Now ye're talking - to a Hotelier

Up Donegal · 13-03-2019 3:01am

If someone came to your hotel at, say, 2, 3, or 4 o'clock in the morning looking for a room, would you admit them and would they have to pay the full cost of the room?

wonski · 13-03-2019 3:22am

I'm a hotelier, AMA wrote: »

Im not sure if we are talking about the same company. Capita Customer Solutions is the one Failte Ireland use. They are a very good operator in my experience

Same company I worked for in the UK managing DWP files... They are everywhere and know everything about everything. Plus few scandals.

They are good operators. And that's all

And they are good at securing public funded contracts too somehow

While highly regarded by businesses, not so by regular Joe's...

Some good info here, thanks for posting.

d8491prj5boyvg · 13-03-2019 9:00am

I'm a hotelier, AMA wrote: »

Im not even gonna go there with the Brennans LOL

Ok so lets break it down. Cleaning a room costs an average of €10 euro. This cost includes the staff wages, the cost of using new linen and the cost of replenishing the Teas / Coffees / Shampoo / Shower Gel / Soap, etc ...

So you clean the room once costing 10 euro, then you sell it for 20 euro and then you clean it again after that person leaves so it costs you another 10 euro. So .... - 10 euro cost + 20 euro revenue - 10 euro cost = zero. So you made no money on that room

But ... if you dont sell that room that night, then its still a clean room that you will have to sell tomorrow. And say you sell that room for 70 euro and then clean it the following morning. So in this scenario - 10 euro cost + 70 euro revenue - 10 euro cost = 50 euro. So you went from selling a room and making zero profit .... to selling the same room a day later and making 50 euro profit.

why can't you sell it both nights? And sell it for 25e the first night. 75e profit instead of 70. There is a risk to waiting last minute and very few are willing to take it so that will ensure a strong stream of reservations remains

I'm a hotelier, AMA · 13-03-2019 11:06am

Up Donegal wrote: »

Have you ever knowingly taken a booking for a room knowing that it was going to be used as a meeting place for an illicit encounter?

No but you get a sense for what may be transpiring by the way people book the rooms ie: comment on the reservation " can i check in early ... i have a meeting to get ready for "

:D

I'm a hotelier, AMA · 13-03-2019 11:07am

Up Donegal wrote: »

If someone came to your hotel at, say, 2, 3, or 4 o'clock in the morning looking for a room, would you admit them and would they have to pay the full cost of the room?

as long as they seemed ok then yes you would sell them a room but they would still have to check-out at 12pm as normal

I'm a hotelier, AMA · 13-03-2019 11:08am

wonski wrote: »

Same company I worked for in the UK managing DWP files... They are everywhere and know everything about everything. Plus few scandals.

They are good operators. And that's all And they are good at securing public funded contracts too somehow

While highly regarded by businesses, not so by regular Joe's...

Some good info here, thanks for posting.

The people that work for them that do the grading - they are all former hoteliers so ive never had any major issues with them

Up Donegal · 13-03-2019 4:26pm

I'm a hotelier, AMA wrote: »

No but you get a sense for what may be transpiring by the way people book the rooms ie: comment on the reservation " can i check in early ... i have a meeting to get ready for " :D

Further to my earlier question, would you take such a booking if, let's say, you personally knew one or both the parties and knew they were married to someone else or had partners etc?

I'm a hotelier, AMA · 13-03-2019 5:29pm

Up Donegal wrote: »

Further to my earlier question, would you take such a booking if, let's say, you personally knew one or both the parties and knew they were married to someone else or had partners etc?

I think that's more of a moral question you are asking as opposed to a hotelier one to be fair. It wouldn't be my place to judge people or question the reasons / ramifications of decisions that they make, regardless of whether they rented a hotel room from you or not

Up Donegal · 14-03-2019 12:25pm

I'm a hotelier, AMA wrote: »

I think that's more of a moral question you are asking as opposed to a hotelier one to be fair. It wouldn't be my place to judge people or question the reasons / ramifications of decisions that they make, regardless of whether they rented a hotel room from you or not

I see where you're coming from.
Thanks for the reply anyway.

Boards.ie: Niamh · 15-03-2019 5:47pm

I want to say a huge thanks to our hotelier guest who has really given some great insights into hotel life, it's been an eye opener!

I'll close this up now, no doubt he has a very busy weekend ahead if he's working.

Thanks for all the questions too

Now ye're talking - to a Hotelier

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