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weather and de icing problems for Ryanair at Dublin 03-03-19 Airport

245

Comments

  • #32
    davetherave
    Registered Users Posts: 3,359 ✭✭✭davetherave


    Mebuntu wrote: »
    Is that new or just a T2 thing? It's been a while since I flew but in hundreds of flights (all T1) I don't recall anyone scanning boarding passes at Security since the barriers arrived.

    Yeah, at T2 a staff member scans your boarding pass before you get into the security. T1 has the self-scan gates.


  • #33
    Mebuntu
    Registered Users Posts: 911 ✭✭✭Mebuntu


    davetherave wrote: »
    Yeah, at T2 a staff member scans your boarding pass before you get into the security. T1 has the self-scan gates.
    Anyone know the logic behind this? All of the airports (99% UK) I come through back to DUB all have the self-scan gates for years. Why is T2 still behind the times?


  • #34
    Prominent_Dawg
    Registered Users Posts: 986 ✭✭✭Prominent_Dawg


    Cosmo Kramer wrote: »
    I always clear security at T2 regardless of what airline I'm flying with. Just a much nicer experience all round. Sometimes the person scanning the boarding passes will query if you know you're in the 'wrong' terminal but once they realise that you know what you are doing it's no issue to go through security, then walk across to T1 airside.

    I never knew you could do this, where do you go between the terminals after security?


  • #35
    Twenty Grand
    Closed Accounts Posts: 1,452 ✭✭✭Twenty Grand


    Prominent_Dawg wrote: »
    I never knew you could do this, where do you go between the terminals after security?

    Walk to the far side of the duty free, beside the bureau de change and follow the signs for your gate number. Its a bit of a walk past the lounges but can be a nicer experience than a scrum at t1 security.


  • #36
    HeidiHeidi
    Registered Users Posts: 28,776 ✭✭✭✭HeidiHeidi


    I flew with Norwegian last week, and although it said T2, the gates were actually T1 gates (first time that's happened to me).


    I was surprised how "near" they were (they weren't really, but not much further than the farther-flung Ryanair ones from T1 security).



    I agree T2 security is a much more pleasant affair, and often quieter, so might try that trick again next time.


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  • #37
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    Prominent_Dawg wrote: »
    I never knew you could do this, where do you go between the terminals after security?
    Just follow the signs for the T1 gates, it's a five to ten minute stroll.
    I always do this because in my experience you're likely to be queuing up with other similarly prepared business people who know what to do at security and it never seems as crowded. In T1 you're likely to be queuing up behind a pissed up stag or hen party heading home to Manchester on a Ryanair flight. I figured this morning it would be double mayhem as most of the cancelled flights seemed to be Ryanair.

    It also has the advantage that when you look at the screens in T2 it will tell you the actual gate for your flight in T1.
    In T1 it won't tell you until thirty minutes before departure because they want to keep you in the shops...


  • #38
    Tenzor07
    Registered Users Posts: 8,415 ✭✭✭Tenzor07


    I found that the security at T1 this morning to be fine, I actually skipped by the Fast Track cos there was a bit of a line.
    Didn’t take anymore than about 10 to 15 mins max
    And didn’t matter anyways cos of the 1 hour delay on the flight I was catching.


  • #39
    Tomw86
    Registered Users Posts: 931 ✭✭✭Tomw86


    Caranica wrote: »
    Confused as to whether or not EU 261 applies to inbound flights. As it now looks like it was Ryanair's fault and their "company policy" meant that no free food or drinks were provided though once we hit 3 hours they did give us the option to purchase food and /or soft drinks but I read an article from the economist that said they have to give you free food and drinks after 2 hours

    Myrefund . ie will be able to advise you of this OP


  • #40
    faoiarvok
    Registered Users Posts: 644 ✭✭✭faoiarvok


    Tomw86 wrote: »
    Myrefund . ie will be able to advise you of this OP
    We charge 25% + vat of the compensation

    :eek:


  • #41
    IngazZagni
    Registered Users Posts: 1,586 ✭✭✭IngazZagni


    Caranica wrote: »
    Confused as to whether or not EU 261 applies to inbound flights. As it now looks like it was Ryanair's fault and their "company policy" meant that no free food or drinks were provided though once we hit 3 hours they did give us the option to purchase food and /or soft drinks but I read an article from the economist that said they have to give you free food and drinks after 2 hours

    The EU261 is based on doors opening time in arrival airport but perhaps Ryanair will blame the weather and say you're not entitled to it even though it's mostly their fault. As for free food. I believe they offer €5 vouchers after a certain amount of time but these are only valid in certain terminal shops and not on the aircraft. So the cynic in me feels this is another reason Ryanair keeps their passengers locked up inside the aircraft for so long.


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  • #42
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    IngazZagni wrote: »
    The EU261 is based on doors opening time in arrival airport but perhaps Ryanair will blame the weather and say you're not entitled to it even though it's mostly their fault. As for free food. I believe they offer €5 vouchers after a certain amount of time but these are only valid in certain terminal shops and not on the aircraft. So the cynic in me feels this is another reason Ryanair keeps their passengers locked up inside the aircraft for so long.

    The issue wasn't the half hour of snow though, it was the inadequacy of Ryanair's deicing equipment? It's worth a try I guess, nothing to lose


  • #43
    IngazZagni
    Registered Users Posts: 1,586 ✭✭✭IngazZagni


    Caranica wrote: »
    The issue wasn't the half hour of snow though, it was the inadequacy of Ryanair's deicing equipment? It's worth a try I guess, nothing to lose

    I agree with you and you should claim. I'm just wondering if Ryanair will try to say that it wasn't their fault and blame the weather.


  • #44
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    IngazZagni wrote: »
    I agree with you and you should claim. I'm just wondering if Ryanair will try to say that it wasn't their fault and blame the weather.

    That's pretty much guaranteed!


  • #45
    Credit Checker Moose
    Closed Accounts Posts: 1,226 ✭✭✭Credit Checker Moose


    You would have to get a ruling from the courts to make them pay up.


  • #46
    billie1b
    Registered Users Posts: 3,804 ✭✭✭billie1b


    Credit Checker Moose wrote: »
    You would have to get a ruling from the courts to make them pay up.

    Doubt it very much


  • #47
    Credit Checker Moose
    Closed Accounts Posts: 1,226 ✭✭✭Credit Checker Moose


    To get a decision that they are liable you will need a ruling against them. They won't just roll over and admit it.


  • #48
    billie1b
    Registered Users Posts: 3,804 ✭✭✭billie1b


    Credit Checker Moose wrote: »
    To get a decision that they are liable you will need a ruling against them. They won't just roll over and admit it.

    Not really, threatening them with going to the CAR if they deny you your claim will be enough for them to pay out, saying that Ryanair are nowhere near as bad as Aer Lingus when it comes to paying out, Ryanair are quite good and quick at it.


  • #49
    lion_bar
    Registered Users Posts: 170 ✭✭lion_bar


    Twenty Grand wrote: »
    Walk to the far side of the duty free, beside the bureau de change and follow the signs for your gate number. Its a bit of a walk past the lounges but can be a nicer experience than a scrum at t1 security.

    Since the cat is out if the bag...

    I will usually check on Dublin airport website to see which has the longer queue and then decide which to use.

    Agree T2 is a bit more civilised but the queue can be longer there at times especially during summer months.


  • #50
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    https://app.airhelp.com/claims/new/trip-details

    Let these guys chase it up for you.
    You don't have to do anything except fill in a few details and sit back and wait.

    Or if you have the time and inclination do it yourself and save yourself the commission, just don't let them away with it whatever airline let you down.
    This isn't the fault of a few snowflakes...


  • #51
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    billie1b wrote: »
    Ryanair are nowhere near as bad as Aer Lingus when it comes to paying out, Ryanair are quite good and quick at it.

    Thats because they have more practice at it...


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  • #52
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    Thanks, I've lodged a claim through a third party (despite crazy commission but my life is hectic at the moment) and I'll let you know how I get on.


  • #53
    tommyombomb
    Registered Users Posts: 261 ✭✭tommyombomb


    Caranica wrote: »
    Thanks, I've lodged a claim through a third party (despite crazy commission but my life is hectic at the moment) and I'll let you know how I get on.

    So easy to do yourself. Send email to airline and quote legislation. They come back and send you a check. Done


  • #54
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    tommyombomb wrote: »
    So easy to do yourself. Send email to airline and quote legislation. They come back and send you a check. Done

    I know, realised it afterwards but what's done is done.


  • #55
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    Yes but often the response of some of these airlines is to refuse your claim by attempting to blame the delays on something that's not covered by the legislation or calling it a knock on effect from an earlier event when often this wasn't the case in the hope you'll drop it and go away.
    They might for example try to claim that the delays were caused by factors beyond their control (the weather) in which case you wouldn't be covered under EU261 legislation.

    If the real cause of the delays was the weather (which is beyond their control) you get nothing.
    If it was the shortage of de-icing rigs on the day (which is most certainly within their control) you have a claim.


  • #56
    Irish Steve
    Moderators, Motoring & Transport Moderators Posts: 6,521 Mod ✭✭✭✭Irish Steve


    Another factor is very possibly that Ryanair may no longer have ramp bus facilities at Dublin, so were unable to put inbound aircraft on remote stands and bus the passengers to the terminal. In the same vein, the delayed departures did not need to stay on the contact stands, unless there was no remote stands available to put them on while they waited, so the whole can of worms becomes very complex. That said, I don't know if the Ryanair tugs are radio equipped, as towing to remote stands requires either a radio in the tug or an ops escort, and with the weather the way it was, getting an ops escort for a tow could have been problematic, and getting a route through to remote parking may not have been easy, with the number of queuing aircraft that were blocking the taxiways.

    The unfortunate reality is that the short term weather was more severe and more widespread than was expected, and some of the issues are that the weather forecasting services are getting a poor reputation for issuing reliable alerts, and people are becoming alert hardened, and tend to look at them and then not respond with the correct level of preparation, it wasn't just the airport that was in trouble, the motorways were not great either, and a lot of people were inadequately prepared for the potential conditions, the classic being the family with a 5 month old baby that got way too much prime time media coverage because their trip from Cork to Dublin took 7 hours, listening closely, they were completely unprepared for the trip, but it was a cheap easy story for the media to blast the response services over.

    Shore, if it was easy, everybody would be doin it.😁



  • #57
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    The third party have come back and said it was adverse weather. Rather than contest that with them I've lodged a claim directly with Ryanair myself


  • #58
    Stovepipe
    Registered Users Posts: 2,979 ✭✭✭Stovepipe


    All airport tugs used in Dublin have radios; they cant be used without them, full stop.


  • #59
    Squatter
    Closed Accounts Posts: 1,841 ✭✭✭Squatter


    Irish Steve wrote: »

    a lot of people were inadequately prepared for the potential conditions, the classic being the family with a 5 month old baby that got way too much prime time media coverage because their trip from Cork to Dublin took 7 hours, listening closely, they were completely unprepared for the trip, but it was a cheap easy story for the media to blast the response services over.

    Couldn't believe that it was the lead story on yesterday's RTE Radio News at One. I honestly thought that I was listening to Joe Duffy's Liveline!

    RTE's news programmes have certainly dumbed down a lot since Director of News Jon Williams decided that tabloidization and bimbos was the bright future of RTE news broadcasting.

    (apologies for hijack).


  • #60
    NebPlanders
    Registered Users Posts: 4 ✭NebPlanders


    I tried to claim for compensation and expenses for a cancelled flight from Manchester to Dublin. Ryanair have rejected the flight compensation owing it to extraordinary circumstances. If you had a cancelled flight from the UK to Ireland I'd advise once Ryanair have fobbed you off to go directly to the CAA (caa.co.uk - you have to log the complaint with the country you were in). With other airlines being operational, and the de-icers being the responsibility of the air line there's a high chance (at least in my opinion!) that there is grounds for compensation.


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  • #61
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    I've had to go to CAA too, Ryanair insisting my flight got in 7 minutes late. We actually got in 15 minutes early but were trapped on the plane for 3 hours 40 minutes after that.


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