GoMo FAQs

Some of the common FAQ's for GoMo below. If you have any suggestions or changes post or report the post and I will update these.


GoMo support site is here:> https://gomo.ie/help-support/


The Plan


Who are GoMo?
GoMo are a new sub brand of Eir.


Why are GoMo so cheap?
GoMo don't offer a network of stores, sell or support phones and save on the overheads that go along with this model.


Will GoMo have stores?
No


Will GoMo sell phones?
No


Can I keep my current mobile number when moving to GoMo?
Yes - you can port current number to GoMo.


What is the plan?
€12.99 for all calls, texts and data including 10GB while EU roaming. (Launch price was €9.99, not available any more)
NB: MMS are not included


What networks are included in the calls?
All mobile networks and landlines are included.


How do I pay?
€12.99 is debited from the bank card you use to sign up to the plan.


When will I be billed?
Billing is done on the 1st of each month.


When will my sim arrive?
The sim should arrive in 2 working days via AnPost.


What to expect in my first bill?
Your first bill will be for the price of the plan you selected plus any out of bundle usage you’ve incurred from the date you signed up to the date your bill was issued.


How many sims can I get on one account?
You can now order 4 sims per account. (This was 2 at launch)



Data


How much data can I use?
Unlimited data but it will be throttled after 80GB.


Do GoMo have 4G?
Yes - 4G is included.


Can I tether on this plan?
Yes - no restrictions on tethering.


What network to they use?
GoMo uses the Eir network.


What APN do I use?
data.mymeteor.ie


How do I check my usage?
You will get a SMS when used 80% of your allowance and again at 100%.



Moving from other providers


I'm on a sim only 30 day plan with my current network, what do I do?
Sign up to GoMo. After you port over, you will received a final bill from your current provider will the remaining balance.


Do I need to tell my current network I'm leaving?
No, but if you are in a 12/18 contract you will be charged the remainder.


My handset is locked to a network, what do I do?
If your handset is locked to your current provider, you will need to contact them to get a handset unlock code. Once your handset is unlocked, you will be able to pop your Ion Sim into your phone and use as normal.


How long does the moving process take?
Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from.


What day will my number move to GoMo?
Your number will start to move to GoMo on the date and time you selected. It will take up to 24 hours to complete from this time. If you need to change this time, login to gomo.ie account and change the date.


I have WiFi Calling on Eir/Vodafone, does GoMo have it?
No. You can use the 80GB data to use whatsapp or other apps for calls as a a fallback.


Roaming


Is roaming included in the plan?
Yes, EU roaming is included for full balance of calls and texts with 10GB of data.


Can I use data outside EU?
Yes, but you will be charged separately or you can buy a 1GB addon.


What are the roaming rates outside of the addon?
If you exceed your roaming allowance, you will be charged at 99c per day for 250MB, 2c per MB / €20.48 per GB thereafter.


Support


If I have a problem, can I go to a store?
No. GoMo only has online webchat support based in Limerick. Its available 7 days.


Where do I go if I need support?
https://gomo.ie/contact/


Phone Number: 1800 210 342
https://gomo.ie/code-of-practice/


How do I order a replacement SIM?
If your SIM has been lost, stolen or damaged, chat to webchat to order a replacement SIM.
Once the replacement SIM arrives, contact webchat to arrange sim activation.


An 085 number is displayed in my phone settings, even after porting?
On android phones, the original number on the sim is displayed.
On iPhone, this number can be changed in the settings app.
This number will not effect any calls/SMS or apps.


The GoMo sim card, has a new sim pin?
The sim pin can be changed in the security settings on your phone. You can disable it also if you prefer.


In my GoMo online account, its not my number shown?
After you port, your number will appear here. The 085 number displayed, is the original number assigned to the sim card.


How do I switch off voicemail?
Dial ##002# to cancel diverts. This doesn't switch off voicemail completely, but the only way to leave a voicemail is to dial 5 after the prefix. See Diverts FAQ for more info


Where can I check my call history?
Full usage is provide on the monthly bill. View at my.gomo.ie/myBills


When do I get my bill?
Bills are issued on the 1st of each month?


When does my card get charged each month?
7 days after the bill is issued.



Business Use


Can I sign up to this plan to use for my business?
No, its against the t&c's. You could be removed if they believe you are using it for business use.