48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

Can anyone confirm if banking or other 2FA SMS from short code numbers work (5xxxx numbers are blocked by 48)?

tdf7187 wrote: »

Three's customer service is absolutely abysmal. I would not recommend signing a contract with this company even it it were free.

I was with 48 for years, on their Guido €10/month package, and found the customer service was excellent - perhaps precisely because it's all kept in writing, and people tend to be clearer in their explanations, also detailed instructions/technical information can be communicated more precisely. Any time I had an issue it was dealt with quickly and efficiently, usually within a few hours. I've been a customer of almost every other provider and, without exception, their customer service and particularly their phone support was dire. You'd spend longer waiting on hold and being passed from one agent to another, re-explaining things over and over and, often, being given wrong information or inane advice. Give me web-only support every time.

Also, if I'm not mistaken there's no contract, beyond the 30-day membership?

The only reason I left 48 for the GoMo package was because for the same money they were offering a little bit more of everything, and they have one (for me) significant advantage, which is that if I occasionally need to make an international call I can do so and the cost is just added to my next monthly payment. With 48, I had to log in and buy the appropriate add-on before it would let me make the call. Fook that. :rolleyes:

One other, possibly major drawback to flag, though - roaming abroad was very hit-and-miss, in my experience. No problems in the UK, but every time I was in France or Spain I had terrible trouble connecting to the local networks, even the ones 48 have agreements with (and the problem was definitely not a hardware or phone settings issue). Spent ages trying to resolve it the first few times it happened, then eventually just gave up on it as a bad job and relied on my partner's (Vodafone) connection. So that's one caveat, if you travel a lot.

Other than that, no issues, really. Never any signal/speed problems in Ireland (admittedly nearly always in/near cities).

I was with 48 for years with solid 3G and late last year 4G. I switched to Go Mo for better allowances after checking their coverage map showing solid 4G in my area.
I only get 2G. Even outside and a long way in any direction from my house.
48 Customer service was excellent, they keep tickets open and accessible.
GoMo is pathetic. They failed to respond completely to my first ticket. The second one they took a fortnight to suggest I try a different phone. I'd told them my phone works fine on 4G else where.
Heard nothing for another week so raised a ticket complaining about their handling and got a reply looking for my Eircode " So we can get to the bottom of this"
Responded immediately and heard nothing - now 10 days later and counting. You can't follow up a ticket on email and they appear to be able to close them out at their discretion do their stats look good.
So after two months and several tickets I haven't had a single constructive contribution from GoMo customer service. For example sending the latest APN (I verified it anyway).
So 48 with their improved offering looks very good indeed.

Are they migrating existing members onto the new plans?

I have some older family members using them.

noa2020 wrote: »

GoMo is a 30 day contract so 30 days notice starts when you port to 48. Best off contacting GoMo asking to cancel (which will begin your notice) and then port 2/3 weeks later. I wouldn’t leave it until the last minute though in case there’s a problem porting.

You don't need to give notice to leave GoMo. I switched a couple of months ago and contacted customer care before doing so to clarify and they advised to just move a couple of days before the end of my billing cycle to get the best value.

They said if they did a cancellation process the number would be lost.

AndrewJRenko wrote: »

Are they migrating existing members onto the new plans?

I have some older family members using them.

Warning - I was going to switch but there are no landline minutes in the new plans, so could be a problem especially for older family members.
They said you have to buy landline minutes via add-ons @ €3 for 10 minutes

JTMan wrote: »

Landline minutes are included in the new packages. See here.

Thanks. I contacted them on chat on 21st April as there was no mention of landline minutes in the new plans. They specifically told me they were not included. They even warned me not to switch if landlines were needed as I would not be able to switch back to old plans.
They obviously changed the plans since then, so will definitely switch now.

vicadd wrote: »

Thanks. I contacted them on chat on 21st April as there was no mention of landline minutes in the new plans. They specifically told me they were not included. They even warned me not to switch if landlines were needed as I would not be able to switch back to old plans.
They obviously changed the plans since then, so will definitely switch now.

They didn't change the plans since. They gave you the wrong information.

Hintel wrote: »

Website telling me I'm from outside Ireland when I try to sign up?

Same here, different browsers, different networks

Crunchienut wrote: »

Same here, different browsers, different networks

Get a free VPN and set it to Ireland?!

Is 48 call credit widely available?

My one reservation would be 48 keeping the offer.

I am with gomo but I haven't ported my number yet.

Gomo are good value.
Call quality varies in quality

Crunchienut wrote: »

Tried Hola, that didn't work. Fast response from 48 that unfortunately didn't address the issue. They just sent me a link to the same page that saw me outside Ireland.

Turn off adblocker? Or go incognito?

Quackster wrote: »

Vouchers are not available. You can only top-up via the website.

That's a big change, only recently changed too OH keeps one of these on an old phone, and it was handy buying the vouchers when membership ran out.

Can you change to this from another membership, ie a Guido, without getting a new SIM?

Quackster wrote: »

Vouchers are not available. You can only top up via the website.

Was with 48 a couple of years ago and you could buy top ups in the shops (even though usually you'd have to prompt the sales assistant to keep looking through the menu options on the till to find it). Has that changed?