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Helly Hansen - Any orders Processed

12467

Comments

  • #92
    youcancallmeal
    Registered Users Posts: 7,985 ✭✭✭youcancallmeal


    irish_major wrote: »
    Just off the phone to them & there is a delay in shipping due to the volume of orders they received using the discount code (it was much more succesful than anticipated he said :) ).

    He said the card will be charged again when the products will be shipped and he said they are expecting to clear their backlog completely this week, maybe even today. So looking good.

    Sounds good but I would've thought that once a transaction 'times out' and gets reverted then you as the credit card holder would need to authorise it again. Hopefully I'm wrong. My pending charge disappeared as well today. At this stage I'm not too bothered, if it does get processed some time over the next 2 weeks then great, if not then no big deal.


  • #93
    ILikeBoats
    Registered Users Posts: 2,423 ✭✭✭ILikeBoats


    I'm not sure why he'd say it was much more successful than anticipated if we were using it when we probably shouldn't have been? Or was he implying the whole pro account thing is new so they're up the walls?


  • #94
    E mac
    Registered Users Posts: 403 ✭✭E mac


    Got an email now from H/H just now telling me my order is being shipped!


  • #95
    ILikeBoats
    Registered Users Posts: 2,423 ✭✭✭ILikeBoats


    E mac wrote: »
    Got an email now from H/H just now telling me my order is being shipped!

    Was money taken again?


  • #96
    downtheroad
    Registered Users Posts: 2,716 ✭✭✭downtheroad


    E mac wrote: »
    Got an email now from H/H just now telling me my order is being shipped!

    Nice. How many items had you ordered? And had the payment been returned to your account?

    I ordered 3 items, and the pending payment in my bank account was returned to me last night. Hoping the order will go through still.


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  • #97
    E mac
    Registered Users Posts: 403 ✭✭E mac


    Presumably, I'll check when I've a chance.


  • #98
    E mac
    Registered Users Posts: 403 ✭✭E mac


    downtheroad wrote: »
    Nice. How many items had you ordered? And had the payment been returned to your account?

    I ordered 3 items, and the pending payment in my bank account was returned to me last night. Hoping the order will go through still.

    Just the one item. A jacket for €140 discounted to €56. If I'd more time I'd have prob gone a bit 'quare' buying anything and everything


  • #99
    SteM
    Registered Users Posts: 6,522 ✭✭✭SteM


    Has anyone received an order with more than one item in it?


  • #100
    Ricey3509
    Registered Users Posts: 176 ✭✭Ricey3509


    SteM wrote: »
    Has anyone received an order with more than one item in it?

    Just got notification that my order with 3 items has just shipped ðŸ‘


  • #101
    JustMac
    Registered Users Posts: 349 ✭✭JustMac


    irish_major wrote: »
    Just off the phone to them & there is a delay in shipping due to the volume of orders they received using the discount code (it was much more succesful than anticipated he said :) ).

    He said the card will be charged again when the products will be shipped and he said they are expecting to clear their backlog completely this week, maybe even today. So looking good.

    Just when I had completely given up. 5 items in my order. Fingers Crossed.

    dc2fd6da2c741a3b2f6ae5fcf700e06fafe43267ea271579118ef4292ffb25c6.jpg


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  • #102
    pajoguy
    Registered Users Posts: 772 ✭✭✭pajoguy


    Pending transaction disappearred from account. No contact from them. I wont be getting my order id say.


  • #103
    rob316
    Registered Users Posts: 17,918 ✭✭✭✭rob316


    I don't know how your card can be charged again without you knowing.


  • #104
    This is it
    Registered Users Posts: 5,172 ✭✭✭This is it


    rob316 wrote: »
    I don't know how your card can be charged again without you knowing.

    Yep, makes no sense to me either


  • #105
    BullBauld
    Registered Users Posts: 806 ✭✭✭BullBauld


    Got 2 separate deliveries last Friday only a few days after ordering.

    Delighted with it.


  • #106
    Rowley Birkin QC
    Registered Users Posts: 6,218 ✭✭✭Rowley Birkin QC


    Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

    I got a notification last night that the transaction was reverted


  • #107
    frash
    Registered Users Posts: 2,563 ✭✭✭frash


    BullBauld wrote: »
    Got 2 separate deliveries last Friday only a few days after ordering.

    Delighted with it.

    If this is true then there seems to be no system to it
    I ordered 2 orders on the Monday first thing & have heard nothing since.

    I only joined HH on the 2nd order & that's stuck at processing.
    I've no way of knowing the status of the first.

    Hopefully the reports from the people who rang are correct and they'll get through the backlog this week


  • #108
    Movie Maestro
    Registered Users Posts: 740 ✭✭✭Movie Maestro


    5 items ordered totaling €96, payment reverted back to my revolut this morning :(


  • #109
    shanec1928
    Registered Users Posts: 4,121 ✭✭✭shanec1928


    Rowley Birkin QC wrote: »
    Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

    I got a notification last night that the transaction was reverted
    its probably gone past 7 days since you placed the order, the money will come out again. its just more noticeable on revoult as you get notifications on it, happens a good bit.


  • #110
    sydthebeat
    Subscribers Posts: 40,943 ✭✭✭✭sydthebeat


    rob316 wrote: »
    I don't know how your card can be charged again without you knowing.

    Just on this, my wife bought something the other week, checked her bank to see the transaction went through....no problem

    Check again about five days later to see a new transaction from the same company, for the same amount was put through.

    Rang the company who said as follows :
    "we put through a transaction when the order comes in, to make sure there's money in the account... Then we refund that transaction.... And don't put through the actual transaction until the delivery goes out"

    I couldn't believe what I was hearing, but that's what they said.

    So there's must be some facility for some companies to go in twice to your account.

    Have they permission to hold your card details and cvc for so long I wonder??


  • #111
    Telly
    Registered Users Posts: 520 ✭✭✭Telly


    sydthebeat wrote: »
    Just on this, my wife bought something the other week, checked her bank to see the transaction went through....no problem

    Check again about five days later to see a new transaction from the same company, for the same amount was put through.

    Rang the company who said as follows :
    "we put through a transaction when the order comes in, to make sure there's money in the account... Then we refund that transaction.... And don't put through the actual transaction until the delivery goes out"

    I couldn't believe what I was hearing, but that's what they said.

    So there's must be some facility for some companies to go in twice to your account.

    Have they permission to hold your card details and cvc for so long I wonder??

    Harvey Norman did this with me a couple of weeks ago.


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  • #112
    Rodney Bathgate
    Closed Accounts Posts: 3,445 ✭✭✭Rodney Bathgate


    Rowley Birkin QC wrote: »
    Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

    I got a notification last night that the transaction was reverted

    Yes, but that is standard practice if the payment wasn’t claimed by the merchant within 8 or 9 or so days. Happens with Amazon / Lego etc if you order something and it doesn’t ship for a couple of weeks.

    They can usually resubmit the transaction when the order is filled without any issues.


  • #113
    dmn22
    Registered Users Posts: 142 ✭✭dmn22


    Dispatch email received there for 3 items. Money was reverted back to my account yesterday but expecting it to be taken again soon.


  • #114
    youcancallmeal
    Registered Users Posts: 7,985 ✭✭✭youcancallmeal


    I just got an email for the shipment of my 2 item order. The payment was reverted yesterday and there is actually no pending charges on my credit card from Helly Hansen at the moment


  • #115
    jayjbe
    Registered Users Posts: 449 ✭✭jayjbe


    Good news. Just got shipping confirmation of one order. 7 items. I have 2 orders in total.

    Fair do's to HH for honoring the orders. Will be a regular customer in future.


  • #116
    Cetyl Palmitate
    Registered Users Posts: 526 ✭✭✭Cetyl Palmitate


    Cetyl Palmitate wrote: »
    Transaction cancelled. Oh well

    Initial order put in Sunday 17. Money pending until Monday 25 when Transaction dropped from my account.
    Just now got an order shipped mail with tracking link. Account has not been charged again but I presume that is just a delay in online banking update.

    5 item order so looks like they are honouring orders but are delayed quite a bit.


  • #117
    downtheroad
    Registered Users Posts: 2,716 ✭✭✭downtheroad


    Just got an email for shipment of my 3 items. Funds had not been taken from my account and were returned on Monday. I'm sure they'll charge the card again now.


  • #118
    digiman
    Registered Users Posts: 4,198 ✭✭✭digiman


    Just got an email notifying me that my offer has shipped. 7 items ordered, original value just over €500, so almost a €300 saving!! Thanks OP and fair play to HH for honouring the order


  • #119
    ILikeBoats
    Registered Users Posts: 2,423 ✭✭✭ILikeBoats


    Also just got my shipping mail.
    No money taken from account however


  • #120
    blackplum123
    Registered Users Posts: 266 ✭✭blackplum123


    My money was returned to my account too . Just received email this minute that the 2 items I ordered has shipped.:)


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  • #121
    blackplum123
    Registered Users Posts: 266 ✭✭blackplum123


    I think all orders will be fulfilled


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