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Hive Active Heating etc

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Comments

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    #62
    bidiots
    Registered Users Posts: 1,490 ✭✭✭bidiots


    Hold on, surely there's a way around that?


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    #63
    Doodah7
    Registered Users Posts: 3,721 ✭✭✭Doodah7


    What about Hives purchased in Curry's or Maplins here?? You can be certain that they are UK stock just shipped over. As are the Bord Gais Hives also when you think about it as there is no way that BGE are getting separately manufactured products....

    Can you not put in any random UK postcode?


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    #64
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    tallpaul wrote: »
    Can you not put in any random UK postcode?

    Yup.

    And if it fails, back to the retailer (Amazon) at that point.


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    #65
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    MackMack wrote: »
    I rang Hive Ireland today about the problem registering the app.

    UK Postcode, ring Hive UK using Skype if you need support


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    #66
    MackMack
    Registered Users Posts: 122 ✭✭MackMack


    According to the guy on the phone, the ones that BG install, the installer gets the app up and running using their code and it's fully supported by BG Ireland. There is no support from BG Ireland on any self installed Hives regardless of where they come from so you'll have the same problem if you need any warranty work done on ones bought from Maplins or Curry's. The address used for the app is where any replacements will get sent so there's no point using a random address.

    He also said that they've been onto Amazon already to get them to stop sending them over here. I'm obviously not the only one that's had this problem.


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    #67
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    MackMack wrote: »
    According to the guy on the phone, the ones that BG install, the installer gets the app up and running using their code and it's fully supported by BG Ireland. There is no support from BG Ireland on any self installed Hives regardless of where they come from so you'll have the same problem if you need any warranty work done on ones bought from Maplins or Curry's. The address used for the app is where any replacements will get sent so there's no point using a random address.

    He also said that they've been onto Amazon already to get them to stop sending them over here. I'm obviously not the only one that's had this problem.

    Personally, I don't particularly want or need support from BG Ireland. The one problem I had setting my account up was fixed over the phone by Hive support in the UK in minutes. If I have a warranty issue, I'll take it up with the retailer (Amazon).

    To be honest I think BG Ireland are a being a little disingenuous here. It would be like Harvey Norman telling you they can't provide any warranty support for the sofa you bought in DFS, it's not a surprise. You go back to DFS.


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    #68
    MackMack
    Registered Users Posts: 122 ✭✭MackMack


    Ya, but at least if something goes wrong with the BG one they'll come out to fix it. With the Amazon one you'll have to take them off the walls, box it up and send it back to the UK, not great if it goes wrong in the middle of winter. Icould just do without that hassle.


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    #69
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    MackMack wrote: »
    Ya, but at least if something goes wrong with the BG one they'll come out to fix it. With the Amazon one you'll have to take them off the walls, box it up and send it back to the UK, not great if it goes wrong in the middle of winter. Icould just do without that hassle.

    I'd bet you they won't 'fix it', they may replace, they may return it to Hive for replacement but I can't imagine for a second your average BG installer is going to take your hive to pieces to troubleshoot a dry joint on the motherboard.


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    #70
    MackMack
    Registered Users Posts: 122 ✭✭MackMack


    I don't have a doubt that all they'd do is a quick troubleshoot and then start replacing rather than fixing. But it's still a lot better than sending it back to the UK yourself.


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    #71
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    MackMack wrote: »
    I don't have a doubt that all they'd do is a quick troubleshoot and then start replacing rather than fixing. But it's still a lot better than sending it back to the UK yourself.

    If BG come out and replace on the spot, you're probably right. If BG come out and tell you they need to return your device to Hive, I'd prefer to take my chances with Amazon returns.

    Don't get me wrong, I'm not trying to tell you buying from BG is the wrong thing. It's the easiest route for many people and there's undoubtedly value to that. How much value is for the customer to decide. The only thing I take slight issue with is a BG sales bod telling someone you have to buy from us or bogeymen......

    However you decide to purchase, I'm fairly certain you'll be pleased with the product.


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    #72
    Doodah7
    Registered Users Posts: 3,721 ✭✭✭Doodah7


    Bullcrap from BG. All they know about this product is what they have been taught on the installation course. The ONLY reason they have the Hive is one gas company linking up with another.

    On installation they obviously have their own backend to 'register' the Hives. Other than that, these are identical out of the box. You can into any Currys here and buy them. They will be identical to those bought on Amazon or elsewhere.

    The only good thing about the BG offer is the installation and even that is inferior to British Gas as they offer multizone which BG seems completely ignorant of.


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    #73
    oinkely
    Registered Users Posts: 945 ✭✭✭oinkely


    tallpaul wrote: »
    The only good thing about the BG offer is the installation and even that is inferior to British Gas as they offer multizone which BG seems completely ignorant of.

    Yep, phoned them up to enquire about getting a hive for a three zone set up. Up, down & HW, not difficult. "Hive doesn't do that" i was told. I then said they do, I can buy it on amazon, she said no you can't they only do one zone and HW. Really not a good advertisement. Needless to say i didn't proceed with the conversation.


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    #74
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    It's quite unbelievable that they know nothing about a product they are the sole official suppliers of


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    #75
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    Officer Giggles wrote: »
    It's quite unbelievable that they know nothing about a product they are the sole official suppliers of

    I'd guess the script only covers the single Hive product BG supply.


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    #76
    GatsbyGal
    Registered Users Posts: 174 ✭✭GatsbyGal


    So thinking of signing up to the BG hive deal. We have upstairs heat and water together and then separate heat downstairs. Will the hive work for us? The timer on our boiler no longer rotates automatically/works. Would this need to be fixed before a hive install I wonder?


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    #77
    bidiots
    Registered Users Posts: 1,490 ✭✭✭bidiots


    Graham wrote: »
    UK Postcode, ring Hive UK using Skype if you need support

    Graham, what postcode did you use?


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    #78
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    bidiots wrote: »
    Graham, what postcode did you use?

    My Nan's old address but that's probably not helpful for you :)

    Completely at random, here's a UK street address and postcode:

    Hagley Rd, Birmingham B16 8PF


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    #79
    THE ALM
    Registered Users Posts: 1,596 ✭✭✭THE ALM


    Just waiting on a electrician getting back to me about wiring this up so thought I would make a start and get the hub connected and registered. Got app and registered OK, have brother in London so have an address to use. Hub lights just flashing amber and orange so going to have to call support. I am wondering for those who self installed and had to contact support, did you mention you are in Ireland? Initially seem to connect OK, then got message about firmware update and now just the flashing lights. Is there a way to do a factory reset on these?


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    #80
    THE ALM
    Registered Users Posts: 1,596 ✭✭✭THE ALM


    THE ALM wrote: »
    Just waiting on a electrician getting back to me about wiring this up so thought I would make a start and get the hub connected and registered. Got app and registered OK, have brother in London so have an address to use. Hub lights just flashing amber and orange so going to have to call support. I am wondering for those who self installed and had to contact support, did you mention you are in Ireland? Initially seem to connect OK, then got message about firmware update and now just the flashing lights. Is there a way to do a factory reset on these?

    Well having just left it it seems to have connected so that is the hub and app up and running. Just wait to hear from the spark to see what is what.


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    #81
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    When my hive is installed the controller will replace my clock but what replaces my current thermostat if the hive is wireless


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    #82
    ted1
    Registered Users Posts: 23,259 ✭✭✭✭ted1


    Officer Giggles wrote: »
    When my hive is installed the controller will replace my clock but what replaces my current thermostat if the hive is wireless

    The hive will replace the thermostat.


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    #83
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    ted1 wrote: »
    The hive will replace the thermostat.

    The Hive is Wireless, what physically replaces my old termostat which is screwed onto the wall


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    #84
    ted1
    Registered Users Posts: 23,259 ✭✭✭✭ted1


    Officer Giggles wrote: »
    The Hive is Wireless, what physically replaces my old termostat which is screwed onto the wall
    The hive is a thermostat. You can place it anywhere you want. So you can replace your existing one in the same location or in a different location.


    If you buy a new car what replaces your old car on the drive way.?


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    #85
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    ted1 wrote: »
    The hive is a thermostat. You can place it anywhere you want. So you can replace your existing one in the same location or in a different location.


    If you buy a new car what replaces your old car on the drive way.?

    What happens to the current wired thermostat if the Hive is Wireless and I want to put it on the kitchen table

    If you buy a new car and leave your old car in the driveway how do you get the new car in


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    #86
    ted1
    Registered Users Posts: 23,259 ✭✭✭✭ted1


    Officer Giggles wrote: »
    What happens to the current wired thermostat if the Hive is Wireless and I want to put it on the kitchen table

    If you buy a new car and leave your old car in the driveway how do you get the new car in

    Throw the old one in the bin. Is it not obvious that if you are getting a new one that the old one is of no use.


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    #87
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    ted1 wrote: »
    Throw the old one in the bin. Is it not obvious that if you are getting a new one that the old one is of no use.

    That's not what I am asking, I am replacing a wired thermostat with a wireless thermostat, if I remove the wired thermostat there will be wires on show, does the Hive have something like the Netatmo where you have to connect something to these wires to allow your new thermostat become wireless or do the old wires get removed and I plaster over the hole


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    #88
    ted1
    Registered Users Posts: 23,259 ✭✭✭✭ted1


    Officer Giggles wrote: »
    That's not what I am asking, I am replacing a wired thermostat with a wireless thermostat, if I remove the wired thermostat there will be wires on show, does the Hive have something like the Netatmo where you have to connect something to these wires to allow your new thermostat become wireless or do the old wires get removed and I plaster over the hole
    You can pull out the wire, cut it, push it back into the wall.


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    #89
    Officer Giggles
    Registered Users Posts: 1,677 ✭✭✭Officer Giggles


    ted1 wrote: »
    You can pull out the wire, cut it, push it back into the wall.

    Sound cheers ðŸ‘


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    #90
    THE ALM
    Registered Users Posts: 1,596 ✭✭✭THE ALM


    For those with Hive and using Alexa, this may be of interest, due out in March.


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    #91
    pm1977x
    Registered Users Posts: 1,213 ✭✭✭pm1977x


    THE ALM wrote: »
    For those with Hive and using Alexa, this may be of interest, due out in March.

    Is it not possible to control the current Hive plug via Alexa?


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