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26-01-2021, 21:40   #3676
Beric Dondarrion
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Originally Posted by paulie1983 View Post
Yeah but a week later no reply from them I'm guessing they are busy but seems to be allot of guessing the value of items.
Looks to be the case. I've read back through the thread and emailed the ecommchargequery@anpost.ie address now too.

Will see what happens.
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26-01-2021, 22:27   #3677
Car99
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Buy nothing from the UK until all this is sorted out unless it sold by a company registered for Irish Vat.
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26-01-2021, 22:48   #3678
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Got caught for customs with AddressPal tonight as I didn't realise the €6 minimum collection fee was gone. They caught me for a declared value of €17.95 (which is spot on. Either a good guess of they looked up the price on Amazon) + €6.50 AP fee so it ended up costing me €8.54 (€5.04 VAT for Revenue & €3.50 for An Post).

The portal for paying online was flawless though. Took 30 seconds and only one attempt to pay. Maybe there are only issues with it during the day and it's better to try at night when it's less busy?
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26-01-2021, 22:51   #3679
cena
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Yeah but a week later no reply from them I'm guessing they are busy but seems to be allot of guessing the value of items.
This whole Brexit is going to ruin Ireland
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26-01-2021, 23:47   #3680
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They're annoying inconsistent it seems.

I had one order worth £48 that shipped on the 17th, was checked in and charged promptly (19th) and arrived with no customs fees at all on the 25th (likely got lucky).

Another order though worth £29 that arrived with them on the 8th wasn't checked in until the 19th, moved slowly to the Dublin Hub and then only this morning got moved to the "Storage Warehouse". Haven't received the customs notice yet so hopefully that at least comes soon to get it over with.
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27-01-2021, 00:00   #3681
bb12
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ordered online from a uk retailer on the 19th. item was delivered to addresspal on the 20th(complete with photo of drop off by the courier). am expecting fees of about €32 from addresspal but have heard nothing from them yet.

considering amazon have taken away a lot of their parcels from anpost, i would have thought they'd be a bit quicker at this stage
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27-01-2021, 02:17   #3682
nialler1978
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Originally Posted by Oat23 View Post
Got caught for customs with AddressPal tonight as I didn't realise the €6 minimum collection fee was gone. They caught me for a declared value of €17.95 (which is spot on. Either a good guess of they looked up the price on Amazon) + €6.50 AP fee so it ended up costing me €8.54 (€5.04 VAT for Revenue & €3.50 for An Post).

The portal for paying online was flawless though. Took 30 seconds and only one attempt to pay. Maybe there are only issues with it during the day and it's better to try at night when it's less busy?
Revenue are the most efficient branch of government in this country, provided it is payment. It is the one thing that we can do perfectly and execute with precision, it is instant and is monitored closely. We get this so right, but nothing else.

or maybe the TV licence, which is essentially revenue.

this whole mess with addresspal is our doing, the UK have our VAT and dont give a toss. We are causing all of this (we, as in our chancellor to stick it back to the UK, what wonderful negotiators we had with Coveney, another "Blinder").
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27-01-2021, 07:37   #3683
TimHorton
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Buy nothing from the UK until all this is sorted out unless it sold by a company registered for Irish Vat.
So what are you expecting UK Business to do for the tiny ROI Market?
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27-01-2021, 08:36   #3684
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In fairness, it will end up costing the UK. I can't see me buying anything else from there unless the company handles ROI VAT like Amazon do
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27-01-2021, 09:53   #3685
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Originally Posted by el Fenomeno View Post
Just to follow up on this - I don't know if you've had any update lately - but anyway here's what happened with mine.

USPS was never marked as delivered. Last update I had was "Awaiting Delivery Scan" on 3 January.

The package finally showed up on my AddressPal account on 12 January (the USPS tracking never updated and still shows "Awaiting Delivery Scan" as we speak).

It was delivered to Kilkenny today.
Thabks - yes I got something similar notified to me yesterday - usps never updated, I never received a notification from AP that the parcel had been received in NY, but I got a message yesterday saying it had been received in ireland and was due for delivery in the next 3 days.

Bizarre stuff.

So the net effect is I got my uk package eventually, my 2 us packages seem to be en route.

It may all work out in the wash but there are huge improvements needed if AP is to be come a viable option. No one minds paying charges if the service is good (particularly query management) and the charges are accurate.

Its whether they can retain business long enough to implement the necessary changes to reach those targets for the public in general that is the big question.

Funnily enough I actually believe there would have been this big a mess (or at least maybe a slightly smaller but still big mess) even if there was no covid. Not much you can say that about these days!!!!

Last edited by BoboDub; 27-01-2021 at 09:57.
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27-01-2021, 11:14   #3686
Oat23
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Originally Posted by nialler1978 View Post
Revenue are the most efficient branch of government in this country, provided it is payment. It is the one thing that we can do perfectly and execute with precision, it is instant and is monitored closely. We get this so right, but nothing else.

It is An Post you pay though, not Revenue. AP collect it for Revenue and a lot of people are having problems with the payment portal not working.
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27-01-2021, 11:45   #3687
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Finally got an AP tracking number this morning, Royal Mail delivered it to the beacon a week ago, will see how long the journey takes now...
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27-01-2021, 12:43   #3688
Car99
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Originally Posted by TimHorton View Post
So what are you expecting UK Business to do for the tiny ROI Market?
Tim I'm expecting nothing from the UK with regards to Ireland , what I'm saying is until the new systems are running smoothly and you can accurately know the end cost of an item you are purchasing you should buy nothing from the UK. It's not worth the delay or hassle at the moment to MAYBE save a few euro.
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27-01-2021, 12:49   #3689
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My US Addresspal arrived in AP NJ on 6 Jan was processed 14 days after arrival. I now have a tracking number. Just a bit of info to let anyone waiting know the current situation.
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27-01-2021, 13:22   #3690
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Originally Posted by Car99 View Post
My US Addresspal arrived in AP NJ on 6 Jan was processed 14 days after arrival. I now have a tracking number. Just a bit of info to let anyone waiting know the current situation.
Was it "Delivered to Agent" to agent by any chance? Thats what I see on my USPS parcel tracking that was delivered on the 19th Jan
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