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TFI Leap Card Guide & FAQ (Updated Jan 2020)

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Comments

  • #182
    AndrewJRenko
    Registered Users Posts: 28,324 ✭✭✭✭AndrewJRenko


    Redsoxfan wrote: »
    Sorry if the information is here somewhere, but I haven't been able to find it.

    I have a Leap Card and use the Android Top Up app, linked to a debit card that I have since cancelled.

    I see no option to add or remove payment cards on the app.

    I went to LeapCard.ie and was able to remove the old card, but I cannot see how to add a new one.

    Any suggestions?
    I'm pretty sure that I've replaced credit cards (not debit) on the app over the past year or so, but I can't recall exactly how I did it. I don't recall any issues arising.


  • #183
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    You need to remove it as a payment option. You can only do this while making a purchase on the app, select whatever suggests you can pay with an alternative card.


  • #184
    loyatemu
    Registered Users Posts: 14,716 ✭✭✭✭loyatemu


    one of the kids has turned 16 so I understand he has to get a personalised Leap Card now - does he personally have to go to Connolly to get this or can I just bring in his passport on his behalf?


  • #185
    Curb Your Enthusiasm
    Registered Users Posts: 3,461 ✭✭✭Curb Your Enthusiasm


    Can anyone explain to me why the NTA haven't included push notifications on the Real Time app? As in, you select your favourite stops, and the app will send you push notifications when services are delayed or cancelled. Sick of getting no information from Bus Eireann when they decide to cancel buses or when they are severely delayed.


  • #186
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    loyatemu wrote: »
    one of the kids has turned 16 so I understand he has to get a personalised Leap Card now - does he personally have to go to Connolly to get this or can I just bring in his passport on his behalf?
    The personalised card has a photo, so I suspect you need to go to one of the designated locations.


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  • #187
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    When do you use the leap card validator on Dublin bus rather than use the drivers machine?


  • #188
    Stephen15
    Closed Accounts Posts: 7,907 ✭✭✭Stephen15


    Gael23 wrote: »
    When do you use the leap card validator on Dublin bus rather than use the drivers machine?

    When going on a journey over 13 stages


  • #189
    Curb Your Enthusiasm
    Registered Users Posts: 3,461 ✭✭✭Curb Your Enthusiasm


    Stephen15 wrote: »
    Gael23 wrote: »
    When do you use the leap card validator on Dublin bus rather than use the drivers machine?

    When going on a journey over 13 stages

    Why don't they just introduce a single flat timed fare or tap-on and tap-off so the fare is calculated automatically? This nonsense of having to chat with the driver to get your ticket just delays journeys and is clearly evident in places like Cork especially, where there isn't even a right hand validator.


  • #190
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    Stephen15 wrote: »
    When going on a journey over 13 stages

    I went from Westmoreland St to the airport on the 16 recently and the driver said to use his machine. I thought that one was the validatior


  • #191
    Stephen15
    Closed Accounts Posts: 7,907 ✭✭✭Stephen15


    Gael23 wrote: »
    I went from Westmoreland St to the airport on the 16 recently and the driver said to use his machine. I thought that one was the validatior

    Maybe the validator was broken?


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  • #192
    oneilla
    Registered Users Posts: 1,168 ✭✭✭oneilla


    Was in a Centra recently where the person ahead of me asked for €6 top-up. Cashier topped it up and the customer paid €6.

    I asked the LeapCard Twitter account about this and was told that Payzone top-ups are only in €5 amounts. In a different shop I asked to top-up by €6 and was told the same.

    So, is it actually possible to top-up in increments other than (but over) €5 and cashiers in shops don't know this? :confused:


  • #193
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    I thought it was a minimum of €5, not multiples of €5.


  • #194
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    No I think thats correct, its 5,10,15,20 etc. Same on the Luas/Dart ticket machines


  • #195
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,523 Mod ✭✭✭✭L1011


    Gael23 wrote: »
    No I think thats correct, its 5,10,15,20 etc. Same on the Luas/Dart ticket machines

    Luas machines allow any amount >5. It has buttons for multiples of 5 and then a button for whatever you put in.

    I haven't used an Irish Rail one in some time so not sure if they offer the same.


  • #196
    Qrt
    Registered Users Posts: 1,622 ✭✭✭Qrt


    L1011 wrote: »
    Luas machines allow any amount >5. It has buttons for multiples of 5 and then a button for whatever you put in.

    I haven't used an Irish Rail one in some time so not sure if they offer the same.

    Don’t forget the cash and go option, you can top up by 7.40 if you so wish.


  • #197
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,523 Mod ✭✭✭✭L1011


    Qrt wrote: »
    Don’t forget the cash and go option, you can top up by 7.40 if you so wish.

    That was precisely what I was posting about.


  • #198
    oneilla
    Registered Users Posts: 1,168 ✭✭✭oneilla


    So, if it's possible to top-up any amount over €5 at a Luas stop does anyone know if it's technically possible to do same at a Payzone outlet? (regardless of what the newsagent's cashier says...)


  • #199
    G_R
    Moderators, Education Moderators Posts: 5,022 Mod ✭✭✭✭G_R


    oneilla wrote: »
    So, if it's possible to top-up any ammount over €5 at a Luas stop does anyone know if it's technically possible to do same at a Payzone outlet? (regardless of what the newsagent's cashier says...)

    I'm relatively certain I've put a fiver on the card before


  • #200
    oneilla
    Registered Users Posts: 1,168 ✭✭✭oneilla


    G_R wrote: »
    I'm relatively certain I've put a fiver on the card before

    I'm looking to top-up by uneven amounts over €5 at a Payzone eg. €6.25


  • #201
    AndrewJRenko
    Registered Users Posts: 28,324 ✭✭✭✭AndrewJRenko


    Curb Your Enthusiasm wrote: »
    Why don't they just introduce a single flat timed fare or tap-on and tap-off so the fare is calculated automatically? This nonsense of having to chat with the driver to get your ticket just delays journeys and is clearly evident in places like Cork especially, where there isn't even a right hand validator.
    I guess that the ticket machines aren't GPS enabled, so they don't know what stop you are at when you tag on or off.


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  • #202
    FortuneChip
    Registered Users Posts: 2,744 ✭✭✭FortuneChip


    My leapcard went kaput when out yesterday, the card wasn’t being recognized by bus, luas or in shops etc, despite having a balance.

    As I was out, and traveling more that day, I just bought a new card.

    Can I transfer the balance from my previous card over to my new one? (Both cards are registered to me)


  • #203
    FortuneChip
    Registered Users Posts: 2,744 ✭✭✭FortuneChip


    My leapcard went kaput when out yesterday, the card wasn’t being recognized by bus, luas or in shops etc, despite having a balance.

    As I was out, and traveling more that day, I just bought a new card.

    Can I transfer the balance from my previous card over to my new one? (Both cards are registered to me)


  • #204
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    Drop Leap Card an email and they should be able to sort you out.


  • #205
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    FortuneChip wrote: »
    My leapcard went kaput when out yesterday, the card wasn’t being recognized by bus, luas or in shops etc, despite having a balance.

    As I was out, and traveling more that day, I just bought a new card.

    Can I transfer the balance from my previous card over to my new one? (Both cards are registered to me)

    Ring the leap card helpline and they will transfer the balance. They would have sent you a new card for free.


  • #206
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    They cant. It's either refund or replace. Seeing as you've got a new card, just get it refunded.


  • #207
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    What happens if you forget to tag off the Luas?


  • #208
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    Gael23 wrote: »
    What happens if you forget to tag off the Luas?

    On a bus, you don't need to tag off.

    On a tram or train, you get charged the maximum fare for that service.


  • #209
    Gael23
    Registered Users Posts: 12,086 ✭✭✭✭Gael23


    I think I only lost something like 15 cent.

    Does anyone have info on the LUAS taxsaver, I don’t fully understand it. I spend approx €20 a week on my leap card. The majority of my salary is taxed at 20% with less than €1k in the 40% band. Would there be any saving in a taxsaver ticket?


  • #210
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    The saving you make is at the highest tax rate you pay. Your employer needs to take part in the scheme.

    www.taxsaver.ie


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  • #211
    belfast stephen
    Registered Users Posts: 168 ✭✭belfast stephen


    Learn Card Top up Galway

    Can you put Red – 24 Hour Adult on a leap card by topping up on a Bus Éireann city service and does a 24 hour mean 24 hour I.e if I top up at 5pm on a Sunday 24 hours would be to 5pm Monday


This discussion has been closed.
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