Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Excessive Quarterly Bill

Options
  • 01-04-2020 3:36pm
    #1
    nirzenra
    Registered Users Posts: 76 ✭✭


    Hi there, 

    I received a quarterly bill today for my father's farm for €1161.08. 
    Now, if you look at previous bills, this is about 58x the regular cost so I am positive there must be a billing discrepancy here. (Last bill was approx. €20!)

    I will not be paying over €1k for water use of a farm that a) is not an active farm as my father is retired and there are no cattle etc. b) it is a tiny farm and impossible for 1083.492m3 water to be consumed in such a short period of time?

    As this is not an active farm, I would also like to enquire as to how to close this account off as there is no water consumption happening, therefore, no charges should be made.
    I would greatly appreciate a call back on this matter as I have already wasted €€€ on hold trying to rectify this issue on the phone with no answer.

    I do appreciate it is a difficult time for everyone at the moment but I would appreciate resolution to this matter in as timely a manner as possible.

    Warmest regards


Comments

  • Options
    #2
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭Irish Water: Agata


    Hi nirzenra,

    Thank you for getting in touch and we are sorry to hear this.

    If you are authorized to discuss your father's account, would you mind sending us a PM with the following details:

    - Name;
    - Address;
    - Contact number; and
    - Account number

    Thanks,
    Agata


Advertisement