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14-04-2019, 07:52   #46
gomara
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Customer Care

I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.
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14-04-2019, 13:53   #47
corks finest
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I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.
You should take up gambling _ sure winner,I went through months of hell with them
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14-04-2019, 15:09   #48
colmtheperson
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Originally Posted by GBX View Post

^Free eir Sport available until 31/05/19.
Hmm I wonder what happens in June
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14-04-2019, 16:37   #49
podgeandrodge
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Originally Posted by fixxxer View Post
Again, if people want the 12 months deal you cant go to the shop and get it, its in the T&C linked earlier.
A relation got it in the shop (the 9.99 for 12 months with b/b)
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15-04-2019, 08:19   #50
m8
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Originally Posted by gomara View Post
I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.
Do you work for EIR?
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15-04-2019, 10:40   #51
bromley52
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Has anyone with Eir or who has been with Eir for mobile only had issues with customer service?
I'm currently on Vodafone Student PAUG and dont want to leave it if Eir are truly as bad as people are saying.
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15-04-2019, 11:06   #52
Bawnmore
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I've been with Eir in every conceivable variation (mobile online, mobile/landline/bb etc). The actual service has for the most part always been fine - very few times where something has been down. The issue is if something goes wrong, it's an absolute nightmare to sort through customer service.

Example recently was that my wife bought a phone on bill and they assured us int he shop the bill amount would stay the same as what she was paying previously. This of course didn't follow through on the 1st bill and it took 4 months to sort it out in total, with more 1 hour+ waiting time calls made that I'll like to even think back on.

That said, I wanted to change my package to the deal from this thread this morning and while I did spend 30 minutes waiting, I got through to someone in Cork who got our overall bill (broadband/landline/2 x mobile) down from 135 p/m to 54 p/m in about 5 minutes. So something may be changing.
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15-04-2019, 11:26   #53
MOH
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Originally Posted by bromley52 View Post
Has anyone with Eir or who has been with Eir for mobile only had issues with customer service?
I'm currently on Vodafone Student PAUG and dont want to leave it if Eir are truly as bad as people are saying.
I was with Meteor (owned by Eir, just before they rolled them into one) , so presume it was the same "customer service".
They unilaterally changed the terms of my contract and increased the price, repeatedly failed to show any justification for the price increase, claimed they didn't have a copy of my contract, overcharged me for 6 months while dispute was ongoing. Eventually I cancelled the DD (confirmed in writing with them before and after that I was cancelling it and why) and paid correct amount manually every month - 3 months later they set up a new DD mandate without my permission, had to blacklist them with my bank to prevent them doing it again.

They fleeced me before on a landline too, charged me a connection fee which wasn't due, after telling me it wouldn't apply before I signed up. Then threatened to sue me for a disconnection fee if I didn't pay up.

If they were my only option I'd get two tin cans and a piece of string instead. Avoid them like the plague.
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15-04-2019, 12:14   #54
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i'm with them myself for mobile service since god knows when and have never had any issues, maybe i'm just lucky.
Parents have BB & phone with them and barring a few issues on contention rates that i had to sort for them over phone which yes was to India its not been too bad at all. They had Sky BB previous to that and it was similar issues and similar outcome for fixes tbh.
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15-04-2019, 16:19   #55
Bazzy
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We've Fibre to the home with them landline unlimited calls and got the free sports on our sky box

I am on pay as you go with them and herself was on sim only for 24.99 a month

Rang and ordered two sims got thru ok a call centre in cork and they got ordered 9.99 a month

I rang for loyalty a while ago our contract was nearly up and went off to ponder and to be fair they called me back to follow up

Havent had many more problems the f2000 modem is a piece of gack but ringing eir is not going to reengineer that for me!!
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15-04-2019, 16:35   #56
banchang
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Can you keep your own number if you move to this Eir deal ?
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15-04-2019, 16:35   #57
whiteshorts
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Originally Posted by colmtheperson View Post
Hmm I wonder what happens in June
Obviously reading your quote!
Now to end July as per website.

Free eir Sport available until 31/07/19.
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15-04-2019, 16:36   #58
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Can you keep your own number if you move to this Eir deal ?
Yes
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15-04-2019, 16:58   #59
coldfire1x
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Worst customer service ever. I am with Meteor sim only plan for some time and before that for years on bill pay. Never had much issues contacting CS before.

Once it changed to Eir, cant seem to get hold of them.

28th Nov 2018 - There was some sort of deal on Sim only plan. Tried to contact through phone, never got through even once. Then tried the chat and after more waiting, finally found someone.

Explained that I am on a old sim only plan and now want to go to the new plan. He again started taking details of everything, addredd, direct debit... etc even though everything was there in the system. I asked why, he said the only way to do it is setup a new order and cancel old. So he supposedly did what was required (took 40-45 min on chat), I got a confirmation mail as well about the order as well.

April 2019 - New order still pending - nothing changed, not sure what happened to it. Still on old plan. Tried to contact again through chat and they said you have to call sales team. Sales team never picks up the phone. In the end I just give up.
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15-04-2019, 17:52   #60
gomara
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Absolutely don’t work for EiR, I have no connection to them whatsoever other then as a customer, but I felt I needed to provide a slightly more balanced opinion on the service as I’ve experienced it..... it seems everyone who has experienced ok service is ‘lucky’. Maybe that’s true but keep an open mind, there are plenty of competitors who’d love to slag off Eir here too

Last edited by gomara; 15-04-2019 at 17:58.
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