Bascially i had a bet on the total amount of points on all N.B.A matches on November 25th, now most matches take place from 00:05 to 04:30 but on this ocasion there was a match on there website which they said would start on 22:00 on November 25th.
I was surpised by this so i got onto customer serivce and they told me this match was included on the bet.
My bet was settled yesterday as a loser but the other match had not even started, it turns out this match was not to be played at 22:00 on November 25th but on 25th Dec, it was stated up until 21:00 last night that it was on at 22:00 November 25th but of course they released that a trader put in the wrong date after i rang them.
So a trader screws up putting in the wrong date and im meant to pay for the mistake, i would of won the bet if that match was on because all i needed was 3 more points to win the bet, the only reason i placed the bet was because i was betting on 12 teams not 11
Customer service deny that the wrong date was entered and say im wrong but they have a record of the live chat where they say the 22:00 match was included.
Im thinking of ringing a newspaper but which one?
Also im getting onto IBAS and i will not let this rest
Annoying but i suspect they have something in their general rules stating that all times are for reference sake and the company is not responsible if they are wrong. Basically they will say it was up to you to independantly check the number of games on that night.
Not one you will win at IBAS.