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PP closed account and kept my money

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  • 05-04-2020 5:51pm
    #1
    davegilly
    Registered Users Posts: 677 ✭✭✭


    Has anyone any advice here - Bored out of my head, I opened an account with Paddy Power on Friday night last - I started playing 0.05/0.10 NLH and about 30 mins later I was logged out of the game. I thought it was an internet glitch but when I tried to login again my account had been closed.

    I contacted them today and I was told that their security team have closed my account due to business grounds. In relation to the funds on my account their security team have confirmed that I would not be entitled to any other funds that may have remained on your account balance.

    They won’t give me any other info other than this. I only lodged €50 but now I can’t get it back. Surely be to god this isn’t right? How can they be allowed do this? I’m absolutely livid over this. How can a company effectively steal my money with absolutely no explanation?


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  • Options
    #2
    Clippett
    Registered Users Posts: 46 ✭Clippett


    davegilly wrote: »
    Has anyone any advice here - Bored out of my head, I opened an account with Paddy Power on Friday night last - I started playing 0.05/0.10 NLH and about 30 mins later I was logged out of the game. I thought it was an internet glitch but when I tried to login again my account had been closed.

    I contacted them today and I was told that their security team have closed my account due to business grounds. In relation to the funds on my account their security team have confirmed that I would not be entitled to any other funds that may have remained on your account balance.

    They won’t give me any other info other than this. I only lodged €50 but now I can’t get it back. Surely be to god this isn’t right? How can they be allowed do this? I’m absolutely livid over this. How can a company effectively steal my money with absolutely no explanation?

    Did you previously have an account with PP or Betfair that you closed or self excluded from ?


  • Options
    #3
    ittakestwo
    Registered Users Posts: 1,642 ✭✭✭ittakestwo


    Do you have an other account with PP?

    You can always complain to IBAS who are an independent complaints adjudicator.


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