how I cannot cancel but I had anticipated given that I literally cannot legally travel that I'd get my money back.

    I have tried to contact Expedia however due to the volume of inquiries, I have been unable to get through having waited up to an hour.

    Anyone know what I should do or what I should be entitled to? Will I likely get a refund in time if I just sit tight? Or even in these circumstances, am I still entitled to nothing?


Comments

  • #2
    charlietheminxx
    Registered Users Posts: 2,579 ✭✭✭charlietheminxx


    Who is the airline? Try contacting them directly. We are banned from the US at the moment so you should get a refund.


  • #3
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    Is the flight actually running?


  • #4
    Kerry25x
    Registered Users Posts: 554 ✭✭✭Kerry25x


    I had the same problem with Vayama. They literally shut their phone lines and still haven't responded to the email I sent them over a week ago. The flight I was due to be on has already flown by now!

    Thankfully, Air France were able to reschedule my flight with no hassle when I contacted them directly despite the fact that I booked through a 3rd party.


  • #5
    MadYaker
    Registered Users Posts: 12,138 ✭✭✭✭MadYaker


    Are they gone bust?


  • #6
    paddy19
    Registered Users Posts: 1,137 ✭✭✭paddy19


    "Who is the airline? Try contacting them directly. We are banned from the US at the moment so you should get a refund. "

    Your contract is with Expedia but you might get some joy depending on the airline. Air France (see above) were sound!

    US citizens can still fly into the US, you everybody is not banned.

    Unfortunately, contractually it's up to you to ensure you have the correct paperwork to get into a country.

    The airlines want to hold on to your money, they don't care whether you fly or not.

    If they cancel either leg of the journey you get all your money back.

    One idea is to try to change the flights to later date and hope the airline will cancel either leg of the journey.

    A lot of airlines will now allow you to change without the usual fee, they will however charge you the difference in fares.

    Given how few people are flying you should be able to get a new flight with no extra charge.

    Picking the new dates is a bit of a lottery.

    I changed to two different midweek dates, in the hope that the airlines will keep the higher revenue weekend flights.

    Good luck.


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  • #7
    Monokne
    Registered Users Posts: 3,929 ✭✭✭Monokne


    Amy Whispering Quadrilateral wrote: »
    Is the flight actually running?

    I don't definitively know the answer but I suspect it is as US citizens can return to the US.


  • #8
    Monokne
    Registered Users Posts: 3,929 ✭✭✭Monokne


    Thank you everyone for replying.

    The most helpful suggestion was to go to the airlines directly.

    My Dub - US & US - Dub flights have both been cancelled by the airline (Lufthansa). I would feel it's fairly safe to assume that will mean I can rebook or get my money back.

    My connecting flights in the US (United Airlines) are still running and their website directs me to speak to Expedia if I want to change or cancel which is a pain but so be it.


  • #9
    webpal
    Registered Users Posts: 1,266 ✭✭✭webpal


    Monokne wrote: »
    My connecting flights in the US (United Airlines) are still running and their website directs me to speak to Expedia if I want to change or cancel which is a pain but so be it.

    I'm in a similar situation and am just curious to know if your connecting flights are part of the same booking?


  • #10
    Monokne
    Registered Users Posts: 3,929 ✭✭✭Monokne


    They are.

    I tried to contact the airlines as the connecting flights ended up cancelled too. I was redirected to Expedia.

    I was on hold to Expedia for 2 hours and 48 minutes last night before giving up.


  • #11
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    This is why you should always book direct with the airline


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  • #12
    Monokne
    Registered Users Posts: 3,929 ✭✭✭Monokne


    That is very helpful to me right now, thanks Gael. :-)


  • #13
    Monokne
    Registered Users Posts: 3,929 ✭✭✭Monokne


    Just in case anyone stumbles across this who has the same problem as me:

    Expedia are now offering to arrange cancellation & refunds online:

    https://www.expedia.ie/travel-alert-refunds


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