blueface phones locked?

I've a panasonic phone from them and this sort of thing has really pissed me off.

One way of doing it is disconnecting the modem from the internet (so it can't pull config file) yet can use the network and then do a factory reset and see what happens. See if that will work, as the config file would be unreachable, that's my guess. Panasonic won't deal with support, its the carriers that do that apparently.

@Marathont: If you remember can you please share how you did it as it would be really appreciated

With regard to the legality of this, if you own a mobile phone for example you are 100% legally /edit/ allowed to get it unlocked. So if you own the phone from Blueface and your not in a contract, well then I don't see anything illegal about it.

I had an argument with them about them locking equipment. They'd give the user account details, but not the admin ones. I find them a good company to deal with, in fairness it hasn't gone down in a while (by their standards), but locking down equipment really annoys me. Especially if you want to configure it with say your own pbx and still use them.

The fact that they don't do proper direct debit facilities really bugs me though. Their marketing themselves mostly at business customers, yet don't have proper direct debits . They've the most complicated DD's in the country, and I've seen some fairly ****ed up DDs in my lifetime!

Over the last few months I've had to chase them back on issues that were their own fault (bugs on their systems etc.), then someone would just "forget" to follow-up with you. VoIP is good technology, justs needs to be taken seriously.

/Sorry for the rant!

(Also did anyone notice that they changed their terms of service without notification. Have a look back of archive.org and see. They have 12 month contracts now!)

marathont wrote: »

I cant remember fully how I did it, but here is what I do remeber:

The key thing was to disconnect the phone from the internet. Everytime the phone boots it connects to an ftp server and downloads the blueface settings.

I was able to reset to factory defaults or at least reset the administrator password. This may have been done by some combination of key presses on the handset.

I was then able to access the web admin access, In here I disabled the setting to download new settings at boot. I think it was called ftp provisioning or something.

I was then able to put in whatever settings I wanted. I switched to Goldfish and the phone is working grand ever since.

Thanks- I'll try that later on. Just hope they haven't changed the menus or something so there is no factory default setting!

How did you get on wexpin?

+1 with you re the billing process

On the Panasonic KX-UT113 I have, they seem to have removed the default menu. I found Network Defaults but not Default as per the manual. I tried doing a user and admin password reset using a code from the manual when I have internet turned off but network on, but still not joy, User: admin, Password: adminpass wouldn't work, neither would User: user and blank password.

Anyone recently manage to get this going? Blueface are really getting to me now. It just shows that they have to lock down equipment to keep the customers :eek:

Thanks guys

wexpin wrote: »

Hi Mr G,

no I had no look on this either... :-(

Dunno what to do about it, as I have about 5 phones in total from blueface and they are all locked it looks like I've no choice but to stick with them no for the future. What cr&p setup to be honest.

Does anyone know how to call another handset using this phone, i.e. i have 4 lines and on the other phones (which I think offhand are also panansonic) its possible to all the other handsets (without having a call to transfer) but I can't seem to see this option on the KX-UT113

thanks!

I remember there being an option to do a factory reset, but when I did that a few months ago it pulled the config file back as the internet was still connected to the router,

There might be a short code, I tried one from the admin menu by Settings > # and three numbers, did nothing though

You might be able to do a IP to IP call but I doubt it. I know blueface can add internal extensions so 1000 could ring one phone etc etc.

I'm glad its just the one phone I have from them.

I will try and pick Panasonics mind sometime about this and also look through the manual. If anyone gets it unlocked (and worked recently) please post it .

I never actually did this - but I once came across an article about someone trying to factory reset a gramdstream gxp2000. From some of what people are saying above I suspect the same technique might be possible in this scenario.

Firstly as people say when the phone powers on it tries to connect to download a file.
The technique described in the article i read [sorry I no longer have the link] was to firstly download a factory default version of this file.

Then using a network sniffer, like wireshark, plug in the phone and use the sniffer to determine which ip it is trying to connect.
Setup a pc running ftp on a small standalone network and hardcode this IP.

Now plug the the phone into this network and it will connect to your PC. By putting the factory default version on the file on this machine you could trick the phone into downloading and installing the factory defaults.

Ok, it's not exactly a step by step guide but perhaps there is enough to help google lead you to asolution or perhaps it reminds those who did manage and have forgotten what they did.

TireeTerror wrote: »

No worries everyone, I scoured for hours and finally came across a site which helped me guess my way until it worked!

Awesome, now Ive got two handsets that also have an intercom facility which is handy when the OH is in the stables and I want her to come back in and make me a cup of tea!

Glad to hear you got sorted. It may be a good idea to do the following:
- Set the NTP server to ie.pool.ntp.org and configure the time zones so the exact time is on the phone
- Put a password on the device to restrict access to the web gui (or alternatively some Panasonic phones allow you to disable the web interface)

Let us know what your setup is in the sticky if you're interested.

durtybit wrote: »

Sorry to dig up an old one, I just did the same and have bought a KX-UT113

I have blueface would you mind sharing your settings obviously obscuring any personal info?

Assuming you got it unlocked/not from Blueface:
Server: cust.ie.blueface.com
Username: (username emailed from toolbox)
Password: (password emailed from toolbox)
SIP Port: 5060

That would be under Line 1. Make sure it's enabled.

If you're stuck, feel free to post a screenshot.

durtybit wrote: »

Phone Number
Phone Number 35376*****
SIP URI cust.ie.blueface.com
SIP Server
Registrar Server Address cust.ie.blueface.com
Registrar Server Port [1-65535] 5060
Proxy Server Address cust.ie.blueface.com
Proxy Server Port [1-65535] 5060
Presence Server Address cust.ie.blueface.com
Presence Server Port [1-65535] 5060
Outbound Proxy Server
Outbound Proxy Server Address cust.ie.blueface.com
Outbound Proxy Server Port [1-65535] 5060
SIP Service Domain
Service Domain cust.ie.blueface.com
SIP Source Port
Source Port [1024-49151]
SIP Authentication
Authentication ID ***************
Authentication Password ****************




The rest of the settings are default apart from the port to which I have changed to 5061 in all fields

Try the settings as highlighted above.

Try port 5060, though it shouldn't make a difference. AFAIK, Blueface still use 5061.

durtybit wrote: »

SIP URI : cust.ie.blueface.com

I think this field may be an issue too, I see on my blueface web account there is a space for this URL to which there is nothing entered in that field.

Leave SIP URI blank.